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"I have a question about the check in. I was charged $25 that is separate charge on my checking acct.. When he asked for my card I got impression he wa ... " More

By a verified traveler on Mon 18 Mar 2024

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Hotel Description

3.5-star hotel near Milwaukee County Zoo

Wauwatosa stay

With a stay at this Wauwatosa hotel, you'll be within 2 miles (3 km) of Milwaukee County Zoo and 6 miles (10 km) of Wisconsin Exposition Center. American Family Field is within 6 miles (10 km) and Discovery World is within 9 miles (15 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Deluxe Room, 1 King Bed (Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Mar 31 - Apr 1

Superior Suite, 1 King Bed (One Bedroom Suite King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed (Preferred King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sonesta Milwaukee West Wauwatosa ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Milwaukee West Wauwatosa

Everyone (13) Couples (5) Family (6)
4 out of 5
I have a question about the check in. I was charged $25 that is separate charge on my checking acct.. When he asked for my card I got impression he was going to charge me for an update which I asked for corner room and did not get. The room was left in the same condition as we walked in. Need help with this. Thank you Linda

Posted by on Mar 18, 2024

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Comment from Hotel Management

Mar 19, 2024 by Mayra

Hello Linda, the 25 is an authorization for any incidentals you may charge to the room. This will typically fall off and show back in your account within 5-7 business days of your check out depending on your bank.

4 out of 5
Helpful staff. Need to be clearer on shuttle to American Family Field—it didn’t leave soon enough to get to the game in enough time to see the ballpark, walk around, find seats, or do anything else pre-game, this had to find other transportation.

Posted by on Sep 30, 2023

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5 out of 5
Easy access

Posted by on Sep 27, 2023

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Comment from Hotel Management

Oct 5, 2023 by Mayra

Hello Susie, Thank you so much for the 5 out of 5!

5 out of 5

Posted by on Sep 9, 2023

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3 out of 5
the day time staff is incredibly friendly and welcoming. Overall the hotel is tired and needs an overhaul. The rooms are dated. I think the tv is first edition flat screen. they do have a Keurig in the room. The towels are small, rough and thin. Reminiscent of what you would find at a Motel 6. Check out is 11am - I asked for a late check out - they charge additional for anything past noon. The breakfast buffet was truly inedible. there is no housekeeping. this is my second stay here. I came back because the staff is so friendly. I will stay elsewhere next trip to Milwaukee unless the hotel is renovated.

Posted by , from WASHINGTON on Sep 9, 2023

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3 out of 5
I stayed when it was Crown Plaza and was always very pleased. First time staying as Sonesta. The staff was lovely, and that I did appreciate. The hotel not so much. The furniture in the pool area was in sad condition. Health facilities closed. In room TV did not work and it was never resolved during my stay. The room is starting to show its age, frayed curtains. No longer serve breakfast or other meals on week end (not sure about the rest of the week.) Just generally displeased with the hotel. One thing I really do like about the location is the walking path behind the hotel. It is an enjoyable walk through the "woods" even thought there are businesses on each side. I was able to walk 1-1/2 miles each morning. While the hotel location is convenient, I am not sure I will stay there again.

Posted by on Aug 30, 2023

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5 out of 5
Adequate for my needs

Posted by on Aug 14, 2023

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5 out of 5

Posted by on Aug 12, 2023

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5 out of 5

Posted by on Aug 9, 2023

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1 out of 5
First of all we stayed for Summerfest. When I called the hotel they said that there would be a shuttle going to and from Summerfest grounds every half hour. Found out last shuttle to the grounds was 6 pm. We had to take a free bus, which was a 15 minute walk to the stop. Second it said free breakfast on the web site, however this is only available Monday thru Friday, we stayed on Saturday and Sunday. Last ,we asked for an extra blanket and they brought it up to the room at midnight, we were sleeping. Then the TV did not work, called front desk, took someone till the next day to come fix it. Do not know if I would stay here again. Also they have two elevators but one was not working so getting to and from your floor took forever.

Posted by on Aug 4, 2023

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About the Sonesta Milwaukee West Wauwatosa

Location 10499 W Innovation Dr, Milwaukee, WI 53226

Renovations + Closures

The following facilities are closed on Sunday and Monday:

  • Bar/lounge

The following facilities are closed on Sunday and Monday:

  • Dining venue(s)

Property Features

Sonesta Milwaukee West Wauwatosa offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and 8 meeting rooms are available. Event space at this hotel measures 5908 square feet (549 square meters) and includes conference space. The business-friendly Sonesta Milwaukee West Wauwatosa also features dry cleaning/laundry services, a front-desk safe, and an ATM. A free area shuttle within 5 miles is available. Free self parking is available. This 3.5-star Milwaukee hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 8 levels
  • 5908 sq ft of conference space
  • 549 sq m of conference space
  • Built in 2008
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

Sonesta Milwaukee West Wauwatosa offers 198 accommodations with safes and coffee/tea makers. Televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Innovation - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

The Lounge - This bar serves dinner only. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, and cash. The property is professionally cleaned.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Car recommended
  • Staffed front desk
  • LGBTQ friendly
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Milwaukee
  • Crowne Plaza Milwaukee West
  • Crowne Plaza Milwaukee West Hotel
  • Crowne Plaza Milwaukee West Hotel Wauwatosa
  • Crowne Plaza Milwaukee West Wauwatosa
  • Crowne Plaza West Milwaukee
  • Milwaukee Crowne Plaza
  • Crowne Plaza Wauwatosa
  • Crowne Plaza
  • Crowne Plaza Milwaukee West
  • Sonesta Milwaukee West Wauwatosa Hotel
  • Sonesta Milwaukee West Wauwatosa Milwaukee
  • Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.