Out-dated, noisy and not very clean
Posted Aug 14, 2017 on Expedia
The best thing I can say about this hotel is the fact we were able to check in early. I was traveling with my 3 children (ages 14, 4 and 13 months) and had been on the road for almost 5 hours. I requested a room with 2 queen beds, a crib and a roll-away. When we entered the room it had an old, musty smell. The chairs were worn and faded. The carpet was old and looked dirty. I unloaded our bags and immediately asked that the room be vacuumed again because there was visible dirt and "stuff" on the floor. We left the hotel to run a couple errands. When we returned the floor had been vacuumed, however it still appeared dirty (not what a mom wants to see for her baby to be crawling around on.) Inside the room a roll-away and a Pack-n-Play had been delivered. Had I know the hotel was only going to provide a Pack-n-Play I would have brought my own. The hotel website states "cribs" available. There is a big difference between a crib and a pack-n-play. The Pack-n-Play the brought was old and had stains on it. The bottom sagged in the middle and appeared that it would be very uncomfortable. There was no sheet or crib mattress protector for it.
That night it was so noisy we couldn't sleep. The people above us were stomping around past 2am. The key to the pool did not work, we had to find someone to let us in.
It was so noisy, dirt and uncomfortable we ended up checking out a night early and went to another hotel. Very disappointed. This hotel use to be very nice.
Comment from Hotel Management
Aug 18, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! I am so sorry you were not happy with your stay. The hotel is going through renovations and please come see us once they are completed this winter.