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Sonesta ES Suites Cleveland Airport

3-star property
17525 Rosbough Dr, Middleburg Heights, OH 1-855-201-7819
3.9 out of 5
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See all 20 travelocity Reviews

"The front desk employees were awesome! Very sweet and informative. " More

By a verified traveler on Fri 26 May 2023

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Hotel Description

Middleburg Heights guestrooms with kitchens

Close to airport

Within 2 miles (3 km) of this Middleburg Heights hotel, you'll find Southwest General Health Center and Baldwin Wallace College. Rocky River and Mill Stream Run Reservation are also within 3 miles (5 km).

Fitness center

This hotel features a gym and a seasonal outdoor pool. Guests will appreciate free perks like free self parking and WiFi in public areas. A business center, a garden, and a lobby fireplace are also on offer.

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$96* Per night/room Apr 29 - Apr 30

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing, Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sonesta ES Suites Cleveland Airport ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta ES Suites Cleveland Airport

Everyone (9) Couples (6) Family (9)
2 out of 5
Toilet did not work properly. Would not flush without your having to monitor when the reservoir filled after jiggling the handle. If you didn’t stand by, the water leaked out somewhere and toilet would not flush. Coffee maker had no apparatus to hold the filter for the coffee. Stove inoperative, which I found out after buying food. No microwave. No plates or silverware.

Posted by on Mar 5, 2024

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Comment from Hotel Management

Mar 5, 2024 by General Manager

Hello Christopher, We are sorry you did not enjoy your recent stay with us. We are constantly working to improve each guest's experience with us and will use your comments to improve in the future. We hope you will give us another opportunity to provide a more satisfactory experience.

5 out of 5
Carpet dirty

Posted by , from BELLAIRE on Jul 28, 2023

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Comment from Hotel Management

Aug 4, 2023 by Hotel Staff

Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

4 out of 5

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jul 10, 2023 by Hotel Staff

We are so happy to see you enjoyed your stay with us! We hope to see you again soon!

5 out of 5
The front desk employees were awesome! Very sweet and informative.

Posted by on May 26, 2023

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Comment from Hotel Management

May 27, 2023 by Hotel Staff

Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

1 out of 5
The shower curtain was full of mold. the toilet had mold as well. The bathroom had a nasty smell. the rug was filthy. The outer security door wouldn`t lock. We were supposed to stay for 2 nights they said that they were full and could not move us to another room but promised to change the curtain and do a deep cleaning. We waited and they never came so we left. without spending the 2nd night that we had paid for.

Posted by on May 19, 2023

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Comment from Hotel Management

May 27, 2023 by Hotel Staff

Thanks for taking the time to write about your experience at our Sonesta ES Suites Cleveland Airport, I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider Sonesta ES Suites Cleveland as your choice for lodging accommodations.

3 out of 5
Probably about a 2 star property. Breakfast was discontinued which I did not know. Staff was super nice.

Posted by , from Eden Prairie on Apr 22, 2023

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Comment from Hotel Management

Apr 23, 2023 by Hotel Staff

We are constantly looking for guest feedback on how we can improve your stay, and we appreciate you taking the time to give us your thoughts. We are sorry to hear that the stay did not meet your expectations. Hopefully we can do better next time. Safe Travels !

2 out of 5
They did not have bedding for the pull-out couch. Comforter was stained, bathroom door didn’t close due to a loose hinge, limited silverware, alarm has been going off in hallway for about 6 hours now. Would not recommend.

Posted by on Jan 10, 2023

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5 out of 5

Posted by on Dec 17, 2022

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4 out of 5
Everything was fine except the dishes/silverware were dirty but easily solved with dishwasher. Staff was very friendly.

Posted by on Mar 10, 2022

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5 out of 5
Only issue was the shower temperature did not remain consistent (scalding at times).

Posted by , from DAYTON on Oct 3, 2021

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Comment from Hotel Management

Nov 8, 2021 by Sonesta ES Suites Cleveland Airport

Thanks for the feedback and we look forward to hosting you again soon!

About the Sonesta ES Suites Cleveland Airport

Location 17525 Rosbough Dr, Middleburg Heights, OH 44130

Property Features

Sonesta ES Suites Cleveland Airport offers its guests a fitness center and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 549 square feet (51 square meters) and includes conference space. Sonesta ES Suites Cleveland Airport also features barbecue grills, a garden, and a picnic area. Free self parking is available. This Middleburg Heights hotel is smoke free.

  • 158 guestrooms or units
  • 549 sq ft of conference space
  • 51 sq m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Sonesta ES Suites Cleveland Airport offers 158 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system.

The property is professionally cleaned.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Electrostatic spray is used for disinfection
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

The listed deposit applies to Suite, 2 Bedrooms bookings. The general deposit is USD 250 per stay for Studio Suite, 1 King Bed and Studio Suite, 2 Queen Beds.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 40.00 per week
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Cleveland Airport
  • Residence Inn Marriott Cleveland Airport
  • Residence Inn Marriott Hotel Cleveland Airport
  • Residence Inn Marriott Cleveland Airport Middleburg Heights
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  • Residence Inn By Marriott Cleveland Airport
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You should know

  • The seasonal pool will open in June and close in August.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.