Five-Star Location, Building & Service
Posted Jul 24, 2016 on Hotels
The service at Gran Hotel de la Ciudad was on point from start to finish. Due to some closed streets, the doorman was on the lookout for guests and found us half a block away. We were treated to champagne on check-in. The staff were friendly and proactive with any questions that came up.
The building is absolutely gorgeous. Our room was spacious and comfortable. It is on the corner of the "Zócalo" or main square and convenient to all the historic things there. The terrace restaurant on the rooftop offers great views of the square, national cathedral, and national palace as well as great food and service.
We were a little unsure about security, especially at night. However, there is a significant 24-hour police presence in the neighborhood and everything is well-lit. We were comfortable walking to bars and restaurants in the evening as well as the daytime.
We will absolutely be back and will be telling friends about the hotel.
Comment from Hotel Management
Jul 26, 2016 by Guest Service, Hotel Management
Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service, we are glad to know that this experience in Gran Hotel Ciudad de México was for you a unique one and we are so glad to hear that you enjoyed your accommodations, as well as the guest service provided by our staff