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"Overall good experience. Great customer service and excellent clean service. " More

By a verified traveler on Tue 10 Apr 2018

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Hotel Description

3.5-star aparthotel near Puerta del Sol

Madrid Centro stay

A stay at this Madrid Centro aparthotel places you steps from Plaza de Santa Ana and a 5-minute walk from Puerta del Sol. Gran Via and Prado Museum are also within half a mile (1 km).

Property Amenities

This aparthotel features free WiFi in public areas, luggage storage, and concierge services. A virtual front desk are provided for your convenience.

Kitchens, Smart TVs

The 35 apartments feature well-equipped kitchens with refrigerators and microwaves, as well as washing machines and Smart TVs with digital channels. Other amenities include pillowtop beds, premium bedding, and coffee/tea makers.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$189* Per night/room May 15 - May 16

Apartment, 3 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom, Terrace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Patio

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Sonder Santa Ana ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sonder Santa Ana

Everyone (1)
3 out of 5
Overall good experience. Great customer service and excellent clean service.

Posted by on Apr 10, 2018

Was this review helpful to you?

Property Features

As a guest of Sonder Santa Ana, you'll find multilingual staff, concierge services, and an elevator. WiFi is free in public spaces. This 3.5-star Madrid aparthotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 6 levels
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi

Transport

  • Train station: Madrid Recoletos Station (1.8 km / 1.1 mi)
  • Metro station: Sol Station (0.3 km / 0.2 mi)

Room Amenities

Sonder Santa Ana offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. 42-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Washer
  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.

This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • No front desk
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Virtual front desk
  • Private entrance
  • Property mobile app recommended for guests
  • Guest will receive an email before arrival 72 hours
  • Property mobile app name Sonder
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • LGBTQ friendly
  • Property registry number - AT136
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 11Th Principe Splendom Suites Aparthotel Madrid
  • 11Th Principe Splendom Suites Aparthotel
  • 11Th Principe Splendom Suites Madrid
  • 11Th Principe Splendom Suites
  • Apartamentos Principe 11
  • Sonder Santa Ana Madrid
  • Sonder Santa Ana Aparthotel
  • 11Th Principe by Splendom Suites
  • Sonder Santa Ana Aparthotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.