Not as Attentive as our past 5 stays
Posted Nov 7, 2015 on Expedia
The location is perfect, but there are a lot of other nicer properties nearby. Our internet NEVER worked the whole 9 days we were there - but yet we were still charged for it. Rooms at the back end of the property are noisy in the bedrooms due to them being on the traffic side. Oh, and one of the pools was closed and under construction [this would have been fine if we were made aware of it upon booking]. On our 4th day, we came back to our room after a LONG day of Haleakala, upcountry etc., getting up at 3 am to find that we could not access our room. Neither of our room keys worked. After 2-3 hours of waiting, complaining, we were offered a free drink coupon. We don't drink. Then after another hour of waiting and getting the runaround, we were finally upgraded to another room. Overall feeling is that the staff does not care about you. And keep in mind this was our FIFTH visit to this property with no issues the first four times we've visited.