Kaanapali Beach Hotel Stay - Could be Better
Posted Apr 11, 2017
We reserved this hotel as a three star hotel. The facility is really old, with no upgrades. During the whole week, only one of the two elevators was working. The other one was out of commission for good! The air-conditioner could not keep up with 90 plus degrees days. Lots of sweating while AC was on maximum. The room was clean and the beds comfortable. Our room had a direct view of the ocean. Personally, I would describe this hotel as a two and half star facility because of the lack of any upgrades.
Comment from Hotel Management
Apr 18, 2017 by ec, Hotel Management
Thank you for sharing. We are sorry for the inconvenience with the elevators. We will double check to ensure we have adequate signs posted to inform our guest that our elevators are currently being replaced. Thus far, 2 out of the 4 are brand new and one is now out of service for replacement. We will also double check on the air conditioning. Since it is censored by motion, we will check to ensure the sliding doors, while closed, triggers the air conditioner.