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Red Roof Inn Martinsburg

2-star property
209 Viking Way, Martinsburg, WV 1-855-201-7819
2.4 out of 5
See all 16 travelocity Reviews

"I booked two rooms for two nights. One room was OK, the other not so much (Had nasty smell in it, which was addressed immediately and rectified). Th ... " More

By a verified traveler on Tue 26 Jul 2016

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Hotel Description

Martinsburg guestrooms with free WiFi

In Martinsburg

You'll find Martinsburg Mall and Wonderment Puppet Theater within 2 miles (3 km) of this hotel. Apollo Civic Theatre and Martinsburg-Berkeley County Convention and Visitors Bureau are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. A computer station is provided and the front desk is staffed around-the-clock.

Deluxe Room, 1 Queen Bed, Accessible (Smoke Free)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$68* Per night/room Apr 21 - Apr 22

Deluxe Room, 2 Double Beds (Smoke Free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed with Sofa bed (Smoke Free)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed (Smoke Free)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Red Roof Inn Martinsburg ratings based on 16 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Red Roof Inn Martinsburg

Everyone (13) Couples (1)
5 out of 5
It was good

Posted by on Aug 15, 2021

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1 out of 5
Front desk clerk was cordial & helpful. Facility in not really a "motel". It is a refuge for homeless, displaced individuals & families.

Posted by on Aug 21, 2020

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2 out of 5
The hotel was generally dirty and unclean. Stains on the carpet, cracked tiles, mold and stains in the microwave and refrigerator, etc. The front desk was totally unoccupied for at least ten minutes (all I was willing to wait) the morning of checkout and as a result, there was no customer service.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

3 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by Manager

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2 out of 5

Posted by on Feb 25, 2019

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Comment from Hotel Management

Apr 2, 2019 by Manager

It was our priviledge to earn your business and we hope to host you again on your next trip.

1 out of 5
Dirty, stained sheets, door in room hardly lines up to lock (beaten up). Mattress poor quality.

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

1 out of 5

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 10, 2018 by Manager

It was our priviledge to earn your business and we hope to host you again on your next trip.

1 out of 5
The desk staff was watching videos on a laptop until I dropped something purposely on the counter so he would notice me. Parked by the rear entry next to the pile of trash bags and carpet of cigarette butts. The room was worse, dirty, stained, smelly, the door appeared to have been kicked in at some point, latches broken and loose and door and frame separated enough to afford a view from the hall into the room. We left after the first night of a three day stay.

Posted by , from Hagerstown on May 30, 2018

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Comment from Hotel Management

Jun 1, 2018 by Manager

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

1 out of 5

Stay at your own risk!!

Pros: nothing
Cons: see above
Location: n/a
This was by far the worst hotel experience I have ever had. We arrived at 3am after a 10 hour drive from Atlanta. The night time front desk person was unkempt and rough, but we were so exhausted, we had to stay. Check-in was confusing, but we were assigned a room. We went to the room only for more disappointment. The room was very outdated, appeared to be poorly kept, and the fire sprinkler appeared to be broken as it was hanging from the ceiling. The bathroom was okay at best; however, the shower appeared as if it hadn't been cleaned quite some time. Alas, we make it into the beds for more disappointment. The mattress was well worn, and we could feel lumps from where others had slept. more concerning - we could hear every sound outside the room including someone snoring! We finally fell asleep only to wake up within a couple hours because of discomfort. I went downstairs to see about getting another room, hoping that another room might be a little updated and cleaner. I waited about 3 minutes at the front desk for an attendant that was no where to be found. I then rang the bell for service then seeing the gentleman come from the bathroom a few moments later with iPad in had. He certainly didn't have enough time to wash his hands. He proceeded to tell me that there was no more space in the hotel, and I would have to go somewhere else. As I walked away, he went into the dining nook to tend to the continental breakfast area, wiping the counters with his bare hands. NEVER AGAIN!

Posted by on Dec 14, 2017

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Comment from Hotel Management

Dec 16, 2017 by Manager

Thank you for the comments regarding your experience. We are so sorry you were dissapointed with your stay. We do hope that you'll return to see how we are continuously making adjustment to improve and impress our guests by listening to constructive feeback and opinions.

3 out of 5

Just ok

Pros: Cleanliness of the hotel.
Cons: Décor.
Location: Outlet shopping in Maryland.
I booked two rooms for two nights. One room was OK, the other not so much (Had nasty smell in it, which was addressed immediately and rectified). The hotel is older and in much need of updating. The room itself was clean. The staff was accommodating and pleasant once we managed to get through the confusion upon check in. All in all the stay wasn't bad but if you are used to a Marriott or Hampton Inn, you will be disappointed. For the price it was as expected.

Posted by on Jul 26, 2016

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About the Red Roof Inn Martinsburg

Location 209 Viking Way, Martinsburg, WV 25401

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Red Roof Inn Martinsburg also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Martinsburg hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Martinsburg Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Red Roof Inn Martinsburg offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Hotel Martinsburg
  • Days Inn Wyndham Martinsburg Hotel
  • Days Inn Martinsburg Hotel
  • Martinsburg Days Inn
  • Days Inn Wyndham Martinsburg
  • Red Roof Inn Martinsburg Hotel
  • Days Inn by Wyndham Martinsburg
  • Red Roof Inn Martinsburg Martinsburg
  • Red Roof Inn Martinsburg Hotel Martinsburg

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.