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"Great value. Very clean room and interior. Hot Breakfast was very good. Grounds could use some picking up. But we didn't stay out there. " More

By a verified traveler on Fri 17 Aug 2018

Hotel Description

3-star hotel near Science Spectrum, connected to the convention center

Convention convenience

Within a 10-minute walk of this Lubbock hotel, you'll find Science Spectrum and OMNI Theater. Lubbock War Memorial and Huneke Park are also within 2 miles (3 km).

Renovated in 2018

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the sauna and free perks like full breakfast and free self parking.

Free WiFi, cable TV

Along with free WiFi, the 201 guestrooms offer room service and cable TV. Coffee/tea makers, hair dryers, and safes are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$50* Per night/room Oct 15 - Oct 16

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Comfort Double Room, 2 Double Beds, Courtyard Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Ava ratings based on 21 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Ava

Everyone (13) Family (6)
1 out of 5
The staff gave us the excuse that all housekeeping had quit on them

Posted by on Oct 7, 2019

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5 out of 5
That is had live plants in the motel. What i didnt like that they didn't have vending machines in the motel.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 16, 2019 by Front Desk

thank you for choosing Hotel Ava! If we can assist you with any of your reservations and needs, please give us a call and we will be happy to assist you! Front Desk

5 out of 5

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Front Desk

Thank you for your review and for choosing our hotel.

1 out of 5
We booked a suite with extra room since we have 4 people, mom and dad wants privacy away from teenagers. We arrived at front desk at 6:30pm, and checked in. Went to see the room. It was facing outside and not a suite. Talked to front desk. She said no suites are available(this was not told when we check in). We waited for her to call her manager and try to figure out. After two hours, we were assigned to second floor regular inside room(still no suite). Whole family come to room, looks like someone had been in the bed and used toilet and towels. We got two set of bed liners to make the beds..... Never got refund back of differences between suite and regular room. If you stay at this hotel, ask for inside room not out side room. And never pay for suite because it will not given to you.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Front Desk

We are deeply sorry for your stay at our hotel. Thank you for your feedback as we improve both the check in process and the outside rooms.

1 out of 5
Unfortunately, there does not seem to be a commitment to maintain this facility. They have over 200 rooms, but only one ice machine that works (good luck finding it). There are lots of stains on the carpet. They have only two treadmills and both are broke. The water for the shower was cold. The outside grounds were not well maintained. The staff was pleasant enough and can't be blamed for things not getting fixed.

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 3, 2019 by Front Desk

We are sorry to hear that you did not enjoy your stay, we are working on improving our hotel. Thank you for your feedback while we do so.

3 out of 5
😑 horrible. Ddfffffffghhfghygggfffffgghfbhgcgggcvhccg

Posted by on May 28, 2019

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Comment from Hotel Management

Jul 3, 2019 by Front desk

We are sorry to hear that you did not enjoy your stay, we are working on improving. Thank you for the feedback while we do so.

1 out of 5
The hotel is in horrible condition. Numerous problems from nonfunctioning doors to bad plumbing. This hotel should be immediately dropped as an option for all travel booking sites

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Stephanie

Thank you for your feedback. We sincerely apologize that your stay with us was not up to your - or our - expectations. We hope you will consider giving us a second chance to earn your business in the future.

2 out of 5
The carpet, bathroom and the couch was dirty. The bathroom had sombodys blood on the wall.

Posted by on May 18, 2019

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Comment from Hotel Management

May 20, 2019 by Stephanie

Thank you for your feedback. We hope you will consider giving us a second chance to earn your business.

1 out of 5
They over booked! And wouldn’t stop giving the poor girl at Travelocity the run around to get my refund

Posted by on May 18, 2019

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Comment from Hotel Management

May 22, 2019 by Stephanie

Thank you for your feedback.

2 out of 5
The bath tub faucet did not work, I could not take a shower. One of the bed clearly the cleaning staff did not change bed clothes, the were cookie residues.

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Stephanie

Thank you for staying with us. We appreciate your feedback. We sincerely apologize for the issues you experienced, and we hope you will consider giving us a second chance to earn your business.

Property Features

Hotel Ava offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 912 square feet (82 square meters). The business-friendly Hotel Ava also features multilingual staff, coffee/tea in a common area, and laundry facilities. Free self parking is available. A complete renovation of Hotel Ava was completed in November 2018. This 3-star Lubbock hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 2 levels
  • 912 sq ft of conference space
  • 82 sq m of conference space
  • Full breakfast (free)
  • Dining venue
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lubbock, TX (LBB-Preston Smith Intl.) (20.1 km / 12.5 mi)
  • Parking: Free self parking

Room Amenities

Hotel Ava offers 201 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Hotel Ava has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Lubbock Park Plaza
  • Holiday Inn Lubbock Park Plaza
  • Clarion Hotel Lubbock
  • Clarion Lubbock
  • Hotel Ava Lubbock
  • Ava Lubbock
  • Hotel Ava Hotel
  • Hotel Ava Lubbock
  • Hotel Ava Hotel Lubbock

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Lubbock-Hotels-Hotel-Ava.h23183-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.