Nice Hotel, but Beware
Posted Oct 17, 2010
This hotel is beautifully appointed. My room was very spacious and very clean. The staff was friendly and attentive (to a point ... see below). The wait staff in the breakfast restaurant were a little slow. My room was extremely quiet for being in the heart of the historic center (to a point ... se below).
Caution! Because of this hotel's beauty and location, it appears to be a popular location for many activities. During my four-day stay there were activities taking place almost daily which restricted you from parts of the hotel and ambience that you thought you were paying for. On my last night there, they were filming a Mexican night-time soap opera. After the filming was over, they had a party for the crew and actors in a conference room (not a ballroom) DIRECTLY under my room. The party included a very loud rock and roll band that did not allow for any sleep. We complained to the front dest at 11:30pm who said it should have ended at 11:00pm. At midnight, the band ended and we had silence for about 10 minutes until a loud mariachi band started. After several calls to the frontdesk we were told that he could do nothing. We called the police and finally the party ended at 1:15am. The hotel informed us that this was normal in Mexico and our cab driver confirmed that they are constant hosts to large, loud parties. Unbelievable disrespect for their paying guests.
Comment from Hotel Management
Jan 25, 2016 by Community Manager - Gran Hotel Ciudad de México, Hotel Management
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and I will make sure that these items are looked after.
I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service. Please do not hesitate to contact me personally, should you wish to discuss further.