Okay resort but there are nicer places for less
Posted Aug 26, 2015 on Expedia
We stayed 8 nights in the middle of July for our annual trip to Maui. The grounds of the resort are typical for a Maui resort and well laid out. There was a pool closed for the entire stay and never worked on which was odd. We were given a first floor room looking to the area between the two buildings. Nothing fancy, but it worked. The toilet broke twice in the first 2 days we were there and room service never seemed to actually fully clean our room. One day we would get clean hand towels, but no bath towels. Next day there would be bath towels and wash cloths but no hand towels. They wouldn't take out the trash either unless housekeeping was called after the fact. For a "high end" kitchen, was anything but. There was one pot, one pan, a knife and basic cooking utensils. Making dinner would've been impossible. When checking out, the woman behind the desk asked how our stay was. I paused for a second or two, then said it was alright, not great. She said good with a smile and had us sign the bill. We have stayed at nicer places that have way better service and attention to detail.