The staff is very friendly and treats guests very well. Food is good, but don't expect it to be fine dining. Not a whole lot of variety for lunch. Beach is picturesque but is quite rocky and not good for swimming. Beach sand is more like loose gravel. Room (superior and deluxe) is quite small and you can easily hear the next room (and the golf cart, if you're close to the golf path).
Comment from Hotel Management
Apr 12, 2016 by John K, Hotel Management
Thank you so much for taking the time to share your comments with us. I appreciate you mentioned the friendliness of our staff as we think this characteristic makes us unique. The all-inclusive plan offers 8 different dining experiences featuring Italian, Asian & Argentinian Cuisine, al fresco dining, and of course traditional Mexican cuisine- reservations are not required; we also have 6 different bars with high quality liquors, a coffee shop, in room minibar stocked with water, soda and beer plus 24/7 room service. Regarding your comments on the beach, the sand might be coarse for some people but this is a very special characteristic as we are privileged to have a natural reef just in front of our resort, when the tide is low there is an area where you can admire a wide variety of colorful fish from the shore and even snorkel with them, this is a fun activity for kids and adults who want to enjoy the beauty of the submarine life; we feel very fortunate to offer this activity to our guests and we provide classes and snorkeling gear at the activities booth.
I hope you give us another opportunity to host you again and exceed your expectations, let me know if you need any assistance in the future.