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Hotel Description

Metairie guestrooms with kitchens

In Metairie

You'll find Clearview Mall and Metairie Business District within 2 miles (3 km) of this hotel. East Jefferson General Hospital and Lakeside Shopping Center are also within 3 miles (5 km).

Property Amenities

This hotel features laundry facilities. Take advantage of the free self parking.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Traditional Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

InTown Suites Extended Stay New Orleans - Metairie ratings based on 14 Verified Reviews

Review Summary
1.1 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for InTown Suites Extended Stay New Orleans - Metairie

Everyone (5) Family (2)
1 out of 5
This tops the list of one of the worst hotels, I've ever stayed. It's a long term stay, therefore, everyone is treated like a long term guest. My guest and I were given a roll of tissue and told to purchase more tissues if the roll finish. There was a hole in the wall over the bath tube, no concern to manager to fix it. I had to get rid of a coach roach from the our restroom, we saw several roaches (large ones) outside our door. The carpet in my room was wet from the air condition leak, therefore I couldn't walk with bare feet on the carpet, and the room had a mildew smell from the wet carpet. I wish this hotel was not listed as one of Travelocity's option for a short stay. I wore an unpressed evening dress to the my occasion, there was no iron in the room and the service desk did not have an iron to lend me. I called the hotel the day before my stay, I wish the attendant would have told me to bring my iron or other toiletries to prevent the inconvenience. The office opens at 10am, meaning if I'm checking out at 7am there's no one to check me out. I truly had a horrible experience at this hotel.

Posted by on Jul 9, 2019

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1 out of 5
This property was disgusting! The room and common areas were filthy and shabby! Terrible!

Posted by on Jul 7, 2019

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1 out of 5

Posted by on Jun 9, 2019

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1 out of 5
Could not stay there! Refused! Filty outside. Old, worn, outdated, dirty rooms. Needs a major over haul. Should NOT b recommended by any online rental agency till it's updated. What a disappointment. I was told they would not charge me, someone did? Request a refund!

Posted by on May 21, 2019

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1 out of 5
No towels, toilet paper limited to paper currently on roller, no bedspread, tv inop, noticeable odor in room, outside stairs came all the way up to room on third floor, no security. Stairs had half full open bottle of whisky and pile of vomit to step over going up to room. We walked out.

Posted by on Mar 10, 2019

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1 out of 5
They gave me the key first so I could go up and check the room before I paid. Good thing because there was trash and ciateyte butts everywhere on the eau to the room and when i opened the door two people were having sex in the bed. Obviously I didn't stay.

Posted by on Mar 3, 2019

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2 out of 5
very bad conditions and dirty , really i do not like it

Posted by on Jan 31, 2019

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1 out of 5
Total crap no towels no toliet paper djort pillow case would not reccomend if free reslly sucked

Posted by on Dec 17, 2018

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1 out of 5

My Bad Experience

Pros: The other guests were friendly and had similar experiences.
Cons: New management and staff would be a good start.
I arrived at InTown Suites late and even though I had called and told them I needed a late check-in due to arriving after 10 pm I found the doors locked and no clerk in site. I was finally checked in by a security guard. I found my room to be different than booked and included a bed with unclean sheets. I was upgraded to my reserved room but it took a few days. I found the staff unhelpful and didn't care what my experience was. They were also prone to verbal abuse and making threats. The motel also has bed bugs. I finally checked out early and found other accommodations. InTown Suites may be running a brothel and I will never book a room through Travalocity again..

Posted by , from Kansas on May 9, 2017

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Comment from Hotel Management

May 15, 2017 by Nancy Dougherty

The after hours number is posted on the front door. My staff are very professional, but when called names and cursed at, that's not okay. I asked you to leave because of your behavior, not theirs.

1 out of 5

The nastiest hotel I have ever stayed in.

Pros: I did not see any bugs.
Cons: Cleanliness, room condition, price.
Location: It is in a very shady area, would not recommend going anywhere near by.
Because it was a busy weekend in New Orleans I had to book this hotel, while I was not expecting much I was expecting clean, unfortunately it was absolutely disgusting. The outside of the hotel was average, which gave me a little hope, however when we walked in the room my heart sank. There was a used toothbrush on the floor in the living area, there was hair in the sink and toilet, used soap on the tub floor, it was very obvious the room had not been cleaned since the last guest. There were large holes in the blankets and bed spreads, the floors were stained, and the TV would go from color to black and white every minute or so. The furniture was literally falling apart, the nightstand back had come completely off and was leaning against the wall, and the whole room looked dark and dirty. I could not even give my 3 year old a bath because the tub was so dirty. All around bad experience and we checked out early the next morning.

Posted by , from Mobile, AL on Apr 28, 2014

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About the InTown Suites Extended Stay New Orleans - Metairie

Location 4409 Hearst Street, Metairie, LA 70001

Property Features

InTown Suites Extended Stay New Orleans - Metairie offers its guests a vending machine and laundry facilities. The front desk is open around the clock. Self parking is free. This Metairie hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • Self-service laundry
  • No smoking on site

Family Friendly Amenities

  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

InTown Suites Extended Stay New Orleans - Metairie offers 132 accommodations with air conditioning. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with satellite channels. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads. This Metairie hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (weekly)
  • Long distance calls (free)
  • Local calls (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 11:00 AM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 11:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 11:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.Ā For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

  • Security system
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • No elevators
  • Smoke detector
  • Debit cards
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 2 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sun Suites
  • InTown Suites Hotel Metairie
  • Sun Suites Hotel Metairie
  • Sun Suites Metairie
  • Sun Hotel Metairie
  • Sun Suites Metairie/New Orleans West Hotel Metairie
  • Sun Suites Metairie Hotel
  • InTown Suites Metairie
  • Sun Suites Of Metairie
  • InTown Suites Metairie Hotel
  • InTown Suites
  • InTown Suites Metairie
  • InTown Suites Extended Stay New Orleans Metairie
  • InTown Suites Extended Stay New Orleans - Metairie Hotel
  • InTown Suites Extended Stay New Orleans - Metairie Metairie
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.