Almost Great but I will settled with Good.
Posted Jul 22, 2016 on Hotels
It exceed my expectations. When booked I expected a regular/average big resort environment with kids, families, bad service, so-so common areas. I was very surprised to find a clean, nice maintained hotel, with beautiful common grounds, nice pools (the waterslide is just great to enjoy with kids), not too much noise, wonderful surrounds, and regular (comfortable and clean) rooms.
The location also exceeded my expectations Kaanapali is truly a great place to be and the ability to just walk over to any of the other proprieties to enjoy their restaurants/stores is just great. Really close to Lahaina city center (3 miles).
Overall a very enjoyable stay.
The reason to 4 stars (and not 5) is due to:
1- a little overpriced (both hotel rate and the amenities were overpriced but it is what you get on this type of place)
2- I booked an ocean view room. Upon check in the (very) friendly lady at front desk informed there was only low floors rooms available. She was very apologetic and tried to find a better room for us without us even complaining. Unfortunately, no higher floors room were available. Being a low floor room next to the elevator we were behind the Palm trees and we barely could see the ocean through the palm trees and leaves. I must record that the front desk said to us they could try to arrange a higher floor room to us on the next day, but until there we had already unpacked and we just thought it would not be worth the hustle to move.