Ratings based on 1,010 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Best view of the Main square,Zocalo

Posted Nov 11, 2015 on Expedia
Pros: Everything
Great place to stay while visiting the Centro Historico. Close to evrything.
Comment from Hotel Management
Nov 11, 2015 by Community Manager, Hotel Management
Dear Guest, First of all, thank you for choosing Gran Hotel Ciudad de México to stay and of course for writing this amazing review of your experience with us. We are glad to know you were pleased with our property, staff service and everything. We love to hear that all our efforts worth for you and we made you have an excellent time in Mexico City. I thank also for giving us a perfect rating and for recommending our hotel to other travelers. If you are traveling to our area again soon, do not hesitate to call us.
4 out of 5
Recommended
for Couples
by A traveler

Nice architectural hotel near the Zocalo.

Posted Nov 11, 2015 on Expedia
Pros: It was close to everything that we wanted to go to, especially the pedestrian only streets.
Cons: Needs better lighting. The room was still dim even though we turned all the lights on at night.
Location: Had some of the best restaurants nearby like Girasole and El Cardenal for breakfast. The Metro is closeby to go to other places throughout the city.
The hotel was beautifully maintained with a stained glass ceiling and wrought iron banisters and elevators. It was very convenient near many attractions and restaurants since it is right next to the Zocalo. The staff was very helpful especially the bellman. Would highly recommend this place.
Comment from Hotel Management
Nov 11, 2015 by Community Manager, Hotel Management
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. We do take pride in catering to our guests' needs the best way we can. We are glad to know you were pleased about our property and costumer service. We just sorry about the review about our lighting, we are going to take this into very serious consideration so next time it will not be any chance of error, our building is always in continuous changes so the lights are now in our list. If you're traveling to our area gain soon, don't hesitate to call us.
5 out of 5
Recommended
for Couples
by A traveler

Posted Nov 9, 2015 on Hotels
Terrific hotel in every way
Comment from Hotel Management
Jan 16, 2016 by Guest Service Manager, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
4 out of 5
Recommended
for Everyone
by A traveler from Rio de janeiro

Muito bem localizado

Posted Nov 9, 2015 on Expedia
Pros: localização
O hotel é muito bonito, com aquele charme de hotel antigo. O staff muito atencioso, mas fomos incomodados pelas camareiras por duas vezes.
Comment from Hotel Management
Nov 11, 2015 by GRAN HOTEL CIUDAD DE MÉXICO, Hotel Management
Querido convidado, Nós agradecemos por ter escolhido o nosso Hotel para se hospedar na Cidade do México, também por classificar-nos. É um prazer para nós para ler que você gosta de nossa propriedade, nós realmente sinto muito por qualquer inconveniência com o serviço de limpeza. Nós realmente esperamos que você visite-nos novamente.
5 out of 5
Recommended
for Everyone
by A traveler from Dallas, TX

A 2nd home away from home

Posted Nov 6, 2015
I cannot say enough for the staff and the well keep of the hotel. I will be looking to stay at the Grand again.
Comment from Hotel Management
Nov 11, 2015 by GRAN HOTEL CIUDAD DE MÉXICO, Hotel Management
Dear Joseph, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
4 out of 5
Recommended
for Families
by GUSTAVO from Cali

Posted Nov 5, 2015 on Hotels
Excelente ubicación, el hotel te remonta a tiempos pasados. Muy bonito
Comment from Hotel Management
Jan 16, 2016 by Guest Service Manager, Hotel Management
Estimado Gustavo, Agradecemos nos hayas evaluado y nos escribieras tu comentario. Esperamos que no sea la única ocasión que nos visites y que Gran Hotel Ciudad de México haya sido una excelente experiencia y puedas recomendarnos. Saludos cordiales.
Comment from Hotel Management
Jan 16, 2016 by Guest Service Manager, Hotel Management
Estimado Gustavo, Estamos contentos de saber que nuestra propiedad fue de tu agrado y que pasaste una excelente estancia con nosotros en Gran Hotel Ciudad de México. Por favor no dudes en visitarnos nuevamente, nos agradaría mucho volver a ser tus anfitriones en nuestra ciudad.
4 out of 5
by Stewart from Chicago

Fabulous Historic Grand Hotel

Posted Nov 5, 2015 on Hotels
We were visiting Mexico City for the Premiere for the nw James Bond movie, and how surprised were we that the hotel features in the first few scenes, including the room next to the one we stayed in ! The room was large and the staff were extremely welcoming and helpful. The hotel is a flashback to the glory days of hotels - perfect location for the Historic District.
Comment from Hotel Management
Jan 30, 2016 by Guest Service Manager, Hotel Management
We appreciate your comment. For us is satisfactory to know that your stay was excellent. We always strive to provide an excellent service and make your stay comfortable. It is important to mention that our hotel is centrally located making it easy to find places of interest in our area.We would be honored to count with your visit again.
Comment from Hotel Management
Jan 17, 2016 by Community Manager, Hotel Management
Dear Guest, Thank you for your comments. We work hard each day to make sure that our guests are looked after, and I am pleased that you had enjoyed your stay. We hope that you will continue to stay with us when you are in Mexico City, and we want you to know that we truly value your business! Thank you and Best Regards
4 out of 5
Recommended
for Everyone
by A traveler

Tolle Lage und grandiose Lobby

Posted Nov 1, 2015 on Expedia
Freundliches Personal, besonders die Träger. Musste Zimmer tauschen, da Ventilator defekt und ein sehr lautes Geräusch zu vernehmen war. Wurde sofort erledigt
Comment from Hotel Management
Nov 11, 2015 by GRAN HOTEL CIUDAD DE MÉXICO, Hotel Management
Lieber Gast, Vielen Dank, dass Sie uns so einen schönen Überblick über unser Eigentum, wir sind froh, zu wissen, die Sie mit uns und dass jede Unannehmlichkeit behandelt wurden schnellstmöglich Ihnen den besten Service wir können, um bereitzustellen hatten einen guten Aufenthalt. Wir laden Sie ein, uns wieder zu besuchen, wenn Sie wieder in unsere Stadt kommen.
5 out of 5
Recommended
for Couples
by makoto

Posted Nov 1, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Thank you for rating us perfect. We really hope you choose us again when you come back to our city. Regards.
5 out of 5
Recommended
for Couples
by Eduardo

Posted Oct 31, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Guest Service Manager, Hotel Management
Dear Eduardo, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.