" This hotel is in a great location. It is a block from the tube station and it's close to restaurants and shops. The room is small but adequate. HOWEV ... " More

By a verified traveler on Fri 10 Mar 2017

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Hotel Description

Holiday Inn London - Kensington High St. puts you in the heart of London, within a 20-minute stroll of popular places like Royal Albert Hall and Kensington Palace. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy flat-screen TVs with satellite channels, and all 706 rooms feature free WiFi, coffee/tea makers, and safes. 24-hour room service, hair dryers, and phones are also available.

A relaxing visit to eMotion Leisure can include deep-tissue massages, hot stone massages, aromatherapy, and mani/pedis along with access to the sauna. The restaurant, Boulevard Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Business travelers can take advantage of 12 meeting rooms, conference space, and a business center. Plus you'll find free WiFi in public areas, a health club, and a free manager's reception. Full breakfast is available daily. There's also the convenience of self parking.

Within a 30-minute walk of this 4-star Kensington hotel, attractions include Natural History Museum and Kensington Gardens.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$116 per night

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn London - Kensington High St. ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Beware construction!

Pros: Location.
Cons: Notify customers that construction noise will have a big impact on their stay.
This hotel is in a great location. It is a block from the tube station and it's close to restaurants and shops. The room is small but adequate. HOWEVER, when we visited two weeks ago, the hotel was undergoing construction. This made a relaxing vacation virtually impossible. For example, if you are experiencing jetlag and would like to take a nap, you will be unable to do so due to construction noise at such a level, that it sounds like the roof may collapse on your head at any moment. Also, if you would like to sleep past 8 AM (which is a crazy idea on vacation I know) it will also be impossible, due to the same noise level. Long story short, call to find out if construction is still ongoing before booking. Also, the house keeping staff will take short cuts like leaving dirty dishes and arranging them as they do when they are clean.... perhaps thinking you won't notice the tea remnants still in the bottom of the mug?

Posted by on Mar 10, 2017

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5 out of 5

Excellent Hotel in South Kensington

Pros: Everything.
Cons: The beds and pillows were not as soft as I would like.
Location: The Hotel is only a short walk away from Kensington High Street, so there is not shortage of shopping and restaurants. Also close to museums
This hotel was fabulous for our London vacation. The entire staff was friendly and knowledgable, and the entire hotel was very clean. The room, standard twin, was small by American standards, but enough space for two people and lots of luggage. Everything was recently renovated and in good condition. The food in the restaurant was delicious, as well as in the bar/lounge and in the Musetti coffee bar. There is a taxi stand across the street from the hotel, and a tube station a short walk away. very convenient for getting around London. Overall I am very pleased with the hotel and staff, and will stay here again the next time I visit London.

Posted by , from Fort Worth on Jan 11, 2016

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4 out of 5

Hotel was very clean and close to many things with

Pros: This hotel is lovely and offers a restaurant for breakfast and dinner as well as a lounge/bar area that serves food all day. It also has a small cafe
Cons: Would have liked a more comfortable bed. A nice pillow topper or something would have helped.
Location: The hotel is slightly off the main street but easy walking distance to most things in the Kensington area. Short walk to Kensington Palace. We found
We stayed at this hotel for a week and a half and enjoyed it very much. London is a great city and we found this hotel to be located well. Many restaurants and some shopping are within walking distance. Cabs are easily accessible for longer trips. The rooms are small by American standards but are pleasant and clean. We ate at the hotel a few times and the food was pretty good. The staff were very helpful and we appreciated the concierge and front desk help. This hotel is about a 35-45 minute cab ride from Heathrow Airport.

Posted by , from New Mexico, USA on Jan 7, 2016

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4 out of 5

Was a nice Hotel

Pros: Location and staff
Cons: Room size
Location: Great location...convenient and off the main boulevard so not too busy on the street outside.
The Kensington Close was a nice Hotel. I've stayed in "nicer Hotels" but for the price the hotel was a good deal. The staff was friendly and very helpful. It is conveniently located a block from the High Street Underground and major bus routes Really the only complaint I would have was the room was small. Not sure if this is typical of London as I don't travel there often. The room was well kept but a bit on the small side. Otherwise it was a very pleasant stay there.

Posted by on Nov 9, 2015

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5 out of 5

Marvellous hotel, great price for London

Pros: Good price and great location near Royal Albert hotel.
Location: Close to Royal Albert Hall.
Considering the reasonable price (for London), this hotel far exceeded my expectations. It is excellent all around. Close to the underground and in walking distance of Hyde Park and the Royal Albert Hall. Perfect!

Posted by , from South Carolina on Jul 29, 2015

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4 out of 5

London in June

Pros: Location and staff.
Location: Kesington gardens, resturants and shops.
For 5 days my daughter and I took a vacation, for the first time to London GB. We had a short time to see most of the sights and we also wanted to see shows on the London stage. We also had time to visit friends. I chose this hotel because of its location to Kensington Gardens and Hyde Park. It was perfect. We walked a short distance to the gardens most days. The hotel was everything I expected and more. The room was clean,the food was very good and the staff was always at their best. They were helpful for everything from making us feel important to helping get around town.

Posted by , from Floral Park,NY on Jul 2, 2015

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4 out of 5

Good cost/benefit

Excellent location, hotel staff very kind and efficient. The only low point on is that room was not ready although we arrived one hour after regular check in time.

Posted by , from Brazil,Sao Paulo on Jun 21, 2015

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4 out of 5

Good hotel in a great location

The Kensington Close Is a good hotel in a great location. The neighborhood combines great shopping with excellent access via the "tube" to the city center. The hotel is clean, has excellent services and staff and has excellent public areas. As with most London hotels the rooms are very small, especially for American tastes.

Posted by , from Omaha on Mar 25, 2015

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3 out of 5

not the best

You should assume that the rooms are small....thats just the way european rooms are. They were clean and the window had a good view of the streets. Its close to the tube and some good restaraunts which youll need because the hotels food stinks. The staff is rude and by rude I mean not helpful and unaccomodating. I expect to get the American hating attitude by some outside of the hotel but not in...

Posted by on Apr 8, 2010

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2 out of 5

Kensington Close Hotel Review

The staff in general are rude. The only person who was a pro was the conceirge. No one else smiled or seemed to care about service. I only ate one meal there - a continental breakfast that was over priced for what was offered.

Posted by on Jul 9, 2007

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About the Holiday Inn London - Kensington High St.

Location Wrights Lane, London, England W8 5SP

Property Features

Holiday Inn London - Kensington High St. offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. There are 12 meeting rooms available. The business-friendly Holiday Inn London - Kensington High St. also features multilingual staff, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Holiday Inn London - Kensington High St. was completed in July 2012. This 4-star London hotel is smoke free.

  • 706 guestrooms or units
  • 8 levels
  • 12 conference rooms
  • Built in 1960
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (22.4 km / 13.9 mi)
  • Train station: London Kensington Olympia Station (1.7 km / 1 mi)
  • Metro station: Earl's Court Underground Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn London - Kensington High St. offers 706 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Starbucks - This coffee shop serves light fare only.

24-hour room service is available.

Nearby Activities

Holiday Inn London - Kensington High St.'s on-site health club features a 59-foot (18-meter) heated indoor pool, a studio with aerobics classes, and a gym with personal trainers, 6 TVs, Precor and Cybex equipment, and cardio machines, such as rowers, steppers, and treadmills.

Children must be accompanied by an adult to enjoy recreational amenities, such as the swimming pool, health club, and spa.

Kensington Gardens, across from the hotel, is a lovely place to walk and bird-watch in fine weather.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Fitness classes on site

Spa Services

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access to all recreational facilities is subject to a surcharge. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests must contact this hotel in advance to reserve a rollaway bed. Contact the office using the information on the reservation confirmation received after booking.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.50 for adults and GBP 10.00 for children (approximately)
  • Self parking fee: GBP 35 per day
  • Late check-out fee: GBP 10/hour
  • Rollaway bed fee: GBP 20.00 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of:

  • - Fitness facilities
    - Sauna
    - Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Close Hotel
  • Kensington Close
  • Kensington Close Hotel
  • Holiday Inn London Kensington Hotel
  • Holiday Inn London Kensington High St. Hotel
  • Holiday Inn High St. Hotel
  • Holiday Inn London Kensington High St.
  • London Holiday Inn

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.