- Check-in time starts at 2 PM
- Check-in time ends at noon
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Mercure Lyon Genas Eurexpo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
- One child stays free
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Humane animal treatment
- Guest education on local ecosystems and culture
- Comprehensive recycling policy
- Staff temperature checks are conducted regularly
- Masks are compulsory at the property
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless food service / room service is not available
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Mobile key entry is not available
- Debit cards not accepted
- Gloves are available to guests
- Food service has been amended for enhanced safety
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Children stay free - maximum age 12
- Social distancing measures are in place
- Contactless check-in is available
- No rollaway/extra beds available
- Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- Property confirms they are implementing enhanced cleaning measures
- Children stay free
- Individually-wrapped food options are not available
- Gap period enforced between guest stays - 24 hours
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately EUR 19 per person
- Airport shuttle fee: EUR 5 per person (one-way)
- Airport shuttle fee per child: EUR 5 (one-way)
- Pet fee: EUR 15 per pet, per week
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Green Key (Foundation for Environmental Education)
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