Ratings based on 1,126 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Michigan

Perfect Stay in Mexico City

Posted Jul 20, 2016
Pros: Historic, character, stained glass ceiling, location to historic sites, staff.
Cons: Not much, no complaints.
Location: Walking distance to: Cathedral, Aztec Temple Mayor and Museum, Dining, Street Shopping, Palace of Fine Arts, Historic District. Tour bus trip stop too
Location was absolutely ideal, walking distance to everywhere, no taxis needed. Historic hotel was outstanding, oozing with character. They don't make them like this anymore. Concierge and staff were extremely helpful, and helped us plan the perfect visit. (Thanks Salvador!). Highly recommended, all the way around.
Comment from Hotel Management
Jul 23, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Best regards.
4 out of 5
by A traveler

Posted May 23, 2016 on Hotels
Comment from Hotel Management
by Guest Service, Hotel Management
Estimado Huésped, Nuestro más sincero agradecimiento por su amable comentario. Queremos que cada persona que visite Gran Hotel Cd. De México se lleve esta impresión sobre nuestro servicio, comida e instalaciones. Tenga por seguro que nuestros colaboradores recibirán su comentario y esto nos hace trabajar más, para brindar un servicio a la altura de sus expectativas, Saludos Cordiales.
5 out of 5
by ROGELIO from Veracruz

Gran hotel

Posted May 20, 2016 on Hotels
Muy buen servicii del personal
Comment from Hotel Management
Jul 23, 2016 by Guest Service, Hotel Management
Distinguido Huésped. Es para nosotros un placer recibir su comentario; y leer su opinión nos llena de satisfacción, por saber que hemos cubierto sus necesidades, sin duda esto nos hace trabajar más fuerte y hacer lo que nos gusta hacer, que es atender a nuestros clientes como se merecen, así como cuidarlos y darles las indicaciones necesarias para que en todo momento estén informados y coordinados, Saludos Cordiales.
5 out of 5
by Maria from Colombia

Restaurante

Posted May 15, 2016 on Hotels
Muy bien, lo unico fue que el restaurante tuvo restriccion horaria en el servicio
Comment from Hotel Management
Jul 23, 2016 by Guest Service, Hotel Management
Estimado huésped, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que su estancia sea placentera haciendo experiencias únicas con cada uno de nuestros servicios por lo que agradecemos sus comentarios donde con gusto lo recibiremos en esta su casa, Saludos Cordiales.
5 out of 5
by Patricia from Querétaro

Excelente servicio y el lugar bellísimo

Posted May 13, 2016 on Hotels
Maravillosamente bien
Comment from Hotel Management
Jul 16, 2016 by Guest Service, Hotel Management
Estimado huésped, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que su estancia sea placentera haciendo experiencias únicas con cada uno de nuestros servicios por lo que agradecemos sus comentarios Saludos Cordiales
5 out of 5
by A traveler from New York

Excellent Location - Beautiful Hotel

Posted May 12, 2016 on Expedia
We only stayed one night as we needed to catch a flight next day. Hotel is a beautiful hotel well located and their service was excellent In addtion they also have a good restaurant at its upper level.
Comment from Hotel Management
May 12, 2016 by Guest Service, Hotel Management
We are very thankful with you for writing this beautiful review of your pleasant stay. I am sure all of our staff are pleased reading the above comment. Thank you also for choosing us to stay while you were in our city and of course for rating us. Best Regards
5 out of 5
by A traveler from Los Cabos

Increible

Posted May 9, 2016 on Expedia
Me quede 4 noches. Me hospede ahi por q me case en el centro historico. Reserve una jr suite con vista al balcon. La habitacion increible. La verdad si vale la pena invertir un poco mas por esa habitacion. Les comente q me cadaba y miy amables me mandaron una amenidad para la joche de la boda. Todo el hotel es increible y el vitral es espectacular. 100 % recomendado
Comment from Hotel Management
May 12, 2016 by Guest Service, Hotel Management
Estimado huésped, Agradecemos mucho su visita a Gran Hotel Ciudad de México y su opinión y el tiempo compartido para hacernos saber que le hemos atendido como usted se merece, tenga por seguro que su comentario llegara a nuestro colaborador, quien estará orgulloso de leer su mensaje y agradezco la recomendación; Saludos Cordiales ,
5 out of 5
by A traveler from Binghamton, New York

Prime location

Posted May 7, 2016 on Expedia
Pros: Everything
Location: Right in the heart of Mexico City. Centro Historico.
I 've stayed here before. It has been good. This time exceeded the expectation..
Comment from Hotel Management
May 8, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service, I am so glad to hear that you enjoyed your stay with us, as well as the guest service provided by our staff. Thank you for choosing us and of course for recommending our hotel. Best Regards
4 out of 5
by Paul from Colorado

interesting hotel

Posted May 2, 2016 on Hotels
great location, beautiful building, no concierge service but helpful staff, terraza restaurant has a limited menu but incredible views. rooms are old and in need of a renovation. can be very noisy if there is something going on at the zócalo.
Comment from Hotel Management
Jul 9, 2016 by Guest Service, Hotel Management
Dear Valued Guest, Thank you for rating us excellent and of course for taking some time out to send us your candid comment. We are extremely happy to read such an amazing comment because it please us to know you had and superb stay. On behalf of our staff I would like to offer you our sincerely thanks because we do take pride in catering our guests' needs, Best Regards.
5 out of 5
by A traveler

Beautiful space, lovely staff

Posted May 2, 2016 on Expedia
Pros: Everything
Cons: Nothing
Location: Walking around, museums , and great food, especially El Cardenal for the best Mexian food. Ever.
From the champagne welcome, to the hot shower, and lovely drinks on the terrazzo bar this was a great experience.
Comment from Hotel Management
May 2, 2016 by Guest Service, Hotel Management
Dear Guest, We are very thankful towards you for writing this beautiful review your recent visit at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and of course for letting us know that your visit was a unique experience. We will be glad to have you visiting us. Warm regards,