Ratings based on 126 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler from atlanta, ga

Upgraded to the Lady Hamilton and put in bld40.

Posted May 17, 2017
Pros: The resort was beautiful and the pool is great. Many place to eat.
Cons: Stop giving you a sells pitch when you arrive at the resort and calling it a welcome give. I thought I was at a Timeshare.
Location: There is all kinds of tours and trips. We just Stayed at the resort.
We didn't stay in the Jamaica. We were up graded Lady Hamilton the rooms were fabulous. Just don't let them put you in building 40 it is the last building in the resort. We did not have hot water 2 days ,there was no wash towels after the first day and at night the crickets are so loud in the atrium you need ear plugs to sleep at night. I had to call them 3 times just to get them to restock my refrigerator with water. Upon arrival it had not been stocked. The cable is also terrible don't be surprised if it goes out.
Comment from Hotel Management
May 19, 2017 by Management, Hotel Management
Dear Jordan: At the outset, we would like to say thank you for having stayed with us on your last vacation. At the same time, we would like to apologize for all inconveniences you might have experienced while staying with us. We take all feedback very seriously, as they will only assist us in improving on our product and service. For this, we must say thank you once more for bringing the concerns to our attention. They will be forwarded to the respective departments to prevent re-occurrences. Once again, our sincere apology for all inconveniences experienced and thanks you for having stayed at our resort. We look forward to your return soon, so you may experience all the improvements we will have made in all areas of the resort.
5 out of 5
Recommended
for Everyone
by A traveler from Maine

Huge resort with everything you need!

Posted Apr 24, 2017
We had a wonderful time. The food was great, the staff was awesome, and the facility was well maintained. There are many beaches right at the resort to enjoy, and the many pools were perfect for kids as well as adults. A great vacation! We would go back in a heartbeat!
Comment from Hotel Management
Apr 26, 2017 by Management, Hotel Management
Dear Mark: It was our absolute pleasure to have hosted you at our resort. We are extremely happy to know that you had such a grand time, which you so deserve. We look forward to hosting you again soon.
5 out of 5
Recommended
for Everyone
by A traveler from Johnstown, Colorado

Beautiful PLACE!!

Posted Mar 23, 2017
The room service, land and scenery, Carribean beach clear water ocean and white sand, staff, bartenders.. WOW.. absolutely amazing for my 10 year anniversary. We loved it. Also did something every day including swim with the dolphins and horseback riding.. LOVE LOVED IT and coming back from COLORADO next year to the same spot. People are nice.. Im a 32 year old US ARMY VET and this was paradise and what we needed. Fresh cut coconuts from the tree right there, every morning and all inclusive means free everything!!! 100 kinds of rum and restaurants were great!!!
Comment from Hotel Management
Mar 27, 2017 by Management, Hotel Management
Dear Nick Greetings from sunny Jamaica! Thank you for sharing your comments with us. We are happy to know that you have had such a memorable stay at our resort. We appreciate your positive comments about the facilities, the exquisite meals and our wonderful staff and our beautiful and luxurious resort on a whole. We work hard to provide our valued guest with the best service and facilities. Again, we are grateful you could enjoy your stay as you so rightly deserve at our resort. We look forward to provide you with another great vacation. Warm regards,
4 out of 5
Recommended
for Everyone
by A traveler from Gaithersburg

Nice hotel with beautiful pool but has some issues

Posted Jan 1, 2017
Pros: Pool is the nicest I have ever seen. Very clean and beautiful to relax in with the swim up bar. Several restaurants to choose from and food good.
Cons: Need to have more towels available for pool as well as lounge chairs. Staff needs to be better trained and more staff at restaurants.
Location: We took a catamaran ride to Dunn's River Falls. Great day excursion. None of the other excursions seemed exciting or worth the money.
The facility is beautiful and the pool is amazing. I originally booked on the Grand Palladium Jamacia side. When the shuttle went to drop us off from the airport the hotel representative told me we were booked on the Lady Hamilton side so the shuttle took us there. When we got to the front desk there they told me we were at the Jamaica side. After an hour of dealing with it I just paid an extra $150.00 to stay in the Lady Hamilton side as they told me the rooms are more updated. The first 4 days they ran out of pool towels so I had to run around the entire resort looking for towels. On the 5th day I refused to run around so had to tell the front desk they could go and find them and I would wait there for them. They eventually did. Several other guests were also complaining about that. They have many restaurants and buffets. Food was overall pretty good. The Chez Bubba Steakhouse was fantastic. They only open one of the two main buffet's at a time (except Christmas Day) and didn't appear to have enough staff to clear tables. The rooms have paper thin walls so you hear everything. At night they have Jamaican Tree Frogs chirping all night long so I could not sleep the entire week. If you are a light sleeper than this may not be the place for you or you may want a room on the 3rd floor. Not sure if that is any better or not. Overall a great vacation but I would have hoped that the service would have not seemed like this was their first large crowd.
Comment from Hotel Management
Jan 5, 2017 by Management, Hotel Management
Dear Larry: On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. We are sorry to know you felt bad attitude and experienced negative customer service from some our staff as we are constantly training them. Our Human Resources department is focused on monthly customer service training and service delivery programs in order to be able to exceed our guests’ expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff. You can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary. It will be our pleasure to host you again so you can witness all the improvements in all areas of the resort.
4 out of 5
Recommended
for Everyone
by A traveler from Dallas

Nice spot

Posted Oct 24, 2016
Pros: Hotel staff
Cons: Distance from the airport/city
Location: You will need to purchase tour's to enjoy your visit in Jamaica.
Service was great, hotel was located towards the outskirt of the island but a great view of the ocean. Also a kid friendly hotel with various activities for the family.
Comment from Hotel Management
Oct 26, 2016 by Management, Hotel Management
Dear Suraj: It was our pleasure to have hosted you at our resort. We are delighted to know that you had a fantastic time. It would be our pleasure to host you again and offer you our usual warm hospitality
3 out of 5
by A traveler from NY NY

So much potential !

Posted Jul 17, 2016
Ok let's start with the Pros * Nice rooms on the lady Hamilton side . Jamaica side needs updating . *The beach in front of the big pool is excellent all other beaches are not great . *The Spa is a great value . *Grounds are beautiful The bar upstairs with the brand name liquor is great *Chez bubba steakhouse is very good . Buffets were pretty good Domed covered walking paths are nice . James the front desk manager is excellent Harrieta the bartender server is excellent The casino is fun and well air conditioned. Chambermaids were excellent. Here's the cons Food mediocre and never get a hot meal Never got a shuttle ride they fly by you like your not there . Some of Bartenders are inattentive and if they don't like you serve weak drinks If you want to see a lot of obese tattooed people ,this is your place . This is Not in Montego Bay !!! Not even close to it . A lot of power outages . Always at night. You wou Not a real Jamaican beach on this property As Caucasians felt discriminated against and out numbered . Especially by half the staff . The pools need to be shocked with chlorine more .saw some nasty stuff in there . Missing handrails on pool,dangerous . Half the staff were helpful, other half ignored you . Staff is sad , no smiles from them . No security to keep obnoxious people at bay . Often Felt like I was at Rappers ,Spring break. Sportsbar is horrible ,crowded and staff COMPLETELY ignores you . Spoke to many guests who felt the same as we did.
Comment from Hotel Management
by Management, Hotel Management
Dear Guest, Thank you for the positive comments about our rooms, the beaches, the spa, and the facilities in general. Thank you for sharing your comments about our wonderful staff, we are delighted to know that Mr. James and Harrieta (Harrian) provided excellent customer service. One of our strength as a hotel chain is the friendliness, and courteousness from our team. I’m certain that both employees will be proud to know that they provided the best service and left a remarkable impression on you. We are sorry to note that you do not like the meals provided. Your feedback was forwarded to the executive Chef in order for the necessary improvements to be made. We apologize for the inconvenience caused as a result of the frequent power outages, this was as a result of our external power supply company. Once again we apologize for the negative customer service experienced by some of our staff which is not a characteristic of the Palladium brand. It is hoped that despite the negative you experienced you will give us another opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A traveler

Best Jamaican Resort

Posted Nov 2, 2015
Pros: Beautiful hotel and friendly.
Cons: No airport shuttle service.
Location: Like the location because it is not in the city. Dolphin Cove nearby. Rick's Restaurant. Jimmy Buffet's Margaritaville.
This is our 9th trip to the Grand Palladium and have enjoyed it each time. The food and drinks are very good especially since they are included. We have returned because it is the best value you can find for the money.
5 out of 5
Recommended
for Everyone
by A traveler from California

Grand Palladium

Posted Sep 15, 2015
Pros: The staff were exceptional and extremely friendly. They responded to all request promptly. The cleanliness and landscaping were immaculate.
Cons: N/A
Location: Chukka horseback riding / Dunn's River Falls / Dolphin Cove were close enough for great tours.
The resort was a paradise. Absolutely amazing in every way.
4 out of 5
Recommended
for Everyone
by A traveler from Atlanta, Ga

Weekend Paradise

Posted Sep 7, 2015
Very nice and laid back. No pressure and no problems was the weekend theme. Excellent food and great variety. Loved the nightly shows and entertainment. One major drawback was the 40 stairs to make it back to the room after a long day of drinking and eating. No way out of this task because there are no elevators. If that is a problem, make sure you get a room on the lower floor. Otherwise the rooms are spacious and nice.
5 out of 5
Recommended
for Everyone
by A traveler from Baltimore, MD

Excellence

Posted Sep 6, 2015
I had a great honeymoon. It started from the time we got there to our departure. I'm planning a trip with a group of friends to visit in a couple months, so they may experience Jamaica.