For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of the resort, you'll find Costa Azul Beach and Palmilla Beach. El Zalate Beach and Playa Hotelera are also within half a mile (1 km).
Full-service spa, fitness center
A full-service spa, 7 restaurants, and 4 outdoor pools are all featured at this resort. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, balconies
The 429 guestrooms have LED TVs with cable channels and offer free WiFi and furnished balconies. Rainfall showerheads, hair dryers, and safes are also available.
Reflect Krystal Grand Los Cabos ratings based on 9 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Reflect Krystal Grand Los Cabos
Everyone (1)Couples (3)Family (1)
5 out of 5
The resort had direct access to the beach. Food was excellent as well as the themed buffet dinners. All of the activities were fun!
Posted by a verified traveler on Mar 9, 2020
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Comment from Hotel Management
Mar 9, 2020
by Yesenia Santos Social Media Coordinator/ eConcierg
Dear Guest,
We would like to thank you for choosing our resort as your host on your recent getaway to Los Cabos. It was a pleasure having you and we appreciate that you have taken the time to share your experience. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Reflect Resorts brand standards. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
Sincerely
Yesenia Santos
Social Media Coordinator/ eConcierge
2 out of 5
property was not user friendly, too spread out. There was a smell of sewer around the surf grill, very unpleasant in the evenings.
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Dec 31, 2019
by Yesenia Santos Social Media Coordinator/eConcierge
Dear Guest,
Thank you for sharing your feedback about your recent stay with us. Your comments are truly valuable for us, as this allow us to improve our service levels and product.
We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.
We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
Sincerely,
Yesenia Santos
Social Media Coordinator/ eConcierge
3 out of 5
The resort was nice and I really liked that there's a separate area for adults. The food at the resort was not good at all. We contemplated leaving the resort to eat elsewhere but instead ended up eating at the pool bar because they had semi decent food. I wouldnt recommend any of the restaurants here the food isn't good and the service is beyond SLOW!
Posted by Crystal, from Menifee on Dec 5, 2019
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Comment from Hotel Management
Dec 6, 2019
by Yesenia Santos Social Media Coordinator/eConcierge
Dear Crystal,
First and foremost, please accept our most sincere apologies for the inconveniences you perceived, we appreciate the time you have taken in sharing the comments of your recent stay. We are concerned to learn that your expectations were not completely fulfilled with our food options and service. Your feedback has been shared with our Director of F&B, so we will be able to take the necessary measures to improve in this area.
We hope you can give us the opportunity to host you in the future and change the perception you receive and show you the great service we are able to provide.
Sincerely,
Yesenia Santos
Social Media Coordinator/ eConcierge
2 out of 5
Staff is not trained and some of the members are discriminatory
Posted by a verified traveler on Aug 2, 2019
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3 out of 5
The front desk personnel were not about customer service we had multiple misunderstandings which made it very inconvenient and annoying. I had to get my vacation club customer care team to come help me resolve my problem which is very unacceptable! Luckily my resources were able to help me out, if not it would have been very upsetting.
Posted by a verified traveler on Aug 1, 2019
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Comment from Hotel Management
Aug 3, 2019
by Yesenia Santos,Social Media Coordinator/Econcierge
Dear guest,
We appreciate you have taken the time to write a review about your stay with us. We regret to know that we have not fulfilled your expectations during your visit. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience. We sincerely hope we have the opportunity of being your hosts one more time in the future.
Sincerely,
Yesenia Santos
Social Media Coordinator/ Econcierge
1 out of 5
Definitely not a 4 star rating that you give this property
Posted by a verified traveler on Feb 24, 2019
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Comment from Hotel Management
Feb 25, 2019
by michel
Dear guest, I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. We carefully review your comments and I have shared your concerns with our leadership team, if you can please contact me and give me more details, in order to aprove the quality of service, I will apreciate. I hope you will allow us another opportunity to demonstrate our hospitality knowedge during your next trip to Los Cabos. Your satisfaction and loyalty is a priority to Reflect Krystal Grand Los Cabos and we hope to speak with you soon. Kind Regards. Michel T., General Manager.
5 out of 5
El lugar es muy bonito y aunque estaba al 98% de cupo los meseros no tardaban más de 20 minutos es servirte. La comida muy variada y disponible 24hrs. Los cafés muy ricos. Ambiente muy agradable
Posted by Ana, from Los Angeles on Feb 19, 2019
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Comment from Hotel Management
Feb 25, 2019
by michel
Dear Guest, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you bring us much joy. We look forward to the pleasure of welcoming you again soon. Kind Regards. Michel T., General Manager.
4 out of 5
All the staff were so friendly & helpful. We especially enjoyed Eduardo in The Grill, Jesus in the Italian restaurant & Paul’s assistance with our luggage at reception. We loved that we could go to the a la carte restaurants any & every night that we wished. The Barcelo resorts allow only 3 a la carte dinners but we were only able to have 2 dinners and had a difficult time getting them. We loved the sports bar where we could dance & the live rock band in the lobby. Everything was very clean. Buffet food was tasty but would have liked some more dinner items.
Posted by a verified traveler on Feb 16, 2020
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Comment from Hotel Management
Feb 17, 2020
by Yesenia Santos Social Media Coordinator/eConcierge
Dear Guest,
First of all, we want to thank you for taking part of your valuable time to share the comments of your recent stay with us. We are very happy to learn your experience was a wonderful one thanks to the attentive service of our staff, bars, restaurants, and other amenities. We sincerely hope we can have the honor of being your hosts in a not too distant future.
Sincerely,
Yesenia Santos
Social Media Coordinator/ eConcierge
4 out of 5
Upon arrival all I wanted to do was go to my room and freshen up after a day of traveling and I got held up in the lobby by a very persistent VIP Rep trying to talk me into a breakfast timeshare presentation. I politely refused several times and finally became annoyed and abruptly dismissed me. Then I had to wait 10min for someone who could show me where my room was. Suggestion: Provide a map of the resort for your guests!!! I asked for one but they did not have. My suite in the Altitude building was spacious but the furniture was old and worn. Slippers were provided but the first pair I tried were soaking wet inside. Luckily there was a second pair which were clean and dry. The towels were old and rough. My suite had a kitchenette but I soon discovered it was crawling with little ants. The second day I requested more coffee pods for the keurig in my room. After my second request I received a call back saying they ran out and I was told to call room service to get coffee. The room service booklet stated there would be a charge of 160 (pesos I assume) for each room service request. I could not get a clear answer if my all inclusive package included room service or not so I hope I don’t find a charge to my credit card because they ran out of coffee pods. Staying in the Altitude suite apparently included special amenities but they were never explained nor was literature provided. The resort staff were friendly but I found I had to search them out.
Posted by a verified traveler on Sep 29, 2019
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Comment from Hotel Management
Oct 2, 2019
by Yesenia Santos Social Media Coordinator/eConcierge
Dear Guest,
Thank you for choosing the hospitality of Reflect Krystal Grand Los Cabos, and for taking the time to write a review about your recent experience. We regret not meeting all your expectations of your recent stay with us. We would like to thank you for your kind observations, your comments help us keep improving in the opportunity areas. We look forward to welcome you back to provide you the memorable stay that you deserve.
Best regards,
Yesenia Santos
Social Media Coordinator/ eConcierge
All-inclusive room rates at Reflect Krystal Grand Los Cabos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Not included
Surcharge for premium food items
Premium and/or non-domestic beverages
Airport transfers
Spa/beauty facilities and services
Yoga classes/lessons included
24-hour room service
Onsite entertainment and activities included
Buffet and à la carte dining
Gratuities included
Additional gratuities accepted
Airport transfers not included
Surcharge for premium or imported non-alcoholic beverages
Premium/non-domestic beverages not included
Fitness facilities included
Food and beverage restrictions apply
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
All available beverages included
Minibar (all beverages included)
Spa/beauty facilities and services not included
All onsite activities, and facilities and equipment included
Onsite live performances included
Theme parties included
Property Features
Some rates at Reflect Krystal Grand Los Cabos are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Reflect Krystal Grand Los Cabos offers its guests a full-service spa, 4 outdoor swimming pools, a fitness center, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A free manager's reception is offered daily. Public spaces have free WiFi. There are 8 meeting rooms available. A rooftop terrace, a complimentary children's club, and a garden are also featured at the family-friendly Reflect Krystal Grand Los Cabos. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star San Jose del Cabo resort.
429 guestrooms or units
7 dining venues
5 bars or lounges
Bar by the pool
Swim-up bar
Manager's reception (free)
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Dry cleaning
Front desk (24 hours)
Concierge
Wedding services available
Garden
Television in lobby
ATM
Onsite shopping
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 4
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Los Cabos Intl. Airport (SJD) (15.7 km / 9.8 mi)
Parking: Free valet parking and self parking
Room Amenities
Reflect Krystal Grand Los Cabos offers 429 accommodations with safes and hair dryers. Rooms open to furnished balconies. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads. This San Jose del Cabo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony (furnished)
LED television
Cable channels
Premium channels
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
The resort hosts a free manager's reception daily.
The "O" - Overlooking the ocean, this restaurant specializes in international cuisine.
Ayami - This restaurant specializes in Middle Eastern cuisine and serves dinner only. Reservations are required. Open select days.
Risotto - This restaurant overlooks the ocean and specializes in Italian cuisine. Open select days.
Hacienda Mortero - This restaurant overlooks the ocean and specializes in Mexican cuisine. Open select days.
The Grill - This restaurant specializes in international cuisine and overlooks the ocean. Open daily.
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Horse riding nearby
Playground on site
Beach yoga on site
Ecotours nearby
Beach volleyball on site
Golf lessons available nearby
Yoga classes/instruction on site
Ziplining nearby
Spa Services
Guests can indulge in a pampering treatment at the resort's full-service spa, Reflect Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
The spa is open daily.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Reflexology
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Guests arriving after 4:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Reflect Krystal Grand Los Cabos
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property does not follow regional sanitization guidelines
Guests will receive an email with special check-in instructions
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are available through room service
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
A late check-out fee will be charged
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Reflect Krystal Grand Los Cabos All Inclusive San Jose del Cabo
Reflect Krystal Grand Los Cabos All Inclusive
Reflect Krystal Los Cabos Inc
Reflect Krystal Los Cabos
Reflect Krystal Grand Los Cabos Resort
Reflect Los Cabos Resort Spa All Inclusive
Reflect Krystal Grand Los Cabos All Inclusive
Reflect Krystal Grand Los Cabos San Jose del Cabo
Reflect Krystal Grand Los Cabos Optional All Inclusive
Reflect Krystal Grand Los Cabos Resort San Jose del Cabo
You should know
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
There are 7 onsite restaurants, offering options like international cuisine and ocean views.
This resort offers free self parking and valet parking.
Reflect Krystal Grand Los Cabos - Optional All Inclusive is 13.1 mi (18-min drive) away from the San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) airport, the closest popular airport to the property.
Reflect Krystal Grand Los Cabos - Optional All Inclusive features 4 outdoor pools and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Reflect Spa, where you can enjoy detox wraps, hydrotherapy, and hot stone massages.
Reflect Krystal Grand Los Cabos - Optional All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
Airport shuttle services are not available at Reflect Krystal Grand Los Cabos - Optional All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
