Still nice, but a step down from previous stays
Posted Aug 28, 2016
This is the fourth time we have stayed here since 2009 (2013 was the last time) and although it was very nice, it was far below previous experiences. Our room with a king bed and pull out sofa was perfect for two adults and a child, but the common facilities did not live up to our expectations. Several parts were under renovation, including Sonz, which used to be the breakfast restaurant. The new breakfast area was much more crowded and breakfast was not as good (no omelette station.) The whole place felt much more crowded, almost no seats at the pool if you come in the afternoon, very very few seats with any shade at all. Practically anywhere I tried to sit was next to a construction site, including the main open area next to lobbby, side area overlooking garden. Not sure if it has anything to do with the new timeshare, which was not there the last time we visited, but it seemed like there were about 30% more people than was appropriate for the facilities.
Comment from Hotel Management
Aug 31, 2016 by Benjamin P. , Hotel Management
Aloha Grace, thank you for your review. As a frequent guest, your feedback is extremely valuable to us. We're sorry to hear we did not meet all of your expectations during your stay. We are currently undergoing renovations in an effort to be the prestigious property you remember. We hope to welcome you back once our remodel is complete to enjoy our newly upgraded facilities. Mahalo.