- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Nice place , shame about the staff.
The place is stunning, but it was very strange how they seemed to do minimal service for the type of hotel it was. We are gold members and usually get great service. I had to run down to the lobby 3 days out of the four we stayed to get tea bags. The last day they lied to me for 45 minutes saying they were on the way. I walked all the way to the lobby twice in this time. The food at Javier's was horrible. The first time i ordered a hamburger and asked for it well done....got it Raw. We waited a bit for it already and didnt want to wait for 2nd burger. We sent it back and they still charged us for it. I pointed it out to them, but tbey didn't seem to care. The lobby kept on lying to me about my check out. As a gold member Im supposed to get late check out if available. They told me i could check out at 11:30 . Check out is normally 11am. They said they had a guest coming in. Ok...I understand. The next time I went up there to give them my cards...the guy said no problem with being able to charge to my room for the day as there was no one taking my room. I could have had it till 1pm if i needed it. A bit late now. The girl that told me was next to him and couldnt even look me in the eye because she was busted. To many other issues to list. But again was a beautiful room and resort. Just the staff was difficult. Maybe if i bought a time share they kept on pushing...lol.