Ratings based on 1,019 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Palos Heights

Girls Weekend

Posted Aug 21, 2017 on Expedia
Pros: Everything
Cons: Don't think so...
Location: Gold Coast - there is a million things to do and fabulous places to eat.
We had the most spectacular time at the Ritz. Myself and my 2 oldest friends (40 years +) splurged for the weekend. The Ritz could not have been more accommodating. We had the most beautiful room that had both the lake and city view. The staff was wonderful - handling our luggage and the car. We enjoyed cocktails on the veranda while watching a lot of the air and water show. Could not have been a more fantastic weekend. We will be back. We felt pampered and special and that was what we wanted! Thank you Ritz-Carlton!!!
5 out of 5
by David

This traveler left a rating score only Posted Aug 7, 2017 on Hotels
5 out of 5
by Srivani

Romantic weekend getaway

Posted Aug 7, 2017 on Hotels
Beautiful, luxurious hotel. Easy access to mall and all things in downtown chicago. A quick walk will take you to lake shore drive. The food in the hotel's restaurant Torali was very good. This hotel went above and beyong our expectations, bang for your buck. Will definitely stay here again!!
3 out of 5
by A traveler

NO 5 star

Posted Aug 4, 2017 on Expedia
Lots of problems with the television system and credit card system. Staff didn't really care.
5 out of 5
by Patricia

Best place to stay!

Posted Jul 31, 2017 on Hotels
Stayed at the Ritz-Carlton 20 years ago when my mother-in-law took me. It was Unforgettable. Now I have the opportunity to take my 18 year old granddaughter to stay there. Needless to say, the service and quality of everything there was superb
5 out of 5
by Susan

Wonderful stay at Ritz Carlton

Posted Jul 31, 2017 on Hotels
This is a top class experience in all regards.
5 out of 5
by A traveler

This traveler left a rating score only Posted Jul 24, 2017 on Hotels
5 out of 5
by Elizabeth

This traveler left a rating score only Posted Jul 20, 2017 on Hotels
3 out of 5
by A traveler

Bad from the beginning

Posted Jul 18, 2017 on Expedia
Not worth the money. Lost baggage in bell room. Elevators take forever.
4 out of 5
Recommended
for Everyone
by A traveler from Alexandria, VA

Great stay, shower didn't work though

Posted Jul 17, 2017 on Expedia
Pros: Great location.
Cons: Showers.
Stayed for one night, but the shower didn't work. Since we were staying for one night and we discovered the problem at night so we didn't call for maintenance. Opted to skip the shower on the way out the next day.