The Luxor must be privately closing.
Posted Dec 24, 2017
I have stayed here all but one of my trips to Las Vegas.
Unfortunately this was not only the most disappointing Hotel/Hospitality trips I have taken to Las Vegas but to any where Ever!
The establishment has ended certain amenities such as a club "The Bank", and a Poker room all together. The casino it's self was on a level of cleanliness and customer service I would expect from a cheap casino on Fremont St.
From the front desk, to security management, to concierges the level of customer service was so below par to anywhere I have ever stayed I am in shock and completely ruined my vacation.
It was almost as if the establishment in whole has given up which is the reason for my posting title.
I went on a very slow week, which was planned but was treated with lowest level of customer service I have ever had.
I spent extra money for a Tower room which had a horrible perfume smell, and the cleanliness of the room was sub standard to any run of the mill room I have ever stayed in.
It does not take much to impress me but when the same toilet paper is on the roll and there is a stain in my pillow case and a normal sheet is used as a fitted sheet for the bed, I do not consider this exactable in any hotel.
It comes down to customer service to me and if you stay here and are able to get a regular smile after check in, I would consider your self lucky.
Which brings me to my conclusion they must be closing and just don't care.
It is very Sad, use your money on a MGM property that cares.