"Have you seen our presentation?"
Posted May 22, 2016 on Expedia
Pueblo Bonito Sunset is a beautiful hotel on the surface but lacks the details and consistency of a high quality hotel. It is high pressure marketing to buy into their properties from the moment you arrive until departure time. Even after we saw the presentation, before calling up a cab for us to go to town, the staff would ask us if we'd seen the presentation and made us feel uncomfortable to leave the property. The is a complete lack of consistency throughout the hotel, the food would come out differently each time. For example one night we ate at the Japanese restaurant and really enjoyed it so we returned only to be very disappointed. We had to ask several times for ginger and wasabi and never received it, our order was completely wrong and the food was not nearly as good. That night we asked for bottled water (we had the all inclusive plan) and the bartender would only give us one each - that only happened at one of the pool bars near our room. The hotel is inconveniently located quite far from town and although the beach is beautiful there it is not swimmable. The staff did not seem well traveled and many of them could come across as indifferent or rude at times. Beautiful on the surface but lacking in quality of product.