Our family had a very mixed experience at this hotel. The room was nice. There are some serious negatives that we experienced, however:
1. The food is pretty bad especially if you're healthy and/or vegetarian. Everything has too much salt, too much butter, and too much meat. There was no consistency. Every time we ordered the same thing, something slightly different came. Every order came with an error. They either didn’t get something we ordered, or brought cheese in the meal when we asked for no cheese, etc. They even brought bacon in the French fries, which is a problem for us plant-based eaters. There is zero sense of food consciousness or health at this place. The people taking the orders don’t understand much. For this reason alone, we will not come back ever.
2. The price for basic stuff is a joke. $12 for sparking water? $105 for a ride to the airport (which is needed since they don’t allow Uber or taxis). The value isn’t there especially if the food is bad (see above).
3. Service was mediocre. We got yelled at for asking for a one-hour late checkout, even though the resort was empty when we were there. The room cleaning never happened when we asked.
We’ve had much better Cabo and Puerto experiences and will choose other resorts next time.