"Everything was fine, Hilton quality just as you would expect. " More

By a verified traveler on Thu 20 Oct 2016

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Hotel Description

At Hilton London Kensington you'll be 1.1 km (0.7 mi) from Westfield London Shopping Centre and 2 km (1.3 mi) from Hammersmith Apollo. Highlights at this hotel include a restaurant, a bar/lounge, and a sauna.

All 601 rooms feature LCD TVs with satellite channels, and you can enjoy WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, hair dryers, irons/ironing boards, and desks are available.

Westeleven Restaurant serves British cuisine and is open for breakfast. Business amenities include meeting rooms, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Each morning continental breakfast is served between 7 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 4-star Holland Park hotel, you'll be 2.3 km (1.4 mi) from Kensington Palace and 2.8 km (1.7 mi) from Kensington Gardens.

Hilton London Kensington ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Centrally located, very comfortable stay.

Location: Location is OK, near to Holland Park underground and a good bus service. Its only 10 minutes into the west end.
Everything was fine, Hilton quality just as you would expect.

Posted by on Oct 20, 2016

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5 out of 5

Great location for a weekend in London!

Pros: The employees were very helpful and accommodating. Good service at the Front Desk and fantastic service in the bar.Breakfast is outstanding.
Cons: The bedrooms are too small and the furniture is ugly. No extraction fan in bathroom.
Location: We visited the V&A Museum, Kensington Palace, Royal Opera House, Westminster Abbey, etc.etc. and found plenty of great restaurants nearby.
Eleven of us stayed at this hotel for a family get-together. The age range of our party was 15-82 and all of us enjoyed our stay. The location is great for getting to many of the main attractions. Taxis were always readily available at the front door. The Concierge desk was extremely accommodating. We noticed that the staff were always there to help, but were unobtrusive, which was pleasant. The bedrooms let the hotel down. My room had twin beds and there was not much extra space. The furniture is tired and outdated. The breakfast was outstanding with a huge variety of foods. All in all, we had a marvelous weekend. Great Job Hilton London Kensington!

Posted by , from Washington DC on Mar 24, 2015

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4 out of 5

Staff was exceptionally helpful

Pros: Close restaurants, excellent helpful staff
This newly renovated hotel is on the edge of Kensington (between Shepard's Bush and Holland Pk tube stations). By European standards the room and bathroom are generously sized. The staff was exceptionally helpful and the reception and concierge gave us specific suggestions on restaurants, how to get from point A to point B and more. All the staff in the hallways said Good morning. This is a mid-range hotel made much nicer with the excellent and attentive staff.

Posted by , from Washington DC USA on Apr 7, 2012

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5 out of 5

Great stay at a great price!

Pros: Quiet, close tube stop at shepard's bush
Cons: No free Internet
Great stay at a great price! We loved the hotel and the friendly service that we received.

Posted by , from Columbia, SC, USA on Jan 2, 2012

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4 out of 5

This hotel was well placed and comfortable

Pros: Quiet, spacious, helpful staff, non-smoking rooms, convenient bus lines overground and tube stations
Cons: No free Internet, very expensive amenities
This hotel was a good place to stay. The concierge and doorman were very helpful and approachable. The common facilities were clean and well-maintained. The beds were comfortable, and the room was spacious by London standards - about average by American standards. Towels were always replaced promptly and the room cleaned well, but the free items in the room (waters and shampoo/conditioner) were not always replaced in the seven days we were there. The breakfast was very expensive in the hotel, so we didn't eat there; also, there was no free wifi anywhere in the hotel, which had been advertised. Overall, it was a good experience.

Posted by , from MN on Dec 3, 2011

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5 out of 5

This hotel made us feel very welcome.

Pros: Close restaurants, Quiet, wonderful staff, transportation close
The hotel staff was wonderful and it is very convenient for transportation whether the Tube, double decker buses and of course cabs. The rooms were very comfortable, neat, clean …. The area is also wonderful area with part residential, small shops and then more commercial with more places to shop or eat depending on which way you walk. The staff was responsive and helpful with all requests for assistance and information. I can’t say enough great things. We travel a lot and this hotel was one of the best we have stayed in.

Posted by , from Atlanta, GA on Apr 14, 2011

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5 out of 5

Very Nice, a bit small

Pros: Close restaurants, close bars, close shopping
Cons: No free Internet
The Hotel room that I stayed in was a single, and i'm sure my being American has everything to do with it, but I found the room to be rather small. I'm not really a big guy or anything, and the room was organized well, just a bit narrow. Other than than, the hotel had great amenities, including a nice bar/ lounge and a restaurant, as well as a good location to go out and about from. I would certainly recommend this Hilton if you plan on staying near London.

Posted by , from Detroit, MI on Apr 12, 2011

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5 out of 5

fantastic staff

Pros: Free breakfast, Close restaurants, Quiet
From the booking with travekocity to the stay at this hotel everything was perfect, the concierge and the chofer to the airport, the location, restaurants . We will go again and again.

Posted by , from miami fl. on Feb 4, 2011

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5 out of 5

Excellent, Convenient and Good Value !

Pros: Free breakfast, Free Internet, Quiet
I stayed here for 3 days on my recent business trip. Very good location. Good facilities for business traveler. Executive lounge is goos and well stocked. Good breakfast. Overall things worked smoothly in all departments..Hilton Gold status offers free internet and breakfast.

Posted by , from USA on Feb 3, 2011

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3 out of 5

Decent for the money, some troubles

Given London's prices this hotel was decent in terms of location and ammenities....it is however, for the first time that I have ever stayed in a so-called 4-star hotel that when I call the reception from my room I got no answer.....many times over....quite a frustrating experience which repeated itself when I tried to call them after I checked out to inform them that I had forgetten some items in the room's safe. I got VOICE MAIL!!!! So I had to rush back to make sure that my property was located. Again, overall decent, but by far not a 4-star venue.

Posted by on Mar 14, 2010

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Property Features

Hilton London Kensington offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center, limo/town car service, and meeting rooms are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton London Kensington. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star London hotel.

  • 1 building
  • 601 guestrooms or units
  • 7 levels
  • 10 conference rooms
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: London (LHR-Heathrow) (21.9 km / 13.6 mi)
  • Train station: London Shepherd's Bush Station (1.8 km / 1.1 mi)
  • Metro station: Shepherd's Bush Underground Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Kensington offers 601 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Hilton London Kensington has a restaurant serving breakfast only.

24-hour room service is available.

Nearby Activities

Hilton London Kensington offers a health club with fitness equipment, a sauna, and a steam room.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • Pets: GBP 35 per accommodation, plus a deposit of GBP 50.00 per stay
  • Maximum 2 per room (weight limit: 75 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 19.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Self parking fee: GBP 35.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 35 per accommodation

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel London Kensington
  • Hilton London Kensington
  • London Kensington Hilton
  • Hilton Kensington
  • Hilton London Kensington England
  • Hilton London Kensington Hotel London
  • London Hilton
  • Hilton London Kensington Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.


Kids stay and eat free at Hilton hotels
Time spent together as a family is very precious. And Hilton knows how important it is for everyone to be happy. Hilton takes care of the little things which make all the difference, so everyone has an enjoyable, relaxing stay.Hilton offers a whole host of benefits for you and your little ones in the UK and Europe:

  • Children up to and including the age of 10 can eat and drink for free from the children's menu, which features a range of freshly prepared treats for little ones
  • Children under the age of 18 can stay for free when sharing your room
Hilton makes life more fun for the kids, and easier for you!