"I would like to take an opportunity to compliment two staff members of the Crowne Plaza hotel @ Playhouse Square. Ms. April and Ms. Charlene were very ... " More
Downtown Cleveland stay
Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland State University and Progressive Field. Rocket Mortgage FieldHouse and East 4th Street are also within half a mile (1 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a terrace are also provided.
Feb 15, 2024 by Mark--Rooms Division Manager
Hi Skylin......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Dec 12, 2023 by Mark--Rooms Division Manager
Hi Ruth......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Nov 28, 2023 by Mark--Rooms Division Manager
Hi Bernardino......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Oct 20, 2023 by Mark--Rooms Division Manager
Hi Marie......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Jul 28, 2023 by Mark--Rooms Division Manager
Hi Robert......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Jul 24, 2023 by Mark--Rooms Division Manager
Hi Anthony......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Jul 4, 2023 by Mark--Rooms Division Manager
Hi Anthony......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads. Both individuals report to me and I will be sure to pass the compliments on to them as well as my GM and leadership team.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Jun 1, 2023 by Mark--Rooms Division Manager
Hi Sharre......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and also make the effort to pass on all information to the respective department heads.We set high expectations for our employees and property and, based on your rating score, I am sorry to see we were not able to meet them.Thank you again and we look forward to having you back here again soon and show you your experience was simply an exception.Regards,Mark PosnerRooms Division Manager
Apr 21, 2023 by Mark--Rooms Division Manager
Hi Ruth......Thank you for taking the time to complete the survey and your comments about your recent stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and also make the effort to pass on all information to the respective department heads.We set high expectations for our employees and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
Mar 21, 2023 by Mark--Rooms Division Manager
Hi Ms. Wright.....I wanted to thank you for taking the time to complete the survey about your recent stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously so I am curious about your comment about the need for security cameras. I am concerned something happened.Please contact me at your earliest convenience.Regards,Mark PosnerRooms Division Manager
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 13079 square feet (1215 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel. Parking is available for a fee. This Cleveland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Valet parking (surcharge)
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers 204 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11:00 AM.
Ghost Light Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.