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The Chatwal, a Luxury Collection Hotel, New York City

5-star property
130 W. 44th Street, New York, NY 1-855-201-7819
4.9 out of 5
Exceptional!
See all 7 travelocity Reviews

"The staff was AMAZING and made us feel special. Loved the location " More

By a verified traveler on Mon 16 Jan 2023

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Hotel Description

Family-friendly 5-star hotel near Times Square

City center retreat

A stay at this Manhattan hotel places you steps from Times Square and a 5-minute walk from Bryant Park. Broadway and 5th Avenue are also within half a mile (1 km).

Award-winning

This hotel features a restaurant, an indoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the 24-hour gym and perks like free WiFi.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$725* Per night/room Apr 21 - Apr 22

Junior King Suite with Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom (Director Penthouse)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Terrace (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Accessible (Street View, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Chatwal, In The Unbound Collection By Hyatt ratings based on 7 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Chatwal, In The Unbound Collection By Hyatt

Everyone (2) Couples (1) Family (1)
5 out of 5

Posted by on Jan 16, 2023

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Comment from Hotel Management

Dec 5, 2023 by Adam

Thank you for your feedback and we look forward to welcoming you back on your next visit!

5 out of 5
The staff was AMAZING and made us feel special. Loved the location

Posted by on Jan 16, 2023

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Comment from Hotel Management

Jan 16, 2023 by Adam

Thank you for your feedback!

5 out of 5
I usually stay at Bed & Breakfast type places so this was a unique experience. I was not used to have Butler service or doormen. All in all it was nice to see how the other half spend their time in hotels. It was a bit pricier that I was used to.

Posted by on Aug 13, 2019

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5 out of 5

A gem near Time's Square.

Pros: The calming ambiance and quietness of the rooms. Also, the courteous staff.
Cons: The bathrobes are too heavy and uncomfortable.
Location: Walking distance of all Broadway plays…hundreds of restaurants of all prices and tastes.
This hotel did not disappoint…very upscale but very friendly service staff. Our room was quiet and was serviced twice each day. The room amenities were too numerous to mention. I would definitely recommend this hotel for both business and pleasure trips. Unfortunately our three days were so booked that we did not have time to experience the bar or restaurants, but we plan on returning at another time.

Posted by , from Dallas, Tx on Jan 22, 2017

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5 out of 5

Oustanding Boutique Hotel

Pros: Close restaurants, Free Internet, Quiet, friendly staff
The Chatwal exceeded my expectations in all respects. The hotel itself lives up to its rating as a 5 star. Every member of the hotel staff is exceptionally friendly and helpful. The room was very clean, comfortable, and beautifully decorated with state of the art amenities. The location is outstanding for those interested in attending Broadway shows with Times Square just a few blocks away. No complaints at all.

Posted by , from Wisconsin, USA on Oct 15, 2012

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5 out of 5

Despite total power failure, the Chatwal delivers!

Pros: Close restaurants, Free Internet, Quiet, excellent location, friendly staff
The Chatwal is a beautiful hotel located in Times Square, but slightly off the beaten path so even though you are a few minutes walk from all of the hustle and bustle of the theatre district, you are far enough away to escape. The staff was superb. From the doorman, bellmen, reception, butler (yes, you have a butler!) bartenders, you name it, all of them catered to our every need. The rooms were fabulous and so comfortable. We were in a king suite that had every conceivable luxury you could think of. We especially loved the integrated mirror tv in the bathroom. The beds were supremely comfortable and the room was so dark and quiet that we ended up sleeping until well past 9 every morning! Our only one complaint about the room would be that since the tub/shower is a walk-in, the door did not fully seal and every time we took a shower water would literally flood out of the back onto the floor. We just placed a bunch of towels down and tried not to walk around in socks! The second story bar closed by midnight on the weekdays so get there early if you want to try it out. We went up 2 times and were turned away each night. We did however have the absolute BEST manhattan I've ever had at the lobby bar. We had the unfortunate luck of being there during one of the hottest days of the year (over 100 degrees) when the hotel lost power. We had been walking all day and were trying to get ready for dinner at Daniel so it was a huge bummer since the shower was cold but the room was steamy, we did have emergency lighting (at the time) but no electricity so I had to just take a cold shower, pull my hair back, throw on my dress and try to get out of the room ASAP. It was also raining like crazy! The staff was keeping their composure under ALOT of pressure. Kudos to the doorman who tried his darnedest to grab us a cab. Unfortunately we ended up having to settle for an $80 rickshaw ride. TIP: If you decide to take a rickshaw, make SURE you negotiate and agree on a price before getting in. We thought we had calculated the cost of the ride based on his posted rates, only to find out that in SUPER small print were the terms "rate is per person". Dinner at Daniel was fabulous but when we returned to the hotel, ALL of the power was out, including the emergency lighting. We hurried up and got changed and hit the bar right next to the hotel that seemed to have escaped the power outage somehow. After spending about 3 hours there, the power finally came back and we were back in business! The rest of our stay was perfect, and the hotel even offered us a free night for the next time we come back, and we will definitely be back!

Posted by , from St Augustine, FL, USA on Jul 31, 2012

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4 out of 5

Good -- just not great as hoped

Pros: Close restaurants, Free Internet, Quiet, great service, welcoming and friendly, excellent location for tourists and business peope
Cons: poor room technology, poorly designed showers, super-expensive mini bar, drafty and bizarre air/heat, quiet but ... thin walls
The Chatwal boasts really excellent, exemplary service from a well-trained, dedicated and enthusiastic staff. The rooms are ultra high-tech, but in this case, that means four calls to the engineer in three days, Japanese-style curtains that never worked, and general confusion on how to get things to operate. The climate-control system is very odd -- we were there on a few quite cold days, and when the heater would reach the right temperature, the air conditioning would come on, blowing cold air when it was 22 degrees outside. There was also a draft coming from the window. The location can't be beat, but that means the views aren't particularly special here (unless you dig looking into another building). All of these minor deficiencies would be fine and bearable if the hotel weren't rather significantly overpriced. We were lucky to get a decent rate through Travelocity, but we'd never be able to or WANT to afford rack rate at this particular hotel, given its flaws. Lastly, we could hear every word of the phone conversations from the woman next door ... though otherwise (oddly) the hotel was quiet. The concierge was terrific, helping us find what we needed and book reservations. The front-desk staff was truly impeccable, the doormen attentive, the "butler" prompt and courteous, housekeeping on top of everything. It's a VERY GOOD hotel, not quite excellent. If you can get a good rate and want a hotel close to all Times Square action and just a three-minute walk from the subway, it's recommended. Let's hope the management addresses the minor flaws, particularly with the not-ready-for-prime-time tech in the rooms (not to mention the showers that look terrific but spill water everywhere).

Posted by , from Los Angeles, CA on Feb 17, 2012

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About the The Chatwal, a Luxury Collection Hotel, New York City

Location 130 W. 44th Street, New York, NY 10036

Property Features

The Chatwal, In The Unbound Collection By Hyatt offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1496 square feet (139 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Chatwal, In The Unbound Collection By Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 10 levels
  • 1496 sq ft of conference space
  • 139 sq m of conference space
  • Built in 1905
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1 km / 0.6 mi)
  • Metro station: Times Sq. - 42 St. Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Chatwal, In The Unbound Collection By Hyatt offers 76 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets. A pillow menu is available. 42-inch LCD televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottled water. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

The Lambs Club Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms. Services include massages.

  • Number of treatment rooms 3
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Chatwal, In The Unbound Collection By Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cribs (infant beds) are available for USD 75.0 per night.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, Barclaycard, debit cards, and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Staffed front desk
  • LGBTQ friendly
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 44 per person
  • Airport shuttle fee: USD 235 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 75.0 per night
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chatwal
  • Chatwal Luxury Collection
  • Chatwal Luxury Collection Hotel
  • Chatwal Luxury Collection Hotel New York
  • Chatwal Luxury Collection New York
  • The Chatwal Hotel New York City
  • Chatwal Luxury Collection Hotel New York City
  • Chatwal Luxury Collection New York City
  • The Chatwal In The Collection By Hyatt
  • The Chatwal In The Unbound Collection By Hyatt
  • The Chatwal a Luxury Collection Hotel New York City
  • The Chatwal, In The Unbound Collection By Hyatt Hotel
  • The Chatwal, In The Unbound Collection By Hyatt New York
  • The Chatwal, In The Unbound Collection By Hyatt Hotel New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The Chatwal, In The Unbound Collection By Hyatt is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.