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"I COULDN'T GET MY ROOM CLEAN AS THEY PROMISED TO DO IN THREE DAYS " More

By a verified traveler on Fri 09 Jun 2023

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Hotel Description

Enjoy the indoor pool at this Crestwood hotel

In Crestwood

Stay at this Crestwood hotel and you'll be within 2 miles (3 km) of Hollywood Park and 6 miles (10 km) of Gaelic Park. Trinity Christian College and Metrosouth Medical Center are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Double Beds, Accessible (Communication Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$117* Per night/room Mar 31 - Apr 1

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Extra Floor Space)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Crestwood, an IHG Hotel ratings based on 24 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Crestwood, an IHG Hotel

Everyone (12) Business (1) Couples (3) Family (9)
2 out of 5
Staff was very professional and nice. The room was terrible. Ripped carpet, cracked/rusted/dirty looking tub, water around the window and above the sink, walls cracked, funny smell.

Posted by on Mar 16, 2024

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Comment from Hotel Management

Mar 18, 2024 by HIE-Crestwood Team

Hello Susan,Thank you so very much for providing feedback regarding your most recent visit to our property. We are so sorry for the lackluster accommodations. Thankfully, we are in the process of being fully renovated and would love for you to give us another shot. Hopefully, we were able to make things right before you departed.

3 out of 5

Posted by on Jul 29, 2023

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4 out of 5
I COULDN'T GET MY ROOM CLEAN AS THEY PROMISED TO DO IN THREE DAYS

Posted by on Jun 9, 2023

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5 out of 5

Posted by on May 28, 2023

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3 out of 5
Staff was great but it was dirty in the room, our air conditioning wasn't working, and the toilet was loud when you flush

Posted by on May 24, 2023

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5 out of 5

Posted by on Mar 30, 2023

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5 out of 5

Posted by on Mar 19, 2023

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5 out of 5

Posted by on Mar 18, 2023

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3 out of 5
cool and nice

Posted by on Nov 5, 2022

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Comment from Hotel Management

Dec 8, 2022 by Holiday Inn Express, Crestwood Team

Thank you so much for this review! We strive to provide our guests with a stellar experience. We look forward to serving your future lodging needs.

3 out of 5
The hotel needs a lift. The staff were very nice but very short-staffed. Breakfast was nice. Broken hair dryer and was told there were no extra hair dryers and nothing they could do. Later in the day I asked again and the front desk found one for me in minutes.

Posted by , from Ramona on Oct 24, 2022

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Comment from Hotel Management

Oct 24, 2022 by Customer Service

Thank you for taking the time to share your feedback, Denise.It's great you had a pleasant stay with us. We're happy you enjoyed our kind staff and breakfast service. However, we're disappointed your time with us was less than ideal and that you had such challenges with our amenities and services. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

About the Holiday Inn Express Crestwood, an IHG Hotel

Location 13330 South Cicero Avenue, Crestwood, IL 60445

Property Features

Holiday Inn Express Crestwood, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. Free breakfast is served. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. The business-friendly Holiday Inn Express Crestwood, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Midlothian Station (5.1 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Crestwood, an IHG Hotel offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 10 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crestwood Holiday Inn Express
  • Holiday Inn Express Crestwood
  • Holiday Inn Express Hotel Crestwood
  • Crestwood Hampton Inn
  • Hampton Inn Chicago Crestwood Hotel Crestwood
  • Hampton Inn Crestwood
  • Holiday Inn Express Crestwood Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.