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Hotel Description

5-star luxury hotel in Xihu

Xihu stay

At this Xihu hotel, you'll be within a 5-minute walk of Xixi Wetland Park and National Wetland Museum of China. Cai Shenmiao and Zhejiang University Zijingang Campus are also within 3 miles (5 km).

Luxury amenities

This luxury hotel features a full-service spa, a marina, and 3 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the indoor pool and perks like free self parking.

Premier Water Villa, 1 King Bed, (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Family Villa (Lake View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Jetpool Villa (Lake View)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Water Terrace Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Water Villa, 1 King Bed (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Water Terrace Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Property Features

Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. An indoor pool, a spa tub, and a 24-hour fitness center are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available. This 5-star Hangzhou hotel is smoke free.

  • 72 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Built in 2009
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Separate dining area
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Dining room
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

Baiyun Chinese Restaurant - This restaurant serves brunch, lunch, and dinner.

Water Light Court - This diner serves breakfast, lunch, and dinner. Open 24 hours.

Tea House - Onsite theme restaurant.

Lobby Bar - Onsite coffee shop.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a marina are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 10
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Banyan Tree Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Contactless check-out is available.

  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banyan Tree Hangzhou
  • Banyan Tree Hotel Hangzhou
  • Hangzhou Banyan Tree
  • Banyan Tree Hangzhou Hotel
  • Banyan Tree Hangzhou Hotel Hangzhou
  • Banyan Tree Hangzhou Hotel
  • Banyan Tree Hangzhou Hangzhou
  • Banyan Tree Hangzhou Hotel Hangzhou

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.