Ratings based on 4,949 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
76% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Don't Use This Resort

Posted Aug 1, 2016
Pros: Nothing
Cons: New staff
We drove 13 Hours to get to the hotel, to arrive a little later than expected. The agent at the front desk gave our room to someone else and placed us in a smaller room and a room that had a "partial ocean view" and not an "ocean front" that we paid a great deal for! The front desk agent was very nonchalant and lied about the charges, room availability and the refund to my card. The hall smelled like poop. I could go on and on. This was a horrible introduction to Miami.
Comment from Hotel Management
by mihaela mihai, Hotel Management
Dear valuable guest, While we are pleased you choose to spend your vacation with us, we do regret any disappointments and inconveniences you experienced. We believe in providing the very best comfort for our guests and it is regrettable if you found anything different. Your comments will be shared with our team to reiterate our high level of hospitality we wish to provide. Thank you for sharing your experience with us. It is our hope to welcome you back again for a better experience. Sincerely, Mihaela Mihai - Director of Guest Services
4 out of 5
by A traveler from New York

Nice oceanfront hotel

Posted Jul 9, 2016
I had a good time at my stay in Miami at the Newport Beach Hotel. The hotel had pretty much everything you needed in a resort, my only complaint is that the rooms need to be updated and modernized. Just because you reserve standard doesn't mean it should lack quality! I brought this to the attention of the manager and he accommodated me with a better room so I was very pleased he was willing to work with me. I would definitely recommend this hotel and will probably stay again!
Comment from Hotel Management
Jul 11, 2016 by mihaela mihai, Hotel Management
Dear valuable guest, It is always such an honor to read feedback from our guests and to learn all that they enjoyed while staying with us at Newport Beachside Hotel & Resort. Our team truly cares about what they do and love to provide a warm, welcoming experience for all of our guests. We are thrilled your special visit with us was memorable and that you look forward to staying with us again. Thank you for your review. It will be our pleasure to welcome you back for another wonderful experience. Sincerely, Mihaela Mihai - Director of Guest Services
1 out of 5
by A traveler

Dirty, Dirty, Dirty!

Posted Jun 27, 2016 on Expedia
Pros: Absolutely nothing.
Cons: Cleanliness!
After a long day of traveling, I arrived at the hotel and waited in line to check in for about a half hour. It was about 530pm and I was told that my room was not ready even though check-in began at 4pm. I was given a key to a dirty changing room and waited till almost 7pm before my room was finally "cleaned" and ready. Upon arriving to the room I found it to be dirty w/ crumbs and dried food stuck to the countertops, stains on the couch and walls. It was also in disrepair with cracks around the floor boards, exposed electrical cords and scratched furniture with missing knobs. After complaining to the manager, I was offered a new room and upon arriving to the room, it was even worse! It had not been cleaned since the last guest and was complete with a dirty, unmade bed, towels tossed around the bathroom, pizza boxes, beverages and trash scattered around the room. I have stayed in motels cleaner than this and am absolutely shocked that this place calls itself a hotel/resort. Save yourself the hassle and do not stay here.
Comment from Hotel Management
Jun 30, 2016 by mihaela mihai, Hotel Management
Dear valuable guest, While we are pleased you choose to spend your vacation with us, we do regret any disappointments and inconveniences you experienced. We believe in providing the very best comfort for our guests and it is regrettable if you found anything different. Your comments will be shared with our team to reiterate our high level of hospitality we wish to provide. Thank you for sharing your experience with us. It is our hope to welcome you back again and fully impress you with all we have to offer. Sincerly, Mihaela Mihai - Director of Guest Services
4 out of 5
by Cristian from Bs as

Excelente

Posted Jun 26, 2016 on Hotels
Excelente
Comment from Hotel Management
Jun 30, 2016 by Mihaela Mihai, Hotel Management
Dear Cristian, It is always such an honor to read feedback from our guests and to learn all that they enjoyed while staying with us at Newport Beachside Hotel & Resort. Our team truly cares about what they do and love to provide a warm, welcoming experience for all of our guests. We are thrilled your special visit with us was memorable and that you look forward to staying with us again. Thank you for your review. It will be our pleasure to welcome you back for another wonderful experience. Sincerely, Mihaela Mihai - Director of Guest Services
4 out of 5
by Jenny

Posted Jun 21, 2016 on Hotels
Comment from Hotel Management
Jun 22, 2016 by Mihaela Mihai, Hotel Management
Dear Jenny, Thank you for taking the time to share your impresions about your experience with us. We always appreciate our guests feedback in regards to their experience with our team. Sincerely, Mihaela Mihai
3 out of 5
by A traveler from Colorado

Close to the beach

Posted Jun 19, 2016 on Expedia
The rooms could use an update. The welcome basket/gift isn't a welcome basket or gift !!! It's a 90 minute sales pitch that ghey want you to go to so they could sell you on timeshares.
Comment from Hotel Management
Jun 22, 2016 by mihaela mihai, Hotel Management
Dear Ali, We value the time you have taken to share those aspects of your stay, that you enjoyed and those that you were less impressed with. It is always our desire for guests to enjoy an amazing visit with us and we regret if your stay was not as you had hoped. Your feedback about our Resort will be addressed by our team. We hope any disappointments were minimal. It is our wish to one day welcome you and your family back so that we can surpass your expectations and provide you with a better experience. Sincerely, Mihaela Mihai.
5 out of 5
by Sonia from El Paso, Texas

Paradise ♡

Posted Jun 18, 2016 on Hotels
Our family loved staying in an Ocean view room. It was spacious and very clean. We loved the 2 living areas with the option to close the divider doors if privacy was needed. The bathroom was very nice as well. Wish we could've stayed longer and enjoy the beautiful colorful ocean as well.
Comment from Hotel Management
Jun 22, 2016 by Mihaela Mihai, Hotel Management
We are excited to read you had a fantastic time during your stay at Newport Beachside Hotel & Resort. How wonderful that you were able to fully enjoy our Resort and found our team to be friendly. We can’t wait to see you again the next time you are looking for a relaxing getaway. Sincerely, Mihaela Mihai.
3 out of 5
by A traveler

Posted Jun 17, 2016 on Hotels
We waited for about 30 minutes for the bellman to come get our bags in the room on checkout day. I had to go down myself to the lobby and ask about it a second time.
Comment from Hotel Management
Jun 22, 2016 by Mihaela Mihai, Hotel Management
While we are pleased you choose to spend your vacation with us, we do regret any disappointments and inconveniences you experienced. We believe in providing the very best comfort for our guests and it is regrettable if you found anything different. Your comments will be shared with our team to reiterate our high level of hospitality we wish to provide. Thank you for sharing your experience with us. It is our hope to welcome you back again and fully impress you with all we have to offer. Sincerely, Mihaela Mihai.
3 out of 5
by A traveler

Posted Jun 16, 2016 on Hotels
The lobby seems to be very busy. Front Desk staff were nice. We requested an early check in, but had to wait 2 hours for our room. Also, I do NOT RECOMMEND A PARTIAL OCEANVIEW. We had the view of the ocean, but also the view of an ugly rooftop from the neighboring building. The beach was beautiful, and the Tikki bar was amazing. The restaurants within the hotel was tasteful and delicious, but a little on the expensive side.
Comment from Hotel Management
Jun 22, 2016 by Mihaela Mihai, Hotel Management
We are excited to read you had a fantastic time during your stay at Newport Beachside Hotel & Resort. How wonderful that you were able to fully enjoy our Resort and found our team to be friendly. We can’t wait to see you again the next time you are looking for a relaxing getaway. Sincerely, Mihaela Mihai.
4 out of 5
by A traveler

Very Nice

Posted Jun 15, 2016 on Expedia
My friends and I had a great time at Newport beachside resort. The room was clean, the staff was very friendly, and the hotel was pretty. The best part about this hotel was the station that had plenty of activities for all ages! There are a lot of stores around the hotel and a couple of restaurants, but the location for the hotel isn't for a young crowd. The night life is either down by South Beach or Ft. Lauderdale.
Comment from Hotel Management
Jun 22, 2016 by mihaela Mihai, Hotel Management
Dear Natalie, We are excited to read you had a fantastic time during your stay at Newport Beachside Hotel & Resort. How wonderful that you were able to fully enjoy our Resort and found our team to be friendly. We can’t wait to see you again the next time you are looking for a relaxing getaway. Sincerely, Mihaela Mihai.