4.1 out of 5

"I really like the hotel so my stay has been extended by two days. My husband paid for the extended stay. It is not close to everything but it is worth ... " More

By a verified traveler on Mon 26 Jun 2017

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Hotel Description

At Best Western Plus InnSuites Ontario Airport E Hotel & Suites you'll be within a 20-minute walk of Citizens Business Bank Arena and 3.2 km (2 mi) from Ontario Mills Shopping Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free daily breakfast.

All 150 rooms feature TVs with satellite channels, and you can enjoy free WiFi, wired Internet, and coffee/tea makers. Kitchenettes come equipped with refrigerators and microwaves, and room service is also available. Additionally, free local calls, free bottled water, and hair dryers are available.

Enjoy the fitness center and spa tub as well as access to basketball. 750 square feet (70 square meters) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Free full breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle.

With a stay at this 3-star Ontario hotel, you'll be 3.4 km (2.1 mi) from Ontario Convention Center and 4.4 km (2.7 mi) from Scandia Amusement Park.

Suite, 1 King Bed, Accessible (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$95 per night

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, 1 Living Area, Non Smoking, Refrigerator & Microwave

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, 1 Living Area, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus InnSuites Ontario Airport E Hotel & Suites ratings based on 53 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Wonderful hotel

I really like the hotel so my stay has been extended by two days. My husband paid for the extended stay. It is not close to everything but it is worth the drive.

Posted by on Jun 26, 2017

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Comment from Hotel Management

Jun 28, 2017 by Ontario sales

We appreciate your feedback and we welcome you back in the near future. Have a Great Day.

5 out of 5

Good hotel

Stayed there before and love the expierence, also great location near freeway

Posted by on May 30, 2017

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Comment from Hotel Management

Jun 19, 2017 by Best Western Plus

We appreciate your feedback and we welcome you back in the near future. Have a Great Day.

4 out of 5

OvEr all nice hotel. Rooms to small.

Staff were very nice and helpful. Hotel was nice and lots of amenities. Only complaint is room to small

Posted by on Jan 3, 2017

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Comment from Hotel Management

Jan 5, 2017 by BW Management

We appreciate your feedback and we welcome you back in the near future. Have a Great Day!

5 out of 5

Awesome

Fantastic hotel!!!! I am invited to go back again!!!!! Congratulations team

Posted by , from Santa Ana on Oct 3, 2016

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Comment from Hotel Management

Oct 5, 2016 by BW Management

Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback.

1 out of 5

I paid money for this?

Pros: nice tv in hotel lobby, good free shuttle service
Cons: Don't put guests in rooms that are not ready to be occupied.
Hotel lobby looked good. At check-in, they ran my husband's business debit card--he said it was a debit card. The lady said-declined. So I gave her our personal debit card to run. She said declined. We called our business bank--they said it was being run as a credit. Ran as debit, then all good--however--really didn't need the hassle/embarrassment. Went down hill from there. We were given a room, keys, and told to drive around all the way to the back. We couldn't park right in front of our room, as there was crime scene tape blocking the parking space and rolls of carpet on ground. Our room had 2 towels, 1 washcloth, 1 hand towel. I tried to call front desk--but phone was not working. A couple minutes after we closed the door -- knocking on door, my husband answered, it was a lady with arms full of her things -- my husband said wrong room. Wow--did a hooker just knock on our door? We turned the a/c on and really loud rattling from the vent---had to listen to that all night. The sliding mirror door on the closet was not attached--didn't slide--had to pick it up and set it aside to access the closet. Really nice jetted bathtub, however the drain didn't work. I'm assuming we were given a room under construction in the back, and I'm assuming that the back rooms have a sketchy clientele.

Posted by on Aug 22, 2016

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Comment from Hotel Management

Aug 25, 2016 by BW Management

On behalf of our entire team, I would like to apologize for the issues you experienced during your stay. This is not the way we like to treat our guests. We know that it does not change your experience, but we want you to know that your concerns have been heard and we will definitely be doing something about them. Your business is important to us and we hope you will consider staying with us again so that we can provide you with a superior experience.

1 out of 5

Most horrible experience ever

Hotel was infested with ANTS .it was the most unpleasant experience ever.Ants took over my entire toiletries, they went all over our luggage,my purse...im still itching from all the ants bites.was a big disappointment .we and up leaving before our schedule time.

Posted by on Jul 29, 2016

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Comment from Hotel Management

by BW Management

Thank you for taking the time to rate our hotel and for your specific comments about your experience with us. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. We are taking your comment into great consideration and we just ask for your patience while we start to improve where improvement is needed. We hope you will consider us on your next visit to Ontario.

2 out of 5

Very Disappointing!

Pros: The pool and two free drinks
Cons: Train your front desk better, horrible uncaring service. They should refund me a night for having to endure this.
Location: close to malls but the front desk didn't know or provide any info when asked where the nearest grocery store was...
We booked a TWO room suite, it was NOT a TWO room suite but a room with a living room separated by a door. I did talk to the front desk who agreed it was misleading but really didn't care nor did anything to make it better. We didn't have enough towels or blankets, there were 6 of us. They gave us sheets for blankets. The first day the room was cleaned was horrible, had to go down stairs and ask them to clean it better and give us MORE towels and toilet paper. The breakfast was good but the same thing every day! I spoke to two different people and neither one helped make our stay better.

Posted by , from Hawai'i on Jun 1, 2016

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Comment from Hotel Management

Jun 9, 2016 by BW Management

I would like to apologize for your experience with your guest room. We have discussed this topic with the Executive Housekeeper and asked him to use your survey as a training tool at his next meeting.

3 out of 5

Great value

Pros: Love the architecture, courtyard/landscaping of this property. Room updates are in progress, improving the look.
Cons: New artwork. New color on the "kitchen" cabinet. Move the sink to the center of the vanity.
Location: Great location at intersection of I10 & Haven. Can get anywhere easily. Near Ontario Mills area a
Friendly staff and spacious room. Nice lobby with some recent renovations. Stayed two nights for business in Ontario.

Posted by , from NC on May 18, 2016

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Comment from Hotel Management

May 21, 2016 by BW Management

We appreciate your great feedback and we welcome you back in the near future. Have a Great Day.

4 out of 5

Convenient to airport and our vacation plans

Pros: Convenient - good success with stays at Best Westerns
Cons: Drapes - difficult to close and block out some light; more soundproof as could hear traffic noise
Location: Went to CA to visit with family; spent enjoyable day at Joshua Tree NP
Pleased with the room - large and comfortable with new and large TV. Good breakfast choices.

Posted by on Nov 19, 2015

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5 out of 5

Exceeded my expectations!

Great value for the money. Comfy bed. Nice big tv.

Posted by on Nov 6, 2015

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About the Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Location 3400 Shelby St, Ontario, CA 91764

Property Features

Best Western Plus InnSuites Ontario Airport E Hotel & Suites offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. A business center and meeting rooms are available. Event space at this hotel measures 750 square feet (70 square meters) and includes conference space. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Plus InnSuites Ontario Airport E Hotel & Suites. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Best Western Plus InnSuites Ontario Airport E Hotel & Suites was completed in January 2013.

  • 150 guestrooms or units
  • 3 levels
  • 2 conference rooms
  • 750 sq ft of conference space
  • 70 sq m of conference space
  • Built in 1991
  • Full breakfast (free)
  • Dining venue
  • Business facilities
  • Conference facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (3.1 km / 1.9 mi)
  • Train station: East Ontario Station (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle; area shuttle within 1.00 mi available for a surcharge
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Plus InnSuites Ontario Airport E Hotel & Suites offers 150 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. Premium satellite television is provided. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Ontario hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 10 AM.

Best Western Plus InnSuites Ontario Airport E Hotel & Suites has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Basketball on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 20.00 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Please note that guests staying 7 nights or more will be required to change rooms on the 7th day of the reservation. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus InnSuites
  • Best Western Plus InnSuites Hotel
  • Best Western Plus InnSuites Ontario Airport E
  • Best Western Plus InnSuites Ontario Airport E Hotel
  • Best Western Plus Innsuites Airpark Ontario Hotel And Suites
  • Best Western Plus Innsuites Airpark Ontario Hotel Ontario
  • Best Western Plus InnSuites E Hotel
  • Best Western Plus InnSuites E
  • Best Western Plus InnSuites Ontario Airport E Hotel Suites

You should know

  • Best Western Plus InnSuites Ontario Airport E Hotel & Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Best Western Plus InnSuites Ontario Airport E Hotel & Suites.