Grand Bahia Principe 07/2016
Posted Jul 19, 2016 on Expedia
I read the reviews before going and I am sorry to say, everything I read was true, both the good and the bad. However, there were more bad than good. Its a beautiful hotel, but the beach was rocky, towels were an issue, there wasn't enough you had to wait hours. The dress code for dinner was ridiculous, requiring sleeveless only for men even though it did not specify it on the sign. The food was delicious, but barely warm, sometimes cool, the air conditioner was turned down low in the dining room so you constantly had to fight the flies; and perspire while eating your food. Also, the drinks were not cold, so trying to get some ice was a real issue. In the day time, it was very difficult to enjoy the pool without the bees trying to sting you. My husband got stung, luckily he was not allergic. I complained and asked if they could spray, but the yard worker told me they did not have any spray for the bees. Then at night, the mosquitoes were everywhere. For this to be such a beautiful hotel, it was disappoint that these complaints were made before (because I read them before going) and no one tried to fix them. I like to judge things for myself, and I regret that decision in this case. I wish I had gone back to the RIU. No such issues there.
Comment from Hotel Management
Aug 7, 2016 by Cassandra, Hotel Management
Thank you for sharing your comments with us. It is regrettable to learn that we did not meet your expectations. Kindly note, that we have taken note of all your observations, and we will be forwarding your comments to the related departments to take them into consideration.
On behalf of our entire team, we sincerely apologize and hope your perception of us has not been completely tarnished.