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Holiday Inn Miami West - Airport Area, an IHG Hotel

3-star property
7707 N.W. 103rd Street, Hialeah, FL 1-855-201-7819
3.3 out of 5
See all 44 travelocity Reviews

"The hotel room was nice and clean but there was no microwave and hair dryer. When I called for a hair dryer it took almost an hour to get to my room. ... " More

By a verified traveler on Mon 22 Jan 2024

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Hotel Description

Hialeah guestrooms with free WiFi

Close to airport

Within a 10-minute walk of the hotel, you'll find 49th Street Shopping Area and Westland Mall. Also, Hialeah-Miami Dade College is within half a mile (1 km) and Palmetto General Hospital is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$85* Per night/room Apr 28 - Apr 29

Standard Room, 1 King Bed, Accessible (Communications)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Miami West - Airport Area, an IHG Hotel ratings based on 44 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Miami West - Airport Area, an IHG Hotel

Everyone (20) Couples (6) Family (14)
4 out of 5

Posted by on Mar 23, 2024

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Comment from Hotel Management

Apr 15, 2024 by Sophia CSR

Hi Silvia A,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!

4 out of 5
The hotel room was nice and clean but there was no microwave and hair dryer. When I called for a hair dryer it took almost an hour to get to my room. Breakfast was included however the older lady in charge of it said it wasn’t. She told us to get a plate while she confirmed with the front desk. She came back saying it wasn’t and wanted to charge us $15 per person and said it had to be cash. I called the hotel and it was confirmed breakfast was included. Long story short, she never asked the front desk and when she saw me calling, she said to forget about the payment :/

Posted by on Jan 22, 2024

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Comment from Hotel Management

Jan 23, 2024 by Sophia CSR

Hi Krystal,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We're glad to hear you found the room clean, but we're sorry for the confusion with the amenities and breakfast. We will address this miscommunication with our staff to ensure a smoother and more accurate service in the future. We appreciate your feedback and hope to have the opportunity to provide a more seamless experience on your next stay.

1 out of 5
It was awful, the worse paid accomodation I've ever had. I stayed there for 5 nights and there was no housekeeping service, I had to go to the front desk to request fresh towels which were handed to me right in the lobby. The carpet was stained and dirty, I had to wear socks which I dumped at the end of my stay because they were so filthy. For majority of my stay, only 1 elevator worked. We took 9 flights of stairs a few times because of the elevator situation. The key cards do not work once you've left the hotel and been out shopping (due to electronic interference 😕??) The worst experience was Old Years night/ New Years day, after celebrating I returned to the hotel to get a few hours sleep before my flight on January 1st, my key card did not work so I had to return to the lobby to have it re-programmed (no surprise there, I'd been doing it everyday). There was no front desk attendant and other person's were waiting in the lobby. I waited until almost 2 hours before getting help and did not get access to my room until after 3am. I was very relieved to be checking out the next day.

Posted by on Jan 6, 2024

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Comment from Hotel Management

Jan 10, 2024 by Sophia CSR

Hi Astrid,Thank you for taking the time to share about your recent stay. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4 out of 5

Posted by on Dec 10, 2023

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Comment from Hotel Management

Dec 11, 2023 by Sophia CSR

Hi Paula,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

1 out of 5
Not comfortable at all, wall under window was wet and look like it had mold growing. Bathroom was not clean, ironing board cover very dirty, overall was not happy. People just hanging around the entrance, not able to get clean towels when requested

Posted by on Nov 28, 2023

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Comment from Hotel Management

Nov 29, 2023 by Sophia CSR

Hi Gilberto,We apologize for the inconvenience you faced during your stay. Your feedback is concerning, and we're actively addressing the issues with room conditions, cleanliness, and service. This falls below our standards, and corrective measures will be taken to ensure an improved experience for our guests. We appreciate your understanding and hope you consider giving us another opportunity to provide a more positive stay in the future.

4 out of 5
If I have to critic anything I would say the condition of the bathroom. The door stuck due to it being loose from the door frame bracket. The repair work in and around the bathtub looks like someone did their own home repair work without knowledge of how to make it look professional. The television was glued down with a resin to prevent theft. I understand the reason, however, I feel it could have been done in better taste. The base of the television was also broken in one corner. I would suggest a door stop should be bolted to the ground to prevent the entry door into the room from slamming into the glass sliding doors of the closet which are directly behind the door. Upon checking out of the room, I lost my grip with the door which caused the door to slam into those said doors rather hard and loud. The last thing I would want is to be found at fault for unintentional damage which could be prevented. We enjoyed our brief stay none-the-less.

Posted by on Aug 22, 2023

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Comment from Hotel Management

Aug 23, 2023 by GM

Dear Roland,Thank you for choosing Holiday Inn Miami West - Airport Area, and for sharing your valuable feedback. We apologize for any inconvenience you experienced with the bathroom door, TV base, and closet doors. We appreciate your suggestions for improvement and will address these with our team. We hope you still enjoyed your brief stay with us, and we look forward to welcoming you back soon for an even more enjoyable experience.Warm regards,Holiday Inn Miami West - Airport Area

5 out of 5

Posted by on Jul 12, 2023

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Comment from Hotel Management

Aug 2, 2023 by GM

Dear Lulu, Thank you for your wonderful review of your recent stay at Holiday Inn Miami West - Airport Area! We are thrilled to hear that you had an exciting and satisfying experience with us. Our team strives to provide a high level of service to all our guests, and it is great to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay!

5 out of 5
Very good location

Posted by , from Los Angeles on Jun 26, 2023

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Comment from Hotel Management

Jun 27, 2023 by Sophia CSR

Dear GERALDINE,Thank you for giving us a perfect rating and sharing your valuable feedback on your recent stay with us at Holiday Inn Miami West - Airport Area. We're delighted to know that you enjoyed our prime location as we’re situated in close proximity to the airport and major attractions. We're committed to providing an exceptional experience to all our guests, and we hope to have the pleasure of welcoming you back soon.Warm Regards,Hotel Management Team.

5 out of 5

Posted by on Jun 12, 2023

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Comment from Hotel Management

Jul 2, 2023 by Sophia CSR

Dear Blanca, Thank you so much for choosing to stay at Holiday Inn Miami West - Airport Area. We are thrilled to receive your 5-star review! We're delighted to hear that our hotel provided you with a personalised, exciting, and sincere experience. Our team works hard to create a welcoming environment for our guests, and we are glad it resonated with you. If your travels bring you back to Miami, it would be our pleasure to host you again. Warmest regards, Holiday Inn Miami West - Airport Area.

5 out of 5

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jun 29, 2023 by Sophia CSR

Dear Lillie,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had an exciting and wonderful stay at Holiday Inn Miami West - Airport Area. Our team works diligently to provide exceptional service and ensure a warm and welcoming experience for all our guests. We appreciate your kind words and look forward to welcoming you back soon!Warm regards,Holiday Inn Miami West - Airport Area

About the Holiday Inn Miami West - Airport Area, an IHG Hotel

Location 7707 N.W. 103rd Street, Hialeah, FL 33016

Property Features

Holiday Inn Miami West - Airport Area, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 7330 square feet (681 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Miami West - Airport Area, an IHG Hotel. Free self parking is available. This Hialeah hotel is smoke free.

  • 263 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 7330 sq ft of conference space
  • 681 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Miami West - Airport Area, an IHG Hotel offers 263 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas and include dining tables. A pillow menu is available. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Holiday Inn Miami West - Airport Area, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 45 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day
  • Resort fee: USD 11.29 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 6–15 per person
  • Pet fee: USD 45 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Miami West Hotel
  • Howard Johnson Plaza Miami Airport
  • Holiday Inn Miami West
  • Hialeah Gardens Howard Johnson
  • Howard Johnson Hialeah Gardens
  • Holiday Inn Miami West Hialeah Gardens Hotel
  • Holiday Inn Miami West Hialeah Gardens
  • Holiday Inn Miami West Airport Area Hotel
  • Holiday Inn Miami West Airport Area
  • Howard Johnson Plaza Hotel Miami Airport
  • Miami West Area, An Ihg
  • Holiday Inn Miami West Airport Area
  • Holiday Inn Miami West - Airport Area, an IHG Hotel Hotel
  • Holiday Inn Miami West - Airport Area, an IHG Hotel Hialeah

You should know

  • Pool access available from 9 AM to 9 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.