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4.6 out of 5

"very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast . " More

By a verified traveler on Sun 08 Mar 2020

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Hotel Description

Luxury hotel near Newport World Resorts

Heart of Makati

Your stay at this Makati Central Business District hotel places you within 3 miles (5 km) of Fort Bonifacio and Venice Grand Canal Mall. Ayala Center and Greenbelt Shopping Mall are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 3 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free valet parking.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136* Per night/room Apr 12 - Apr 13

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Makati Shangri-La, Manila ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Makati Shangri-La, Manila

Everyone (4) Couples (2) Family (2)
4 out of 5

Posted by on Nov 20, 2023

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Comment from Hotel Management

Jan 5, 2024 by Udo Wittich

Dear Wayne,We are delighted to learn that our colleagues left a positive impact on you. Our commitment to delivering exceptional guest service is reinforced by your positive experience, and we appreciate your choice to stay with us. Thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back soon.Warm regards,Udo WittichHotel Manager

5 out of 5
very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast .

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 10, 2020 by Makati Shangri-La, Manila

Thank you for writing us a review. We're glad to know that you had a delightful stay with us and we look forward to serving you better on your next visit. Rest assured that we will share you feedback with our culinary team as we continuously strive to improve on our offerings. Until then, we hope to see you again soon. Best, Makati Shangri-La, Manila

5 out of 5

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 6, 2019 by Makati Shangri-La, Manila

Thank you for taking the time to rate us. We hope that you had a great stay and we hope to have you with us again in the future. Best, Makati Shangri-La, Manila

4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 23, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for your rating. We hope to see you here again soon at Makati Shangri-La, Manila.

4 out of 5
live music all day. incredible professional staff. great choice of restaurants. nice clientele.

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 16, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for giving a great rating and review of your stay at Makati Shangri-La, Manila. I am glad that you had a wonderful time, enjoying the food and live music throughout the day. It is always our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.

5 out of 5
Quality service, room, amenities, dining and outstanding staff.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Greg Findlay/General Manager

Dear valued guest, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

5 out of 5

Excellent service

I very much enjoyed my stay here, will definitely be back, the only 2 negative comments, 1. 50,000 peso’s(1000.00 US dollars) deposit on the room was a surprise. 2. One of the female staff members at the breakfast lounge hit on my girlfriend.

Posted by , from Sterling Heights, Mi on Dec 17, 2017

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Comment from Hotel Management

Dec 20, 2017 by Alain Borgers, Area Manager / General Manager

Dear Keith, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed your stay with us. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

Property Features

Makati Shangri-La, Manila offers its guests a children's pool, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center, 12 meeting rooms, and limo/town car service. Event space at this hotel measures 15780 square feet (1466 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and a garden are also featured at the luxury Makati Shangri-La, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Makati hotel.

  • 696 guestrooms or units
  • 26 levels
  • 3 dining venues
  • Meeting rooms
  • 15780 sq ft of conference space
  • 1466 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Gil Puyat Station (2.3 km / 1.4 mi)
  • Metro station: Ayala Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Makati Shangri-La, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. A pillow menu is available. 55-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Makati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Sage Grill - This restaurant serves lunch and dinner. Open select days.

Circles Event Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Lobby Lounge - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Makati Shangri-La, Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Makati Shangri-La, Manila

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Guest will receive an email before arrival 48 hours
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Guests will receive an email with special check-in instructions
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 1800 per person
  • Airport shuttle fee: PHP 3900 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Manila Makati
  • Makati Manila Hotel
  • Makati Shangri-la Hotel Manila
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  • Makati Shangri-La Manila Metro Manila
  • Shangri La Makati
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You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.