Ratings based on 838 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler from Safety Harbor , FL

Wonderful location! close to beach, shopping!

Posted Jan 20, 2016
We were very pleased with our stay overall. Beautiful view and facility. Staff was very helpful in guiding us to places to see and eat. A little disturbing to receive a 5:00 a.m. call asking us to check to see if we had water turned on somewhere as someone below us had flooding. Not much in the way of any apology for the wake up call!
Comment from Hotel Management
Jan 26, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha Bill, I'm so glad we were able to assist you with your stay and you enjoyed it for the most part. I would like to apologize for your wake up call. Please contact us with more information as we would like to follow up on the call.
4 out of 5
Recommended
for Couples
by A traveler

Great Hotel BUT watch out for that cleaning fee

Posted Nov 5, 2015 on Hotels
We love this hotel especially for halloween. Its close, clean, with great staff. However; the additional cleaning fee is outragous and a big deteriant for not staying here again eventhough we love the hotel. The cleaning fee is almost as much and renting the room for the night, felt like we had to pay for three nights when we only stayed two.
1 out of 5
by A traveler from california

Very Disappointing

Posted Nov 2, 2015 on Expedia
Pros: It was quiet.
Cons: Most everything.
We would not go back. The bed was very uncomfortable. No box spring. Just a thin mattress on a board. The bedroom had a disgusting smell. There were extra charges that we were not aware of. Staff was not helpful.
Comment from Hotel Management
Feb 3, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha Gigi, We're very sorry you did not enjoy your stay.
2 out of 5
by A traveler from Oregon

Unpleasant place to stay

Posted Oct 29, 2015 on Expedia
Pros: The swimming pool was warm and the court yard around it was lovely.
Cons: The staff attending to the needs of the guests promptly and showing concern for their needs.
Location: Down town Lahaina with shopping and lots of places to eat.
Air conditioner in living area was very loud. Air conditioner in spare bedroom smelled very moldy. We asked the staff to fix these issues and received a very negative response. The noisy one would need replacing and they said it had to be approved by the owner as it had an independent owner. The other one we only asked that they would clean it, but they could not promise when this would be done. We paid for an air conditioned unit, so only one air conditioner worked. Do they not know that breathing mold is a HEALTH HAZARD!!!. The grounds around the unit were messy looking. The unit was small and only had a small table, not too bad so far, but it's a high rise table. We are all in our 60s and it's hard for us to climb up on these tall chairs. We also ended up with a $175.00 cleaning fee at the end that was unexpected. I should have objected as they never did clean that air conditioner. We were there 3 days. I felt very cheated. I was embarrassed that we took our friends there.
Comment from Hotel Management
Feb 3, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha Joyce, We're very sorry we were not able to meet your needs during your stay. Please consider one of our other Hawaii Vacation Condos by Outrigger for your next stay on Maui.
5 out of 5
Recommended
for Everyone
by A traveler

Location is great close to restaurants and beach

Posted Oct 24, 2015 on Expedia
The condo was very clean with full amenities! Would come back
Comment from Hotel Management
Feb 3, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha, we are so pleased you enjoyed your stay with us.
5 out of 5
Recommended
for Getaway With Friends
by Kendra from Nanakuli

Posted Oct 20, 2015 on Hotels
The room had everything you need and the hotel location is practically right in the middle of everything in Lahaina. Perfect location to walk everywhere.
4 out of 5
Recommended
for Families
by Kristina from Kailua Kona

Great location

Posted Oct 12, 2015 on Hotels
We chose Aina Nalu for its location. We were diving for a few days and the location was centrally located to where we needed to be. The mattresses probably need to be changed as they were very soft and lumpy and the couch in the living area was stained. Otherwise the room had plenty of supplies and linens for the trip. It was great to be able to cook and make coffee since we had to leave so early in the morning and nothing was open then. The property is well maintained otherwise and a great place for families traveling together.
5 out of 5
Recommended
for Couples
by JOAN ALONS from Girona

Posted Oct 8, 2015 on Hotels
Simplemente fantástico.
4 out of 5
Recommended
for Everyone
by A traveler

HUGE rooms; great location.

Posted Sep 24, 2015 on Expedia
Pros: Large, spacious rooms; kitchen & laundry in room; great for longer stays w/ family.
Cons: Be able to print documents for guests.
Location: 1 block from Front Street, downtown Lahaina.
The venue appears to be a huge apartment complex converted to a hotel, so the rooms are huge w/ 2 bedrooms, 2 baths, kitchen (fully supplied w/ dinnerware, appliances, glassware, microwave, coffee maker, cooking utensils), in room washer/dryer, large living area w/ another pullout couch. Comfortably holds 6 persons. Clean & comfortable, within walking distance of everything in Lahaina. The price was only $168 on expedia. The only issue we had was: 1) they couldn't "print" a simple document from my laptop; and 2) they charge a $125 "cleaning fee" for cleaning the room at the end of the stay. Note: they do NOT clean the rooms daily; you have to wash your towels and sheets in your room during your stay if you want them cleaned.
Comment from Hotel Management
Feb 3, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha, I'm glad you enjoyed your stay with us. We apologize you were not aware of some of our policies ahead of time. We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A traveler from Calimrsa, CA

Love Aina Nalu

Posted Sep 16, 2015 on Expedia
Pros: Beautiful location and convenience on every stay!
Cons: Only thing would be lower pricing for senior repeat customers.
Location: Front St shopping, Elvis show, eat @ Aloha Mixed Plate, Sale & Peppe, Bubba Gumps, Luau, harbor & Pacific Whale Found., Banyan tree, beauty of Lahaina
13th stay at this complex; convenient and accommodating our needs as we get older, seniors with handicaps now....pleasant stays and location great for us ; wish we could have bought unit on earlier visits, always dreaming & wishing!!!!!!!!
Comment from Hotel Management
Feb 6, 2016 by Aina Nalu Lahaina by Outrigger, Hotel Management
Aloha Sisters Trips, we are so glad you enjoyed your stay. Please contact us directly for special rates. We look forward to welcoming you back again.