Ratings based on 210 Guest Reviews

Hear it directly from our travelers
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler from Charlotte, NC

good location access to beach and nearby hotels

Posted Jan 14, 2017
Pros: Good location. Parking convenient but they charged $13 a day.
Cons: There was a bit of sound leaking between rooms. the bed is not great quality but sufficient. Would be nice if parking were not an add on charge
Location: You can walk to the beach and the strip of nearby hotels and restaurants
The facility and room are what I would rank C+ to B-. Not luxurious but comfortable and clean, Very good views from balcony. The bed was king but squishy. The shower was basic as was the toilet. The tv was a small flat screen
5 out of 5
Recommended
for Everyone
by A traveler

Great Hotel

Posted Nov 29, 2016
Pros: Everything
Cons: Not much
Location: Great location. Walk to Whalers village, where there is shopping and food.
Great time, great hotel. This hotel is more traditional, not super fancy, but has a great bar, great grill next to bar and great staff. They were very helpful and personable.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha and mahalo for staying with us, we appreciate your lovely feedback! We look forward to having you stay with us again in the future!
5 out of 5
Recommended
for Everyone
by A traveler from Utah

Best staff

Posted Oct 28, 2016
Location: The location is prime.
This place has the most genuine staff of any hotel. This is not a rehearsed ritz style staff. They genuinely care about there guests. Rooms are nice and the grounds are lovely. If you have kids make sure you take advantage of the welcome breakfast and the kids passport program.
Comment from Hotel Management
Nov 3, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Thank you for taking a moment to share your experience. It's great to hear you enjoyed your stay at our hotel and that the location was just what you were looking for. Aloha Passport for Kids is a program we are proud of to provide more Hawaii experience to the kids. Thank you for your recommendation. We look forward to welcoming you back again soon for your next Maui vacation.
5 out of 5
Recommended
for Everyone
by A traveler

I'd go again

Posted Oct 2, 2016
Kaanapali caals itself the most Hawaiian hotel on Maui. It lives up to it's claim. Maybe not the Garden of Eden but the staff was wonderful and accommodating. From the first morning to the last Aloha they made you feel welcome, wanted and appreciated. Well worth the money!
Comment from Hotel Management
Oct 11, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha. Thank you for the positive review. So glad you were able to enjoy your stay. We are thrilled that you to experience the Hawaiian culture! We hope that we will have the opportunity to welcome you back. Mahalo.
5 out of 5
Recommended
for Families
by A traveler from Huntington Beach, CA

Nice, clean room with a with a patio. Perfect.

Posted Aug 24, 2016
Cons: The pool could be a little cleaner.
Location: The location was perfect as well. Right in-between Whalers Village for shopping and Black Rock for snorkeling.
Pleasantly surprised by a fridge in the room and the room had a nice patio that opened up to a large grass area. Perfect for the kids (obviously, first floors only). The staff was great. The pool was a little dirty with sand but I'm assuming there isn't a ton they can do about since since guests are going from the ocean to the pool all the time. The location was perfect as well. Right in-between Whalers Village for shopping and Black Rock for snorkeling. We'd happily book this hotel next time around.
Comment from Hotel Management
Sep 22, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for the 5-star rating and such a positive review. So glad that you enjoyed your visit and the aloha of the hotel. We look forward to your return and adding another kukui nut to your lei!
4 out of 5
Recommended
for Everyone
by A traveler from Sf

Nice hotel at Kaanapali beach.

Posted Aug 9, 2016
Very nice grounds never felt crowded. Right in front of Kaanapali beach.
Comment from Hotel Management
Oct 11, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for your review. We appreciate your feedback! Glad you enjoyed your stay! Aloha
3 out of 5
by A traveler

Location excellent/Conditions fair

Posted Jul 29, 2016
Pros: The location, the staff was friendly, accommodating and most of the amenities were good.
Cons: Temperature of room, communication on the Sunday Brunch & those with reservations should have a separate entrance & the bed sheets could be upgraded.
Location: All were excellent.
The location is excellent for beach access and activities. Most of the staff were wonderful and pleasing. They took good care of us. We had two major issues. One our room was warm and had to demand a fan be brought in since there was no one to take care of the issue. We had reservations for the Sunday Brunch at 10:00 a.m. We had to wait in line even with those who did not have reservations and/or having the regular breakfast. We were sat in the breakfast area and not told where the Brunch buffet was and that we should be seating in there. The bed sheets were not the usual standards we are used to. I cannot say that we will return to this hotel.
Comment from Hotel Management
Oct 21, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha, Mahalo for sharing your feedback and experience. We apologize for the frustration and disappointment you experienced. Guest feedback is something that we value and take very seriously as this is the only way we can continue to improve and better serve the needs of our guests. We hope that you will give us another opportunity in the future.
4 out of 5
Recommended
for Everyone
by A traveler from Los Angeles

Very family friendly beach hotel

Posted Jul 26, 2016
Pros: Location on the beach. Very friendly staff.
Cons: Hotel needs a little updating. Small bathrooms made it difficult for wife and I to get ready in the morning. Prices at hotel restaurant.
Location: Whaler's Village is a short walk with plenty of shopping and a couple of restaurants on the beach. Short drive to Lahaina.
My wife and I stayed here for our anniversary. It is a very family friendly hotel right on the beach. Lots of families with kids. We had an ocean front room in the Kauai building. Short walk to Whaler's Village. Overall we had a nice time and would recommend this hotel.
Comment from Hotel Management
Oct 11, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Happy Anniversary! We are happy to be your choice for your anniversary celebration. Glad you had a great time with us. Hope you see you again in your next vacation! Donʻt forget to bring your kukui lei!
3 out of 5
by A traveler from Macomb MI

Ok to sleep there

Posted Jul 3, 2016
Place was on a wonderful beach but is very outdated and old Daughter slipped on first step in pool; contacted front desk @ checkout and their reply was "Sorry we will take a lot at the step ." Never asked how she was. Man after us slid on same step too.
5 out of 5
Recommended
for Everyone
by A traveler from Sacramento, CA

Don't pay more on this beach1

Posted Jul 2, 2016
Pros: Great sunrise at Haleakala and bike ride down the crater tour. Pick one with a follow van!
Cons: Had a maintenance issue with a running toilet but they fixed it quickly.
Location: Took a helicopter tour, sunset cruise, Segway tour of Lahaina, did a beachside cabana massage at nearby fancy resort. Lots of golf nearby.
This hotel was great and on the same beach as much higher placed hotels. Would stay here again for sure! Nice restaurant and tikki bar. Didn't use the pool since the ocean was right there. Great parking with easy in and out - no need for valet. Luau was fun too! It rained during the luau but there was no need to take cover - typical short lived warmish rain.