Ratings based on 2,423 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler from Charlotte, NC

good location access to beach and nearby hotels

Posted Jan 14, 2017
Pros: Good location. Parking convenient but they charged $13 a day.
Cons: There was a bit of sound leaking between rooms. the bed is not great quality but sufficient. Would be nice if parking were not an add on charge
Location: You can walk to the beach and the strip of nearby hotels and restaurants
The facility and room are what I would rank C+ to B-. Not luxurious but comfortable and clean, Very good views from balcony. The bed was king but squishy. The shower was basic as was the toilet. The tv was a small flat screen
Comment from Hotel Management
Jan 17, 2017 by Manager at Kaanapali Beach Hotel , Hotel Management
Thank you for taking a moment to share your experience. Guest feedback is extremely important to the KBH team and we will be sure to share your comments and concerns. We look forward to welcoming you back again soon for your next Maui vacation. Aloha.
5 out of 5
Recommended
for Everyone
by A traveler

Great Hotel

Posted Nov 29, 2016
Pros: Everything
Cons: Not much
Location: Great location. Walk to Whalers village, where there is shopping and food.
Great time, great hotel. This hotel is more traditional, not super fancy, but has a great bar, great grill next to bar and great staff. They were very helpful and personable.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha and mahalo for staying with us, we appreciate your lovely feedback! We look forward to having you stay with us again in the future!
5 out of 5
Recommended
for Everyone
by A traveler from US

Loved, loved, loved this hotel and staff.

Posted Nov 25, 2016 on Expedia
Pros: People.
Ocean view was absolutely the best and being close to black rock beach was a treat.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking the time to write this review. We are delighted to hear how much you enjoyed your time with us. We will be sure to share your kind words with the entire team. We invite you back to stay with us in the future.
4 out of 5
Recommended
for Everyone
by A traveler from San Diego, CA

Great location with authentic old Hawaiian feel

Posted Nov 24, 2016 on Expedia
Beautiful location next to beach and near Black Rock for snorkeling. Comfortable but not fancy. More affordable than adjacent hotels for an ocean view room. Very friendly staff. Internet was very slow with no high speed option.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Tamara, mahalo for taking time writing this review and for your lovely photo of the beach. Guest feedback is extremely important to the KBH team and we will be sure to share your comments and concerns. We look forward to welcoming you back again soon for your next Maui vacation. Aloha.
4 out of 5
Recommended
for Everyone
by A traveler from US

Great hotel and grounds, needs another restaurant

Posted Nov 23, 2016 on Expedia
I absolutely love this place and would stay here again but the only restaurant they have is under a tent, and you can't get in without a reservation or you're "Coupon" that you got it check in. Great place to stay, but plan on going somewhere else for dinner.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for sharing your feedback from your recent visit to our hotel. Guest feedback is extremely important to the KBH team and we will be sure to share your comments and concerns with the management team. We are constantly looking to improve our guest's experience and appreciate your feedback. We do hope for an opportunity to welcome you back again. Aloha
5 out of 5
Recommended
for Everyone
by A traveler from seattle

Posted Nov 23, 2016 on Expedia
Wish they had a microwave in the room The view was awesome.keep your screen door closed as birds can and will come in the room.they fly right back out.harmless.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Aloha and mahalo for staying with us, we appreciate your feedback! We always enjoy hearing from our guests. We look forward to having you stay with us again in the future!
5 out of 5
Recommended
for Everyone
by A traveler from US

A place to stay again & again

Posted Nov 23, 2016 on Expedia
Absolutely wonderful! Right on the beach. Beautiful well-maintained spacious common lawn/pool area. Only thing missing is a hottub. Already have reservations for same time next year!
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo Patrick for all your kind words! The KBH ohana cannot wait to seeing you again next year.
4 out of 5
Recommended
for Everyone
by A traveler from Hereford

two nights chosen at random from expedia

Posted Nov 23, 2016 on Expedia
Pros: location near to beach
Cons: a bar that was open !
Location: easy access to Lahiana
Arrived late. At least valet parking only $2 more than self. helpful staff at desk but everywhere shut. No bar at 10.00pm ! ridiculous. we had to walk down the road to ABC stores, at Whalers market, and buy carry out drinks to bring back to our room. Room ok but TV cabinet doors wouldn't fold back or stay open so couldn't see it. room smelt damp and musty but was OK once we started to use it.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Mahalo for taking the time to write this review. Glad to know our staffs were helpful. We do have an onsite deli corner selling snacks and beverages. We invite you back to stay with us in the future. Aloha.
5 out of 5
Recommended
for Everyone
by A traveler from US

Nice Hotel

Posted Nov 22, 2016 on Expedia
The hotel has pretty much everything you need , including pizza! We had a wonderful stay. The beach is right outside and is beautiful.
Comment from Hotel Management
Dec 27, 2016 by Manager at Kaanapali Beach Hotel , Hotel Management
Thank you for your positive review, Chris. So glad you were enjoying your stay and our pizza! We hope that we will have the chance to welcome you back. Warmest aloha from KBH.
5 out of 5
by A traveler

The most Hawaiian Hotel

Posted Nov 21, 2016 on Hotels
This truly is the most Hawaiian of hotels. Not like the other soul-less places nearby. It is an older property though. The rates for beach gear, boards, cabanas etc are half what the others charge. Super friendly and knowledgeable staff.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Aloha. We are proud to be Hawaii's most Hawaiian Hotel, and so thrilled to hear your endorsement. We are glad to know how much you enjoyed our beach, and ocean activity center - Hale Huaka'i. Looking forward to seeing you back soon! Aloha.