Good, but double charged
Posted Jul 23, 2015 on Hotels
Grateful for other reviews warnings for the confusing entrance. We were able to access on only our 2nd try. All and all it was a nice stay. Check in was a little (more like a lot) rough as they were training a new employee. I was very patient as training takes time. When discovering today I was charged twice for the hotel (once through you and again through them), I called and spoke to the manager. Karen was very helpful and was there training when I checked in. She discovered the trainees error and quickly processed the credit to my ccard which I should see in a few days. She was kind, helpful and sorry for the error. I would definitely stay there again, but would definitely verify I wasn't double charged again.