Ratings based on 1,177 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from San Miguel de allende

Wonderful hotel in historical Centro

Posted Sep 7, 2016 on Hotels
Lovely hotel: the light fixtures are spectacular, however I suggest when they switch light bulbs, they use a warmer white. Service, room, glass work and history: everything was spectacular.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We thank you for your candid comment, we will take it into consideration. We hope you will come back and visit us soon! Warm regards Guest Service
5 out of 5
by A traveler from California

Great location at the zocalo

Posted Sep 6, 2016 on Expedia
Wonderful Staff, Loved the door men especially Javiar!! Champagne in lobby great touch.
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Michelle, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Javier will read your comment and he will feel so proud and do his job with more pleasure. We look forward to welcoming you back to our hotel in the future, Best regard
5 out of 5
by A traveler from San Diego, CA

This an amazing hotel in the heart of Mexico City.

Posted Sep 6, 2016 on Expedia
Beautiful hotel, bilingual and very friendly and accommodating staff. Location is central to the centro historico, plenty of access and safe area to walk around late at night. Highly recommend!
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Chris, Thank you for choosing Gran Hotel Ciudad de Mexico during your most recent visit to the city. We are happy to read that you found our facilities and services according to your expectations, We will be honor to see you again whenever you have the chance to return to Mexico City, Thanks again for taking the time to share your experience with other travelers. Best Regards
5 out of 5
by A traveler

Posted Sep 6, 2016 on Expedia
Amazing historic hotel and great staff and rooms! I will definitely be returning to this hotel again! The location is also perfect as well!
Comment from Hotel Management
Sep 7, 2016 by Guest Service, Hotel Management
Dear Guest, It was a pleasure to have you in “Gran Hotel de la Ciudad de México. Our hotel has a mission "To make happy our guest creating unique experiences" and this is possible thank our staff who enjoy creating memorable memories. We hope you can stay with us again if you come to the city, we would love to be your host again. Best wishes
5 out of 5
by A traveler

Wonderful place to stay in Mexico City

Posted Sep 5, 2016 on Hotels
We loved the waiters in the restaurant at breakfast, who were very nice to us even though they didn't speak English well, and our Spanish was poor. An old-fashioned Mexican hotel, but not shabby...just delightful. Just off the historic square. Great terrace restaurant for dinner with great views.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear guest, Thank you for rating us, it is valuable to know the opinions our guests have about the Gran Hotel Ciudad de México. We were glad to read this amazing comment about the excellent service that you had on the restaurant during your breakfast. It would be a pleasure for us having you again in the hotel. Best wishes
5 out of 5
by A traveler from TAPACHULA

LO MEJOR DEL CENTRO Y DE LA CIUDAD DE MEXICO

Posted Sep 5, 2016 on Hotels
MUY BIEN DESDE LA RECEPCION DEL PORTERO, HASTA NUESTRA DESPEDIDA. EXCELENTE HOTEL
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Estimado huèsped, Agradecemos su comentario ya que nos lleva a seguir superàndonos. Nuestro colaboradores se sientan muy a gusto con el servicio que brindan todos los dìas. Esperamos verlo nuevamente con nosotros. Saludos cordiales,
4 out of 5
by A traveler

Très bel hôtel

Posted Aug 29, 2016 on Expedia
Pros: La beauté du lieu, grandiose. Hôtel où a été tourné le dernier James Bond - Spectre.
Cons: Cafétéria, petit déjeuner de qualité très moyenne pour un hôtel de ce standing. Certains serveurs ou hôtesses d'accueil manque un peu de sourire.
Location: Quartier Zocalo. Faire les ruines du temple et le musée, la cathédrale et la poste (10-15min pied). Manger sur l'une de terrasse donnant sur la place.
Magnifique Hôtel de style ancien, fin 19ème. Très bon accueil et services, chambre confortable, décoration à l'ancienne. Matelas un peu souple mais correct. Très belle vue de la terrasse. Cafétéria très moyenne (petit déjeuner) et restaurant Terrasse moyen. Proche de la cathédrale, des ruines du temple aztèque et du palazzio. Quartier Zocalo. Très vivant en journée, prudence le soir. Le quartier n'est pas à la hauteur de l'Hôtel. Prévoir les déplacements en Uber depuis l'Hôtel ou le citibus en journée (5 min à pied)
Comment from Hotel Management
Aug 31, 2016 by Guest Service, Hotel Management
Dear guest, Thank you for your preference and for taking the time to write your review. It is such a pleasure for us to know that you were completely satisfied and that all your expectations were achieved during your stay. On top of our benefic location nearby so many interesting touristic places. We do really appreciate that you had the opportunity to visit la Terraza and La cafetería restaurants. Our comment about the quality of the food is taking into account to make it better. Please feel free to call us if you plan to come back again soon, we will be glad to have you in the Hotel Ciudad de México. Best Regards.
5 out of 5
by A traveler from cozumel qroo

Wooooow

Posted Aug 28, 2016 on Expedia
Excelente ubicación y gran servicio por parte de los trabajadores nos encantó la vista y la terraza, muy bonitas las habitaciones
Comment from Hotel Management
Aug 31, 2016 by Guest Service, Hotel Management
Gracias por su amable comentario. Es un gusto que haya podido disfrutar de su estancia y sobre todo que se haya hospedado en un hotel emblemàtico. Esperamos verlos nuevamente hospedados con nosotros.
4 out of 5
by james from sheffield

fascinating city to visit.

Posted Aug 27, 2016 on Hotels
fascinating 4 day family trip to mexico city and stay at the james bond hotel.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your positive comments, for us it is a pleasure to know you had a pleasant stay and you felt comfortable. We look forward for your next visit to the city and also to welcome you again here in the hotel. Best wishes,
5 out of 5
by A traveler from Orlando

Great Location on Zocalo

Posted Aug 27, 2016 on Expedia
Pros: Friendly efficient service and outstanding location
Cons: Nothing
Location: With its location right on Mexico City's Zocalo, the hotel is a great starting point for easy walking tours of the historic district.
The hotel's location right on the Zocalo makes for easy walking tours of downtown and the historic district. In addition to its own rooftop restaurant with outstanding views of the Cathedral and Palacio Nacional, there are good restaurants in walking distance in all directions.
Comment from Hotel Management
Aug 27, 2016 by Guest Service, Hotel Management
Dear guest, We appreciate your comments and let us know that it was to his liking the style of our hotel Art Nouveau and our elegant and exclusive rooms overlooking the Zocalo. Likewise we are pleased to know that our staff provided a great service. We look forward to your visit again and you can continue to discover the history of our city. Best regards,