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4.5 out of 5

"The control of the air conditioning was not managable and it was blowing directly into the bed, making unconfortable to sleep. Regarding anything else ... " More

By a verified traveler on Mon 22 Aug 2022

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Hotel Description

3-star hotel near Catedral de Nuestra Senora de la Candelaria, connected to a shopping center

Cárcel stay

With a stay at this Cárcel hotel, you'll be steps from Catedral de Nuestra Senora de la Candelaria and Plaza Colon. Also, University of Puerto Rico Mayagüez Campus is within half a mile (1 km) and Parque Del Litoral is within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling for business? Take advantage of the business center, express check-out, and conference space. A terrace, dry cleaning, and luggage storage are also on offer.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$128* Per night/room Apr 3 - Apr 4

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mayaguez Plaza Hotel, SureStay Collection by Best Western ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mayaguez Plaza Hotel, SureStay Collection by Best Western

Everyone (7) Couples (2) Family (2)
5 out of 5

Posted by on Dec 10, 2023

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Comment from Hotel Management

Jan 4, 2024 by STAFF

Thank you for sharing your experience, we're glad you enjoyed your stay with us! Hope to see you back soon!

5 out of 5

Posted by on May 12, 2023

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1 out of 5

Posted by , from TALLAHASSE on Apr 28, 2023

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Comment from Hotel Management

May 23, 2023 by Hotel Staff

good morning sorry we could not meet your expectations.

5 out of 5
The control of the air conditioning was not managable and it was blowing directly into the bed, making unconfortable to sleep. Regarding anything else, we just stay there to sleep only.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 25, 2022 by Alfred

your opinion is important to us and this one will be taken for future reference

5 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 22, 2021 by ECM

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback! We strive to do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

5 out of 5
Loved the History of the place and the extreme cleanest of the whole place. Extremely beautiful.

Posted by on Dec 31, 2020

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Comment from Hotel Management

Dec 31, 2020 by Virginia

Thank you for your feedback and we are happy that your stay was satisfactory. We will be sharing this information with the rest of our staff. Have a wonderful New Years, and we hope to see you again.

5 out of 5

Nice spot!!

💘 Loved the place and amenities arountdit. Lots of places to eat and and have fun.

Posted by , from Bayamon PR on Jun 18, 2018

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Comment from Hotel Management

Aug 16, 2018 by Xavi

We are glad you had fun Johanny, and would love to have you back!

5 out of 5

Best Choice

Pros: Location with great shops nearby.
Location: Columbus square, cathedral restaurants, pastry shop, parking
We had to stay at other hotel accommodations in order to appreciate this Howard Johnsons. Located near downtown square. Everything we needed was in walking distance. The front desk staff were exceptional.

Posted by , from TX on Apr 20, 2018

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3 out of 5

Room location

This hotel is very small, good for a girls night out but not for family. My room was located in the second floor and I got no rest what so ever. It was noisy, music loud and to much light. I went to relax a fast trip and I could not do that, so was so frustrated that I left the hotel early. My flight was at 430 and I checked out at 730 in the morning. The only good thing the staff is very friendly

Posted by on Jun 24, 2017

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5 out of 5
Exelente , Habitación Comoda y Desayuno Bueno.

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 5, 2023 by Omar from reservations

Saludos! Muchas gracias por sus comentarios, nos agrada que su estadia fue placentera con nosotros. Bendecido dia!

About the Mayaguez Plaza Hotel, SureStay Collection by Best Western

Location Calle Mendez Vigo 70 Este, Mayaguez, 00680

Property Features

WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Mayaguez Plaza Hotel, SureStay Collection by Best Western. Free self parking is available. This 3-star Mayagüez hotel is smoke free.

  • 49 guestrooms or units
  • 4 levels
  • 2 buildings
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mayaguez Plaza Hotel, SureStay Collection by Best Western offers 49 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary weekday newspapers. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 4 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Howard Johnson Downtown Mayaguez
  • Howard Johnson Hotel Mayaguez Downtown
  • Howard Johnson Downtown Mayaguez Hotel Mayaguez
  • Howard Johnson Mayaguez
  • Mayaguez Howard Johnson
  • Howard Johnson Downtown Mayaguez Hotel
  • Howard Johnson Mayaguez Hotel
  • Howard Johnson Downtown Mayaguez
  • Mayaguez Plaza Hotel SureStay Collection by Best Western
  • Mayaguez Plaza Hotel, SureStay Collection by Best Western Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.