Ratings based on 4,923 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
76% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Don't Use This Resort

Posted Aug 1, 2016
Pros: Nothing
Cons: New staff
We drove 13 Hours to get to the hotel, to arrive a little later than expected. The agent at the front desk gave our room to someone else and placed us in a smaller room and a room that had a "partial ocean view" and not an "ocean front" that we paid a great deal for! The front desk agent was very nonchalant and lied about the charges, room availability and the refund to my card. The hall smelled like poop. I could go on and on. This was a horrible introduction to Miami.
Comment from Hotel Management
by mihaela mihai, Hotel Management
Dear valuable guest, While we are pleased you choose to spend your vacation with us, we do regret any disappointments and inconveniences you experienced. We believe in providing the very best comfort for our guests and it is regrettable if you found anything different. Your comments will be shared with our team to reiterate our high level of hospitality we wish to provide. Thank you for sharing your experience with us. It is our hope to welcome you back again for a better experience. Sincerely, Mihaela Mihai - Director of Guest Services
4 out of 5
by A traveler from New York

Nice oceanfront hotel

Posted Jul 9, 2016
I had a good time at my stay in Miami at the Newport Beach Hotel. The hotel had pretty much everything you needed in a resort, my only complaint is that the rooms need to be updated and modernized. Just because you reserve standard doesn't mean it should lack quality! I brought this to the attention of the manager and he accommodated me with a better room so I was very pleased he was willing to work with me. I would definitely recommend this hotel and will probably stay again!
Comment from Hotel Management
Jul 11, 2016 by mihaela mihai, Hotel Management
Dear valuable guest, It is always such an honor to read feedback from our guests and to learn all that they enjoyed while staying with us at Newport Beachside Hotel & Resort. Our team truly cares about what they do and love to provide a warm, welcoming experience for all of our guests. We are thrilled your special visit with us was memorable and that you look forward to staying with us again. Thank you for your review. It will be our pleasure to welcome you back for another wonderful experience. Sincerely, Mihaela Mihai - Director of Guest Services
1 out of 5
by Esmerida

Posted May 24, 2016 on Hotels
Comment from Hotel Management
by Mihaela Mihai, Hotel Management
Dear Esmerida, We're sorry you were unhappy. We will work hard to fix the issue you experienced. Thank you for letting us know. Sincerely, Mihaela Mihai.
4 out of 5
by A traveler from New York, NY

Hotel right on the beach.

Posted May 24, 2016
Pros: Hotel room was as described and bed was very comfy.
Cons: Elevator service is a challenge as there are only 3 elevators and a lot of guests. Need a sign to let housekeeping know room needs service.
Location: Can easily cross the street to a mall to have breakfast or get a coffee.
This is our third stay at this hotel when we travel to visit my folks. Valet service is prompt and friendly. Check in staff on late evening shift can use some work on welcoming guests.
Comment from Hotel Management
May 31, 2016 by mihaela mihai, Hotel Management
Dear Charlotte, We value the time you have taken to share those aspects of your stay, that you enjoyed and those that you were less impressed with. It is always our desire for guests to enjoy an amazing visit with us and we regret if your stay was not as you had hoped. Your feedback about our Resort will be addressed by our team. We hope any disappointments were minimal. It is our wish to one day welcome you and your family back so that we can surpass your expectations and provide you with a better experience. Sincerely, Mihaela Mihai.
4 out of 5
by A traveler

Posted May 24, 2016 on Hotels
Comment from Hotel Management
by Mihaela Mihai, Hotel Management
Dear valuable guest, Thank you for taking the time to share your impresions about your experience with us. We always appreciate our guests feedback in regards to their experience with our team. Sincerely, Mihaela Mihai
5 out of 5
by Luis from San Jose

Excelentes vacaciones

Posted May 22, 2016 on Hotels
Nos gusto mucho la ubicacion excelente lo recomendamos.
Comment from Hotel Management
by Mihaela Mihai, Hotel Management
Dear Luis, Siempre es un gran honor leer las realimentacion de nuestros huesped y conocer lo bien que la pasaron con nosotros aqui en el Newport Beachside Hotel&Resort. Nuestro equipo realmente ama lo que hace y desea siempre extender experiencias calidas e inolvidables a todos nuestros huespedes. Nos llena de emocion saber que su visita fue memorable y esperamos con ansia su pronto regreso. Gracias por sus comentarios. Sera nuestro placer darles la bienvenida nuevamente a otra experiencia maravillosa con nosotros. Cordialmente, Mihaela Mihai
4 out of 5
by nayeli

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Mihaela Mihai, Hotel Management
Dear Nayeli, Thank you for taking the time to share your impresions about your experience with us. We always appreciate our guests feedback in regards to their experience with our team. Sincerely yours, Mihaela Mihai
4 out of 5
by A traveler from Pittsburgh, PA

Nice location

Posted May 21, 2016
Hotel was comfortable, nice beach & pool...restaurant was very good. Bed was nice & rooms were spacious. Not perfect, you could tell they did some renovating
Comment from Hotel Management
May 31, 2016 by mihaela mihai, Hotel Management
Dear Alicia, We are excited to read you had a fantastic time during your stay at Newport Beachside Hotel & Resort. How wonderful that you were able to fully enjoy our Resort and found our team to be friendly. We can’t wait to see you again the next time you are looking for a relaxing getaway. Sincerely, Mihaela Mihai.
3 out of 5
by A traveler

Posted May 19, 2016 on Expedia
The hotel has a pier so it's nice and that was the reason we selected it. But there was a weird noise next to our room and we called the front desk and they told us they will send some one to fix it, but it was never fixed. And there is no Wifi in the room, you can only get it in the lobby
Comment from Hotel Management
May 22, 2016 by mihaela mihai, Hotel Management
We value the time you have taken to share those aspects of your stay, that you enjoyed and those that you were less impressed with. It is always our desire for guests to enjoy an amazing visit with us and we regret if your stay was not as you had hoped. Your feedback about our Resort will be addressed by our team. We hope any disappointments were minimal. It is our wish to one day welcome you and your family back so that we can surpass your expectations and provide you with a better experience. Sincerely, Mihaela Mihai
4 out of 5
by A traveler

Zentrales Hotel direkt am North Beach

Posted May 18, 2016 on Expedia
Gutes Hotel am north Beach toller Pool zum Strand 2 min echtes Miami feeling. Mit dem Auto schnell an den wichtigen Punkten. Zimmer groß (Familie mit 2 Kindern) und toller Meerblick
Comment from Hotel Management
May 19, 2016 by mihaela mihai, Hotel Management
Dear Passau, Thank you for taking the time to share your impresions about your experience with us. We always appreciate our guests feedback in regards to their experience with our team. Sincerely your, Mihaela Mihai