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Morgans - New York Hotels
Rating: 4.0 Stars

Morgans

237 Madison Ave, New York - Map
 
 
"Nice central hotel - only one area for improvement"
This is our third visit at the Morgan. It is in Chelsea, a very nice neighborhood and walking distance to pretty much all the major sights. The rooms are actually more spacious than for instance the more expensive 60 Thompson, but the bathrooms are still tiny, but that's NYC. There is no room service or restaurant but free continental breakfast is served at Reserve which is a nice lounge area. We don't mind the fact there is no restaurant. One major improvement would be customer service. During my first visit, the woman with short bleach hair acted as if I was staying at the Paris Ritz Carlton. I just rolled my eyes (Girl please!). The last two visit, the reception was courteous but you never felt they were welcoming. They never asked whether we stayed there before. And when I asked whether the hotel had other rooms available, I did not dare asking for a higher floor or an upgrade. They say 10% of customer is new and 90% repeat and easier to loose a customer 200% times harder to gain one. Well, I just feel that the Morgan group needs to consider this more. One staff that stood out was Israel the porter, he was such a gentleman and you felt he went beyond his line of duty. The staff in the breakfast area are also very pleasant. We usually stayed in Soho in the past 20 years on our quarterly visits to NYC. But we are now looking for somewhere quieter, with less crowded shops and Chelsea works for us. But we are not sure if Morgan will be our new "place to go"
Traveller from Bermuda
This unconventional Madison Avenue hotel is located in Murray Hill on Midtown's East Side. The Empire State Building is nearby.More

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