- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Mandarin Oriental, Macau offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
- Grey water recycling system
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Staff temperature checks are conducted regularly
- Masks are compulsory at the property
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless food service / room service is not available
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation is not required for facilities onsite
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff wears personal protective equipment
- Security system
- Protective clothing is available to guests
- Masks are available to guests
- Mobile key entry is not available
- Debit cards not accepted
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Food service has been amended for enhanced safety
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is not available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Service animals not allowed
- Minimum guest age is 18
- Individually-wrapped food options are not available
- No gap period between guest stays
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately MOP 298 for adults and MOP 149 for children
- Airport shuttle fee: MOP 350 per vehicle (maximum occupancy 6)
- Rollaway bed fee: MOP 690.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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