Ratings based on 1,221 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler from New York, United States of America

Great location

Posted Nov 25, 2016 on Expedia
The hotel has the best location where you can walk and experience the best of Mexico City with the history, shopping and restaurants.
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Thank you for sending your opinion. We are always trying to do our best to make our guest happy and comfortable while staying in the hotel. We would love to see you again in Mexico City! Best wishes.
5 out of 5
by A traveler

Posted Nov 24, 2016 on Hotels
Outstanding experience.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
t was such a pleasure that you enjoyed your stay at Gran Hotel de la Ciudad de México. Best wishes,
5 out of 5
Recommended
for Everyone
by A traveler from Cancun Quintana Roo

Gracias al Gran Hotel Ciudad de Mexico

Posted Nov 23, 2016 on Expedia
Pros: Las instalaciones y la decoración
Cons: las camas y almohadas
Location: esta en el centro histórico y se puede llegar a bellas artes y amuchos museos muy cercanos
Me encanto el estilo que tiene el Gran Hotel Ciudad de Mexico, el domo es impresionante y en general el hotel es muy agradable. Gracias !!
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Agradecemos su visita al Gran Hotel de la Ciudad de México. Es un placer enterarnos que hemos logrado cubrir sus expectativas en cuanto su estancia y disfrute. Cabe destacar que Gran Hotel Ciudad de México cuenta con una hermosa arquitectura con estilo Art Nouveau y su encantador vitral estilo Tiffany. Será un gusto recibirlo nuevamente. Saludos cordiales,
5 out of 5
by A traveler

Convient and clean

Posted Nov 16, 2016 on Hotels
Good for shopping and visit historic places
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel and for taking the time to send you your comments. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown, where you can find many things to do such as visiting museums, restaurants or shopping. We look forward to welcoming you back to our hotel in the future, Best regards
5 out of 5
Recommended
for Everyone
by A traveler from australia

Old world charm and excellent service

Posted Nov 16, 2016 on Expedia
Pros: The beautiful decor. The staff's attention to your comfort and the small extras - champagne and chocolate on arrival and small room gifts.
Cons: There was absolutely no detail not attended to. We loved it all.
Location: Near historical centre with access in walking distance plus great views to cathedral and palace from the restaurant. Also on pedestrian mall for shop.
From arrival to meals and facilities, this charming and beautiful old style hotel and it's genuinely service focussed staff exceeded our expectations.
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show part of the Mexican history through our building. We look forward to welcoming you back to our hotel in the future, Best regards,
5 out of 5
by A traveler

Excellent hôtel dans un style magnifique

Posted Nov 16, 2016 on Hotels
Personnel très attentionné
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
I am so glad to hear that you enjoyed your stay in the Gran Hotel Ciudad de México, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show excellent guest service provided by our staff. We hope you will never forget this unique experience and also think about visit us in the future. We would love to have you again with us in Mexico City. Best wishes,
4 out of 5
by A traveler

Out in the rain.

Posted Nov 15, 2016 on Hotels
The Gran Hotel is a little over-the-top & a little snobbish. Although the reception manager was extremely apologetic, it still rankles that security initially wouldn't let me in. I think that a 70+ year-old woman with a room reservation at an excellent hotel, standing out on the sidewalk with her luggage in the rain at 11:00 pm, should be allowed through the front door without interrogation & argument.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for giving us your opinion. Our priority is to provide security to all the guests of our hotel. If anyone wants to be inside the hotel sometimes the security staff has to make some questions to verify any problem that could be made inside the hotel. If you come back again do not hesitate to call us! Best regards,
5 out of 5
Recommended
for Everyone
by A traveler from O

Excelente estancia

Posted Nov 14, 2016 on Expedia
Pros: La terraza y el cuarto que me asignaron
Cons: Todo estuvo bien
Location: Todas las actividades e historia de México está a su alrededor
Parece que uno entra a otra época estando dentro del Hotel y la ubicación es inigualable !
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Agradeciendo por tan bellas palabras que escribió. Es increíble saber que disfruto su estancia y creamos un momento memorable en su vida. Lo esperamos nuevamente en el Gran Hotel de la Ciudad de México, será un placer recibirlo. Saludos cordiales,
5 out of 5
by A traveler

Amazing Style and Service

Posted Nov 13, 2016 on Hotels
Quite good. Food so so
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time for having provided us with your opinion because is valuated for us. We regret to hear that your expectations with the food were not met, however we will continue to provide a much better quality food. We appreciate your visit, and we hope to have another opportunity to serve you in the future. Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from US

Posted Nov 13, 2016 on Expedia
Pros: Location and services
Cons: Nothing
Location: Site seeing
Very nice and roomie, very clean great staff , lovely dining
Comment from Hotel Management
Nov 14, 2016 by Guest Service, Hotel Management
Thank you so much for your kind comment. I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show excellent guest service that we have always shown.If you come back again do not hesitate to call us! Best regards.