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El Sueño Hotel & Spa

4.0 star property
4-star adults-only hotel near Puebla Cathedral

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El Sueño Hotel & Spa

Photo gallery for El Sueño Hotel & Spa

Indoor pool
Exterior
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Free daily full breakfast
Master Suite | Bathroom | Free toiletries, hair dryer, towels

Overview of El Sueño Hotel & Spa

Reviews
9.0

Wonderful

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Popular LocationUtopía: Belgian Beer & Bistro1 min walk
  • Popular LocationZócalo de Puebla6 min walk
  • Popular LocationPuebla–Cholula Tourist Train Terminal11 min drive
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)45 min drive

Room options

View all photos for Master Suite

Master Suite | Minibar, in-room safe, desk, blackout drapes

Master Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Plus

Standard Plus | Minibar, in-room safe, desk, blackout drapes

Standard Plus

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puebla

City center retreat .Within a 10-minute walk of this Puebla Historic Center hotel, you'll find Zócalo de Puebla and Puebla Cathedral. Amparo Museum and Palafoxiana Library are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 6 min walk
  • Puebla Cathedral - 6 min walk
  • Puebla Convention Center - 14 min walk
  • Fort Loreto - 4 min drive
  • Angelopolis Commercial Center - 7 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • El Mural de los Poblanos - 3 min walk
  • Zaranda Café - 3 min walk
  • Clemente Caffe - 3 min walk
  • Cemitas "La Poblana - 2 min walk
  • Bar Capri - 3 min walk

About this property

El Sueño Hotel & Spa

4-star adults-only hotel near Puebla Cathedral
El Sueño Hotel & Spa offers its guests a full-service spa and an indoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A rooftop terrace, spa services, and a library are also featured at the business-friendly El Sueño Hotel & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 4-star Puebla hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2002
  • Full breakfast (free)
  • Deli
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM–12:30 PM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Accessibility

  • No elevator

Room amenities

Entertainment

  • LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

How close is El Sueño Hotel & Spa to the airport?

El Sueño Hotel & Spa is 22.6 mi (43-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at El Sueño Hotel & Spa?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at El Sueño Hotel & Spa on Apr 28, 2024 start from $91.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Sueño Hotel & Spa have an airport shuttle?

El Sueño Hotel & Spa offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of MXN 480 per vehicle.

Does El Sueño Hotel & Spa offer free breakfast?

El Sueño Hotel & Spa offers free full breakfast every day from 7:30 AM to 12:30 PM.

Is there a casino at El Sueño Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at El Sueño Hotel & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in costs MXN 700 (subject to availability).

Is there free parking at El Sueño Hotel & Spa?

This hotel offers free self parking and valet parking.

Does El Sueño Hotel & Spa have a pool?

El Sueño Hotel & Spa features an indoor pool.

Does El Sueño Hotel & Spa have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, brunch, and light fare.

Does El Sueño Hotel & Spa have a spa?

This hotel has a spa, which features body wraps, Swedish massages, and detox wraps.

How close is El Sueño Hotel & Spa to downtown Puebla?

El Sueño Hotel & Spa is 0.4 mi away from Puebla.

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 225 out of 341 reviews" "
Rating 8 - Good. 76 out of 341 reviews" "
Rating 6 - Okay. 22 out of 341 reviews" "
Rating 4 - Poor. 10 out of 341 reviews" "
Rating 2 - Terrible. 8 out of 341 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo, Medley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper beautiful rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible room
The room decoration and amenities are terrible, small bathroom, small tv, wall painted in red and silver; strange room and strange hotel overall. They tried to give a “cool vibe” to it but it ended being a visual disaster.
Stayed 2 nights in Nov 2023

10/10 Excellent

Liborio J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable hotel
Excellent hotel with rooms that are decorated beautifully. Located in the historic district of Puebla. The staff were very attentive and polite. Most spoke English as well as Spanish. The food in the restaurant was wonderful as well. Really enjoyed our stay and would return.
Stayed 5 nights in Oct 2023

2/10 Terrible

Ewa, Calgary

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a challenge to get to the hotel because of street construction we did not know about. It would have been helpful to learn about the street work ahead of time. Otherwise, a charming hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Anel, FULLERTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come back whenever we can. We love this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property, very close to the Cathedral. Great food.
Stayed 5 nights in Aug 2023