Ratings based on 1,115 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Michigan

Perfect Stay in Mexico City

Posted Jul 20, 2016
Pros: Historic, character, stained glass ceiling, location to historic sites, staff.
Cons: Not much, no complaints.
Location: Walking distance to: Cathedral, Aztec Temple Mayor and Museum, Dining, Street Shopping, Palace of Fine Arts, Historic District. Tour bus trip stop too
Location was absolutely ideal, walking distance to everywhere, no taxis needed. Historic hotel was outstanding, oozing with character. They don't make them like this anymore. Concierge and staff were extremely helpful, and helped us plan the perfect visit. (Thanks Salvador!). Highly recommended, all the way around.
Comment from Hotel Management
Jul 23, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Best regards.
4 out of 5
by A traveler from Las Vegas

Historical hotel with great history and pride

Posted Apr 28, 2016 on Expedia
Pros: Cage-like elevators and the stained-glass ceiling along with the stairway
Cons: Service and view from the restaurant was outstanding, however the three appetizers we ordered where just average.
Location: One side of the hotel is along the the Zocalo Plaza. Everyone can enjoy gret views of the square from the roof top restaurant
Booked the double/double deluxe room on the interior and it was both spacious and quite. Love the bathtub but worried about stepping out and down when wet. The in-room amenities and turn down amenities where very thoughtful. Front desk staff was always eager to help and smiling and spoke excellent English.
Comment from Hotel Management
Apr 28, 2016 by Guest Service, Hotel Management
Dear Valued Guest, We are very thankful with you for writing this beautiful review of your pleasant stay. I am sure all of our staff are pleased reading the above comment. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and for letting us know that your visit was a unique experience. Best Regards.
5 out of 5
by Martha Lelia

NO CUMPLIERON CON LO OFRECIDO

Posted Apr 28, 2016 on Hotels
Se me vendió el servicio ofreciendo estacionamiento incluído, sin embargo, me cobraron $190.00 por el estacionamiento. Esto me desagrado porque no cumpliieron con lo ofrecido.
Comment from Hotel Management
Jul 9, 2016 by Guest Service, Hotel Management
Estimado Huésped, agradezco el tiempo invertido para dejarnos su comentario, me siento realmente preocupada por lo sucedido ya que el estacionamiento es independiente de nosotros y esto debe ser informado, pero tenga por seguro que tomaremos cartas en el asunto para evitar esto en próximas visitas. Saludos Cordiales.
4 out of 5
by A traveler

Posted Apr 28, 2016 on Expedia
it was good, liked the restaurant at the top. good location.
Comment from Hotel Management
Apr 28, 2016 by Guest Service, Hotel Management
Dear Valued Guest, We are very thankful with you for writing this beautiful review of your pleasant stay. I am sure all of our staff are pleased reading the above comment. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and for letting us know that your visit was a unique experience. Best Regards.
5 out of 5
by Viktor from Санкт-Петербург

True treasure in the heart of la ciudad de Mexico.

Posted Apr 25, 2016 on Hotels
It's been a very lucrative deal for a hotel right in the heart of Mexico city - in front of the Presidential palace, the Metropolitan Cathedral and the Place of Constitution. Just a few minutes walk to Belles Artes and Alameda park. One minute to the subway station Zocalo. Top points for location, obviously. The building is quite a sightseeing in itself - with all the art nouveau details. Very welcoming and helpful staff. Breakfast without buffet, a la carte offer very broad though. In the terrace bar you can enjoy drinks and take a look at all the sightseeings listed above, including the daily evening colors ceremony. The room was moderate size, with a balkony. The only things that were not quite pleasing - complex drapes management (both days we couldn't open them ourselves) and not quite responsive shower taps. I should mention many small things very well elaborated that help memorize the stay - welcoming patisserie, farewell sweets, small poster with brief history of Gran Hotel as a remembrance.
Comment from Hotel Management
Jul 2, 2016 by Guest Service, Hotel Management
Dear Valued Guest, Thank you for rating us excellent and of course for taking some time out to send us your candid comment. We are extremely happy to read such an amazing comment because it please us to know you had and superb stay. On behalf of our staff I would like to offer you our sincerely thanks because we do take pride in catering our guests' needs. Best Regards.
5 out of 5
by Antonio from oaxaca

Posted Apr 25, 2016 on Hotels
muy bien
Comment from Hotel Management
Jul 2, 2016 by Guest Service, Hotel Management
Estimado huésped, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que su estancia sea placentera haciendo experiencias únicas con cada uno de nuestros servicios por lo que agradecemos sus comentarios Saludos Cordiales
5 out of 5
by A traveler from Puerto Rico

Soy de Puerto Rico viaje de Celebración!

Posted Apr 25, 2016 on Expedia
Pros: Lo mas que me gusto fue su Rest. La Terraza y luego todo el buen servicio que recibí de todos los empleados del Hotel fueron muy amables y gentiles.
Cons: La cafetera de mi cuarto Hab.#211 ya debe de ser remplazada por otra.
Location: Este Hotel esta en la mejor ubicación en el área del Zócalo y la Zona Histórica de La Cuidad de Méjico.
La pasamos de Maravilla desde el primer momento que llegamos nos recibió el Botones nos explico sobre el Hotel nos preparo unas copas de Champaña mientras estábamos en la recepción realizando el check in. Luego fuimos al Restaurante la Terraza 4 piso y nos sentaron en una mesa con la mejor vista panorámica al Zócalo donde pudimos admirar la Plaza y la Catedral de Cuidad de México. Las mejores MARGARITAS QUE HE PROBADO EN MI VIDA han sido en este restaurante desde la margarita tradicional hasta de 10 diferentes sabores gustándole mucho a mi esposa la margarita de sabor a FLOR DE JAMAICA preparadas por el Sr. Erick el mejor Bartender en este restaurante. Fuimos 4 veces a cenar aquí y estamos muy agradecimiento con Sr. David el Capitán del Rest. por la Sra. Irma nuestra excelente mesera siempre pendiente a nosotros con Sr. Adán y Sr. Eduardo meseros que nos dieron un hermoso servicio con el Sr. Javier barman que me preparo mi ultima Margarita de Tamarindo y por el Magnifico Cheff Sr. Bladimir el cual creo un delicioso menú de alimentos para nosotros. Nuestro agradecimiento a La Gerencia que durante nuestra estadía nos sorprendió dejándonos multiples sorpresa regalos, globos ,dulces y biscochos en nuestra habitación y nos permitió realizar nuestro chekout mas tarde. Este Hotel supero lo ofrecido a nosotros en comparación a lo que pague al realizar mi reserva. Valor por tu dinero. Si van a visitar La Cuidad de México este es el lugar que hay que estar y luego me cuentan.
Comment from Hotel Management
Apr 30, 2016 by Guest Service, Hotel Management
Estimado Huésped, agradezco el tiempo que se tomo para enviarnos su comentario, es de gran satisfacción saber que hemos cubierto todas sus expectativas en Gran Hotel Cd de México estamos enfocados en crear experiencias únicas y es gratificante saber que hemos cumplido esto. Saludos Cordiales
4 out of 5
by A traveler

Charming hotel in the heart of the historic cente

Posted Apr 25, 2016 on Hotels
Gran Hotel Ciudad De Mexico has beautiful old times charm, and the staff is really friendly and helpful. Nicely decorated and spacious room, and the bathroom was great (big, good water pressure). The location couldn't be better if you want to stay in the historic center of Mexico City. Lots of restaurants and cafes nearby, and there are plenty of options for shopaholics, too. Templo Mayor and the Cathertral are within a small walking distance.
Comment from Hotel Management
Jul 2, 2016 by Guest Service, Hotel Management
Dear Guest, We thank you for writing this beautiful review regardless your recent visit at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city, Best Regards.
5 out of 5
by alessandro from Roma

Posted Apr 22, 2016 on Hotels
Hotel raffinato in stile art nouveau. Come abitare dentro un monumento. Molto tranquillo e servizio gentile
Comment from Hotel Management
Jun 25, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. Best Regards.
5 out of 5
by A traveler

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Guest Service, Hotel Management
Estimado huésped, Muchas gracias por el tiempo que dedico para evaluarnos y por tan amable comentario hacia nuestro hotel. Es para nosotros un placer saber que su estancia haya sido excelente. Saludos Cordiales.