Great hotel, great location, friendly staff
Posted Aug 19, 2017 on Expedia
My wife and I have stayed at the Shelburne a couple times now. The staff were a delight, and the the hotel is in an ideal location to explore the city. Room was a decent size. In general, we would not hesitate to stay here again if the situation warranted, though we would be wary of the resort fee, especially if our stay was longer than a few days. We did have to ask to have hand soap put in the bathroom when we checked in (there wasnt any), but that was minor
Two minor nits -
The first is the rooms themselves - they are a *bit* tired. Not overly so, but they could do with a refurb. (This is minor, as the rooms were not that bad.)
The second is the "resort fee" that you likely wont hear about until you get there. Its approximately $25/day. For that, you get a 1 hr wine 'happy hour' each day, $10 each day in
credit at a modestly overpriced minishop downstairs (which you lose if you dont use), and wifi. We felt it wasnt worth it, and does not provide good value.
Comment from Hotel Management
Aug 22, 2017 by Office Manager , Hotel Management
Dear Just Us,
Thank you for taking the time to share your feedback. I am thrilled you enjoyed your stay. The hotel facility fee has become common in NYC. Here at the Shelburne we do our best to add amenities for our guest to enjoy. We look forward to welcoming you back.