Not the best.. Posted Sep 14, 2015
So not the best hotel ever. I thought the staff was super RUDE! check in was horrible, our lady had a horrible attitude and was no help at all! She didn't give us directions on how to even get to our room, and this hotel is pretty huge. We get to our room and it wasn't even an ocean room which we paid for. It was more of a tree view. A huge tree and building covered our view. We asked to switch and they still put us in a room that was hardly an ocean view but we stayed in it because we already wasted half a day going back and forth between rooms. If you ever call down to the front desk, they never answer. The parking is 20 dollars a day, which I think is out of hand when you already pay whatever to stay there and have to pay a lot for resort fees. If I'm staying there why isn't parking included? We also didn't know about this til we checked in, which we got attitude with when we asked if there was an alternatives. Pool was ok, way over chlorinated. For a Sheraton hotel, the rooms were way small and way too average. Might as well stayed in a motel 6! Luckily the bf and I don't go on vacations to hang out in the room, but wasn't thrilled about it. The beach is the best part, very well kept. The snorkeling is fun, bunch of cool fish and turtles that swim close to shore later in the day. As for restaurants, we did not eat at the hotel at all. Way over priced and would rather have some real Hawaiian food in town then spend a lot of money on a small average meal I can get at home.