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"We didn’t get water and night time 130 am we went out side of the hotel and brought water , we were dying , the staff were not friendly at all " More

By a verified traveler on Tue 05 Oct 2021

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Hotel Description

4-star family-friendly resort near Gonzaga Beach, connected to a shopping center

Gonzaga stay

A stay at this Gonzaga resort places you steps from Miramar Shopping Center and within a 5-minute walk of Gonzaga Beach. Shopping Parque Balneário and Beach Edge Gardens are also within half a mile (1 km).

Family-friendly fun

This resort features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus. Enjoy the gym and free perks like local cuisine breakfast and WiFi in public areas.

Superior Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$92* Per night/room Apr 1 - Apr 2

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premier Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Bourbon Santos Convention Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Bourbon Santos Convention Hotel

3 out of 5
We didn’t get water and night time 130 am we went out side of the hotel and brought water , we were dying , the staff were not friendly at all

Posted by on Oct 5, 2021

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About the Bourbon Santos Convention Hotel

Location Av. Mal. Floriano Peixoto, 42, Santos, SP 11060-300

Property Features

Bourbon Santos Convention Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a business center and 41 meeting rooms. Event space at this resort measures 29063 square feet (2700 square meters) and includes conference space. A complimentary children's club, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Bourbon Santos Convention Hotel. Parking is available for a fee. This 4-star Santos resort is smoke free.

  • 1 building
  • 240 guestrooms or units
  • 9 levels
  • 29063 sq ft of conference space
  • 2700 sq m of conference space
  • Built in 1963
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Washington Luís Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Bourbon Santos Convention Hotel offers 240 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Santos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free local cuisine breakfast daily from 6:00 AM to 10:00 AM.

Restaurante The Garden - Onsite buffet restaurant.

First Bar - Onsite bar. Happy hour is offered. Open daily.

Pool Bar - Onsite bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [Rua Marechal Floriano Peixoto N°42 CEP 11060-300 -GONZAGA/SANTOS]. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to Rua Marechal Floriano Peixoto N°42 CEP 11060-300 -GONZAGA/SANTOS
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 8
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 5.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Mendes
  • Hotel Mendes Plaza
  • Mendes Hotel
  • Mendes Plaza
  • Bourbon Santos Hotel Convention
  • Mendes Plaza Hotel Santos
  • Mendes Plaza Santos
  • Mendes Plaza Hotel - Torre Plaza Santos, Brazil
  • Bourbon Santos Convention Hotel Mendes Plaza
  • Bourbon Convention Hotel Mendes Plaza
  • Bourbon Santos Convention Mendes Plaza
  • Bourbon Convention Mens Plaza
  • Mendes Plaza Hotel
  • Bourbon Santos Convention Hotel (Mendes Plaza)
  • Bourbon Santos Convention
  • Bourbon Santos Convention Hotel Resort
  • Bourbon Santos Convention Hotel Santos
  • Bourbon Santos Convention Hotel Resort Santos

You should know

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.