Dog friendly; no view (as of 2017)
Posted Sep 4, 2017 on Hotels
Dog friendly (many guests bring dogs.) Staff are nice. Location great - walking distance to Walmart (5 min.), Harry and David(10 min.), and Fred Meyers (maybe 15 min.). Bed is a bit too soft (personally likes firm mattress) but the pillows are firm. Fast hot water. However, never disappointed so quickly... the kitchen wares weren't clean, and the coffee pot still has coffee inside! One of the stove was not working; they send the maintenance guy asap. Next to freeway exit, so not a quite location; or maybe it's our room - window is facing the freeway entrance. Anyhow the overall experience is below expectation; maybe it's because my last Marriott experience is much better. The staff are really nice though - always smiling and accommodate all the guests all the time.
Comment from Hotel Management
Sep 11, 2017 by Franziska, Hotel Management
Thank you so much for taking the time to write a review! We are happy to hear that you enjoyed our convenient location, and that you liked our firm pillows. We are so sorry however, to hear that there were many aspects of your stay that disappointed you. We never want to disappoint our guests, and we want to extend our sincerest apologies that the kitchen was not cleaned to our Marriott standards. We will definitely address this with the housekeeping staff, to make sure it is an isolated incident. We are thrilled that the staff was very nice, always smiling, and accommodating guests. We do hope that we will have the opportunity to make this right with you, and for us to be able to show you an excellent stay!