Ratings based on 1,182 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler

Posted Sep 8, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Agradecemos su visita al Gran Hotel de la Ciudad de Mèxico!! Esperamos estè de regrese con nosotros para que goce de otro momento inolvidable!! Saludos cordiales.
5 out of 5
by A traveler

Great hotel in great location

Posted Sep 8, 2016 on Expedia
Pros: Its location and the view from my room
Location: Smack in the heart of Mexico City. So many things to see and experience right there!
I was impressive with the service. Everything worked just fine.
Comment from Hotel Management
Sep 8, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service, we are glad to know that this experience in Gran Hotel Ciudad de México was for you a unique one and we are so glad to hear that you enjoyed your accommodation and the wonderful view that you had to the Zòcalo. We look forward to welcoming you back to our hotel in the future. Best Regards
5 out of 5
by A traveler from Villalba

Noche Inolvidable

Posted Sep 8, 2016 on Expedia
Hotel Inolvidable realmente se los recomiendo a todos por su Exelente Servicio y la amabilidad del personal GRACIAS.
Comment from Hotel Management
Sep 9, 2016 by Guest Service, Hotel Management
Estimada Eva, Agradecemos su amable opiniòn. Nuestros colaboradores siempre seràn serviciales y están enfocados a las necesidades de cada uno de ustedes. Esperamos que en su pròxima visita sea igual de confortable e inolvidable, serà para nosotros un gusto contar con usted. Saludos,
5 out of 5
by A traveler

Central location, safe, great service

Posted Sep 8, 2016 on Expedia
Great stuff, beautiful properly, I will be back, the hotel is in a central area with a lot of history
Comment from Hotel Management
Sep 9, 2016 by Guest Service, Hotel Management
Dear guest, Thank you for your comment and also for the photos that you show us. The staff is really proud of the service that they do every day. It will be a pleasure to have you again with us. Best regards,
5 out of 5
by A traveler

A pleasure to stay in this location.

Posted Sep 7, 2016 on Expedia
Everything great, just one single thing is the valet parking: they are terrible! nothing is perfect and the service is not owned by the hotel...
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Thank you our choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed the service provided by our staff. The parking lot is another company and it is just apart from the hotel, they give us special prices to our guests. We look forward to welcoming you back and to have a better service in general.
5 out of 5
by A traveler from San Miguel de allende

Wonderful hotel in historical Centro

Posted Sep 7, 2016 on Hotels
Lovely hotel: the light fixtures are spectacular, however I suggest when they switch light bulbs, they use a warmer white. Service, room, glass work and history: everything was spectacular.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We thank you for your candid comment, we will take it into consideration. We hope you will come back and visit us soon! Warm regards Guest Service
5 out of 5
by A traveler from California

Great location at the zocalo

Posted Sep 6, 2016 on Expedia
Wonderful Staff, Loved the door men especially Javiar!! Champagne in lobby great touch.
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Michelle, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Javier will read your comment and he will feel so proud and do his job with more pleasure. We look forward to welcoming you back to our hotel in the future, Best regard
5 out of 5
by A traveler from San Diego, CA

This an amazing hotel in the heart of Mexico City.

Posted Sep 6, 2016 on Expedia
Beautiful hotel, bilingual and very friendly and accommodating staff. Location is central to the centro historico, plenty of access and safe area to walk around late at night. Highly recommend!
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Chris, Thank you for choosing Gran Hotel Ciudad de Mexico during your most recent visit to the city. We are happy to read that you found our facilities and services according to your expectations, We will be honor to see you again whenever you have the chance to return to Mexico City, Thanks again for taking the time to share your experience with other travelers. Best Regards
5 out of 5
by A traveler

Posted Sep 6, 2016 on Expedia
Amazing historic hotel and great staff and rooms! I will definitely be returning to this hotel again! The location is also perfect as well!
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Guest, It was a pleasure to have you in “Gran Hotel de la Ciudad de México. Our hotel has a mission "To make happy our guest creating unique experiences" and this is possible thank our staff who enjoy creating memorable memories. We hope you can stay with us again if you come to the city, we would love to be your host again. Best wishes
5 out of 5
by A traveler

Wonderful place to stay in Mexico City

Posted Sep 5, 2016 on Hotels
We loved the waiters in the restaurant at breakfast, who were very nice to us even though they didn't speak English well, and our Spanish was poor. An old-fashioned Mexican hotel, but not shabby...just delightful. Just off the historic square. Great terrace restaurant for dinner with great views.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear guest, Thank you for rating us, it is valuable to know the opinions our guests have about the Gran Hotel Ciudad de México. We were glad to read this amazing comment about the excellent service that you had on the restaurant during your breakfast. It would be a pleasure for us having you again in the hotel. Best wishes