2 years ago we stayed at cabos Azul and it was awesome very quiet and relaxing. This time around we got to the hotel we booked a villa with ocean view and we got the opposite of what we booked. As we requested a different room the front desk charged an extra $489.00 to get a room with ocean view which was ridiculous. Next time around I will not be staying here I feel like they to advantage of us and I feel like they ripped us off.
Comment from Hotel Management
by Cabo Azul Resort And Spa, Hotel Management
We are glad you are a returning guest of ours in which your previous stay with us turned out to be a successful and relaxing one. It is disappointing in discovering your most recent stay with us did not mirror the first. Guests are placed in units that are confirmed on reservations from the time of booking. Should a guest choose to upgrade into a larger or another unit type, extra fees may apply. We are sorry if you may have found this displeasing. We hope you may decide to return as we enjoyed having you as our guest.