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4.6 out of 5

"Only there one might, so it was ok. The property needs a deep clean. Carpet is dirty. Really dirty. Room had an odd odor to it. Oddly enough the doors ... " More

By a verified traveler on Mon 08 May 2023

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Hotel Description

Hotel near Castles N' Coasters in Phoenix

North Mountain stay

With a stay at this North Mountain hotel, you'll be within half a mile (1 km) of Castles N' Coasters and 6 miles (10 km) of Arizona State University-West Campus. Cave Creek Golf Course and Sahuaro Ranch Park are also within 6 miles (10 km).

Free shuttle, parking

A restaurant and a 24-hour gym are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Apr 28 - Apr 29

Room, 2 Queen Beds, Patio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Phoenix North ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Phoenix North

Everyone (4) Couples (2) Family (7)
5 out of 5

Posted by on Sep 25, 2023

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3 out of 5
Only there one might, so it was ok. The property needs a deep clean. Carpet is dirty. Really dirty. Room had an odd odor to it. Oddly enough the doors were VERY heavy. Great for noisy, but not so great for opening and closing. Took two hands to even budge the bathroom pocket door. Hotel is located in a declining area. Park at your own risk signs everywhere. On the upside the staff was friendly and helpful. However, due to the declining area I would not choose to stay there again.

Posted by on May 8, 2023

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5 out of 5
Nice pool area and staff very pleasant.

Posted by on Apr 10, 2023

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5 out of 5
The stuff we’re very nice

Posted by on Oct 25, 2022

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5 out of 5
My sister loved it

Posted by on Jun 27, 2022

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5 out of 5

Posted by on May 29, 2022

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5 out of 5
Front desk girl was very nice

Posted by on May 18, 2022

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2 out of 5
The lobby was nice. The room was run down. It is old and the walls and ceiling are out dated. Paint was mossomg from rje walls. The restrooms trim needs ro be redone.

Posted by on Apr 27, 2022

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5 out of 5
My family of 4 had a great visit. The pool was clean and big enough to enjoy ourselves without disturbing others. My only negative would be the bathroom door. It was very difficult to open and close. I even got stuck once. My husband came to my rescue

Posted by on Apr 21, 2022

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5 out of 5
Friendly staff

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 28, 2021 by Suzanne

Dear Guest, Thank you for your feedback! Hope to see you on your next visit!

About the DoubleTree by Hilton Phoenix North

Location 10220 N Metro Pkwy E, Phoenix, AZ 85051

Renovations + Closures

The following facilities or services will be unavailable from March 13 2024 to July 31 2024 (dates subject to change):

  • Swimming pool

The property will be renovating from January 18 2024 to July 31 2024 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Along with a restaurant, there's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 14004 square feet (1301 square meters) and includes conference space. A free area shuttle within 5 miles is available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Phoenix North. The hotel can provide concierge services and wedding services. Self parking is free. The property offers extended parking privileges. This Phoenix hotel is smoke free.

  • 1 building
  • 284 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 14004 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1982
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Phoenix North offers 284 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. Televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

DoubleTree by Hilton Phoenix North has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 6
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metro Plaza
  • Metro Plaza
  • Metro Plaza Hotel
  • Metro Plaza Hotel Phoenix
  • Metro Plaza Phoenix
  • Brixton Phoenix North
  • Radisson Phoenix North
  • DoubleTree Hilton Phoenix North Hotel
  • DoubleTree Hilton Phoenix North
  • Doubletree By Hilton Phoenix
  • DoubleTree by Hilton Phoenix North Hotel
  • DoubleTree by Hilton Phoenix North Phoenix
  • DoubleTree by Hilton Phoenix North Hotel Phoenix

You should know

  • Up to 6 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.